Garmin Support ::sigh::

Is thier European headquarters in France? Or maybe France planning on invading the UK?

Is this the start of the Rose war part Deaux?

wouldn't it be nice if we had more important things to worry about?
as in children in africa going hungry, being sold to slavery, mining diamonds as slaves, ecomony of the states going south, the war in the middle east, terrorism, poor conditions in third world countries, polygamists, pedafiles living next door to you that you are unaware of, etc.

wouldn't it be nice if there were something on earth more important than gps units?

Isaacjd

yes, it's called www.some_website_other_than_poi_factory.com

otherwise, I think people come here to talk about gps and everything that revolves around them

The reply to my latest eMail concerning the missing map scale was in German.

Now I know that you've been hassling them, so this is obviously the punishment they've come up with!

i just got off the phone with Garmin service, needed a new power cable , told me headed out today, no need to get a RMA or return the bad one!

there service always ROCKS:)

Something about this thread makes me think of the "killer joke". Monty Python fans will know exactly what I'm refering to.

See, Phil? I told you before that you needed to move to another country.

: )

This is just Garmin's way of letting you know where to move!

: )

Sorry you are having a frustrating time.

I just called Garmin and told them that I don't like my Nuvi 660, they said no problem send it back and we will send you an upgraded version free of charge. I didn't even wait on the phone, the support answered my call right away! Amazing

Garmin rocks, the best support ever

Motorcycle Mama,

It's unfortunate that Garmin's customer service has not kept pace with its growth.

I know it doesn't help much, but there's a great web site called babelfish.yahoo.com that performs free language translation of text.

Jen

I told Garmin I wasn't happy with my TomTom One, they said to send it to them and they will send me a free Garmin unit of 'similar value'!

Wow....Garmin support really does rock!

Mike

Well, I've only contacted Garmin support a couple of times so I can't comment a lot from personal experience, but I'm not necessarily disagreeing with you.

For what it's worth, here are some of my thoughts on the subject of customer and tech support. And as a disclaimer, this is not at all directly related to Phil's issues which I believe are quite legitimate.

People complain that Garmin (or any company for that matter) won't include this or that feature on a particular unit. But the problem is that if they include certain features, they must be able to provide support for them. And they simply aren't equipped to do that (right or wrong). So they must limit which features they include so that they can provide support for the ones that are.

Take for example MapSource. Garmin doesn't include MapSource with many models because many models don't support features that MapSource has (routes, tracks). But many people have gotten Garmin to send the program to them.

To me (and I could be complete off base), Garmin not including the program is an attempt to minimize support calls that will result from people not sufficiently understanding how the software does and doesn't work with their units. I think that this is a legitimate move because countless problems are caused for example by people sending maps from MapSource to units that have the maps preloaded. Or people attempting to send routes to units that clearly don't support stored routes.

Just my two cents. And certainly not definitive by any stretch.

Well put. i think you hit it nail on the head. again well put

What does it say

It says call them on la hotline. (The French hate it when their language is debased with American idioms). At least Garmin is fluent in different languages. Maybe they're just showing off .

What bugs did you find on the 760?

I notice when you send an email to Garmin using their form, you don't get a confirmation that it has been sent. So I send it twice .

Last time I used the form, nothing seemed to happen, so I emailed Techsupp@garmin.com. This time, I didn't bother with the form at all, but someone has either tied my email address or unit serial no. to me and updated the "My Support" part of "My Garmin". I was quite impressed, until I found out that it still explodes in a shower of error messages, if you actually try and look at any of them

re the bugs:

1. Brightness setting for the cradle overriding day/night stored setting in the unit. No-one else but me seems to care about this
2. I sent them the tracklog that showed my 30 deg. dive to earth @ 300 mph. In the horizontal plane, it showed me driving through a large warehouse, crossing a railway line twice, before coming to rest in a field. Complete gibberish, recorded to 7 places of decimals!
   I suggested this might also be related to the silly average speed readings that keep showing up.

3. Unit keeps crashing when vehicle ignition switched off, instead of saying "Do you want to continue on battery power?"

I forgot to tell them about the crashes I occasionally get, while editing a route...