Nuvi 660 owners and Map Update 2009
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 16 years
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After calling and talking to Garmin twice, it seems that they are giving the free update to nuvi 650 and not 660 because 660 is no longer being manufactured where nuvi 650 is still being manufactured! Go figure
I though the nuvi 650 is on their list of discontinued products, it just doesn't make sense.
This is a hint that the 660 is on its way there on the discontinued list too.
Well, my 660 does not qualify for the free update eventhough I activated it on April 4th and no matter how I talked to them, they seem to be on the same page.
It seems someone within Garmin screwed up and they are trying to fix this for the new owners that's why
when I called them the second time they offered me the DVD version for half the price. I know it's not free but I purchased it anyway because when I look at the total cost of the unit with the new map now it comes to $330 + $10 shipping, so $340 which is still good for such price with the new maps installed.
So, I wanted to share this with you guy who have bought the 660 recently. Call, be nice and see if they would discount the map.
At the end, this is all stupid and messed up, it was not handled correctly by Garmin from the start.
first, they shipped the maps to a couple of their vendors before they offered them on Garmin's website
second, said the updates would be free for new owners within 30 days, I was told that by support
third, they offer it free for 650 (which is discontinued) yet the 660 does not qualify since it's not in production.
They are shutting the light on the nuvi 6xx series and didn't coordinate this, leaving new owners of their gps hangging looking for answers.
However, lets' see if they start to give the free update for free on the 660, that would really be messed up and they will really get a nice call from me.
So, keep an eye on this company, let's see where they are heading a year from now.
and by the way, their online support website still giving server errors, I sent their webmaster an e-mail, let's see if he/she acts on it.
downlode
free downlode for map garmin nuvi660
Heavy Handed
I've contacted Garmin twice, both regarding registration issues.... Serial number on unit was so small, I mistook a B for an 8, or visa versa.....
My unit was coming up as 'already registered' and so I couldn't create a user name, because the serial didn't go through....
First time, I got the company line that I couldn't continue because registration wouldn't go through...
Couldn't register because of serial number, couldn't complain because I didn't have a user name!
So I had the distinct feeling that they didn't care with the very first call... But first guy gave me an email address...
After failing again, I sent a picture of the serial number to the email address, and received an answer that the 8 was a B or visa versa... That allowed me to register unit, and get a user name...
However... that bothered me so much: That I couldn't get a user name until I registered, and couldn't register because the serial number was so small.... and the B looked like an 8, or 8 a B.... I called and talked to them a 2nd time, trying to explain how this wasn't being very helpful......
And was told "That's the "Way It Is".....
In My Opinion: GARMIN has the same BAD CUSTOMER SERVICE ATTITUDE as does BOSE... They both have Poor Customer Service Attitude....
A 2689LMT in both our cars that we love... and a Nuvi 660 with Lifetime Maps that we have had literally forever.... And a 2011 Ford Escape with Nav System that is totally ignored!
660
I have 660 which 2 years old and last year I got the City Navigator N. America NT 2009 for $49.00 from a fendor at a RV Show. I paid over $600 for my 660. It still works fine.
Still using my 2 1/2 yr old
Still using my 2 1/2 yr old 660 maps, and they still get me around-
~Jim~ Nuvi-660, & Nuvi-680
Still using after 3-yrs and
Still using after 3-yrs and counting-
~Jim~ Nuvi-660, & Nuvi-680