c530 download issue


c530 will not load new maps . just an update called garmin they said my serial #was not in there data base weird stuff, they have my map# gps unit id everything but serial# oh well .they said that they would fix that problem on there end .tech said they would email me when it was fixed and i could try another download 50/50 chance it will fix my headacke time will tell .garmin support are hard to get on the phone but seem good to deal with.tried for the free update map no way they would give on up 69.99 us dollars is the best they could do. I have it anyway cost me 100 hard earned canadian dollars