Problems with Mapsource 6.13.1

I had problems after upgrading Mapsource from 6.12.4 to 6.13.1. After the update, I could no longer select the transfer option, either upload or download. If I did, the program crashed and I was asked if I would like to send an error report to Microsoft. For a few days, I was dead in the water.

What I tried:

• Re-installing the 6.13.1 version. (This had no effect).
• Removing mapsource using 'add/remove programs' in control panel, then re-installing 6.12.4 version. After the install, the version still said it was 6.13.1 and the problem persisted.
• Tried System Restore option in Wondows XP. No matter which restore point I selected, I was told that the restore was unsuccessful.

I called Garmin tech support this morning. I spoke with 'David' in Software support. His suggestion was to wipe everything out, and start from scratch. To do this, he recommended:

1. In Mapsource, choose: Utilities - Unlock Maps. In the Wizard, click 'next', then select "Backup my unlock codes to a file".
2. Remove Mapsource software using control panel - Add/Remove programs.
3. Delete the c:\Garmin folder completely.
4. Using regedit, remove:
   • HKEY_CURRENT_USER\Software\Garmin folder
   • HKEY_LOCAL_MACHINE\SOFTWARE\Garmin folder

Then he had me go to:
http://gpsinformation.org/perry/msource

where there is just about any Garmin software product you could ever ask for, and lots of versions of each one. From here I:

1. downloaded the file: MapSource_6124.exe.
2. reinstalled this file
3. restored my backed-up unlock codes
4. finally I had to reload my maps.

I am happy to say that my problem is gone, and my Mapsource version is once again 6.12.4. I'm going to wait a while before trying the update again.