Hopeless customer service like the 80's?

Years ago everything was done on paper and people filed those papers so that they could be found if there was a problem. Now, everything is on computers and if it is inputted wrong, well, now you have a problem. I remember when we went over to computers in the 1990’s we were told how much easier it would be on us. Not so. Say we had to do an accident report. Before; we filled it out, drew the diagram and stored the report in a binder or a file. After the computer, we filled out the report on the computer, printed it, drew the diagram, copied that back into the computer, printed the report, then filed it. We had to have hard copies because they were stored locally, not on the main frame. So, in that case, our workload doubled. But, to get back to the topic at hand, customer service by and large has went downhill in the 20 years or so big time.

They do. I ordered a CD last year from La La Land Records and because of the post office it didn't arrive in a timely fashion. I had thought it stolen, since people in my building are nasty and tend to either open or outright take things that don't belong to them. I contacted La La Land and they sent another copy out, despite it being a limited pressing of 10,000 copies.

Ironically, a week later the original copy came in.

What I've learned is squeaky wheel still gets the grease. Have an unresolved problem, keep bugging the vendor on a regular bases. Eventually you'll get a favorable resolution.

Last year I had my IRS refund check go missing from my post office box. Don't understand why IRS sent a check was sent, I had specified direct deposit. I got a replacement check and six months later, the missing check got delivered (which I promptly shredded). Signed up for "USPS Informed Delivery" to get a daily e-mail digest showing what is supposed to be delivered so I know if anything is missing.
Mark

My wife used to willy-nilly browse sites that sell women's clothes and every once in a while order something. So many times what she received was not anything like what she ordered or what she ordered just was never received. Without exception the product/company was Chinese. Good luck resolving that kind of issue. It took me a while to get her to stop doing what she was doing, but once I showed her how to check out a company's ratings and country of origin she got the message. Now, Chinese? Nope, ain't gonna happen.

Phil

I ordered two watchbands for my Apple Watch three weeks ago. They were shipped separately (?) but only one arrived. The other parcel has been stuck in Illinois for the past week. Shipper has shrugged their shoulders ("it'll arrive when it does"), so I ordered watchbands from a different source. They shipped out right away, but six days after shipping, my package is now stuck in ... Illinois! What is going on?

--

it's the dog's fault

I think it was better when you could track a package, well, not really. But it does get very frustrating watching a package bounce around and not make it to me. I live in southeastern PA and I've watched many a package bounce around in nearby New Jersey, some, never to be seen again.

I'm convinced there are package Bermuda Triangles, yours is Illinois, mine is New Jersey.

If the sellers are not correctly filling out the Illinois Dept of Revenue customs forms? Sellers often omit the SEIZE-312 form which needs to be done in triplicate and one attached to the exterior of each package. That or customs agents are holding the parcels and contents for their own personal consumption? j/k!

I still have gotten zero response, but the package is 25 miles away in NJ. It could not have gotten from CA to NJ that fast unless imho by air.

Now I'm having an issue with amazon (can't upload photos--2nd time this year), terrible. And we wonder why we actually pay them? I'm also a shareholder but have no opinion, just as I don't with Lowe's...good customer service isn't a requisite to investing in a stock...

p.s. I think amazon has a record of the contacts...disconnected a couple times

P.P.S. the cd's are now in my local Post Office, awaiting acceptance, whatever that really means (I've seen that googled until the cows come home on eBay shipments). We're not out of the woods yet--I've had a delivery be in this state, go out to Harrisburg PA, and then returned to shipper lol

I do have a "human" USPS story. 10 years ago, I was returning a box to amazon and they must have had a USPS label. I also was planning on paying the mortgage, and I threw the mortgage payment into the amazon box. Sealed it in my car and dropped it off at the Post Office. When I got to the bank I realized what I'd done. I went back to the Post Office and the clerk gave me my box back, and a roll of packaging tape. He let me take the check out, and reseal the box and give it back to him. I'm sure he broke the rules, but he saw me as a human who had erred. The end

It seems they've added an additional step to the package delivery process. I've never seen that phrase until very recently. Why should any package sit for days on end?

--

it's the dog's fault

Similar things happened to me and the IRS years ago. Reluctantly I've since signed up for direct deposit and no issues so far.

If only a human had intervened. As I mentioned previously, I have had packages disappear in NJ.

One such package, I live in the southeastern part of PA. I mailed (USPS) a couple of CD's (compact discs) to my father in law in the northeastern part of PA. Tracking showed this go from my drop off PO then into NJ to bounce around the same 3 or 4 PO's to just simply disappear. I filed a lost mail claim with my father in laws local PO and was able to recover my postage for that small package. But the package just couldn't be found.

Well, 6 months or so later my father in law gets the package, long story short, the reason it took so long, the barcode had gotten dirty and the machines couldn't read it properly, however the hand written address was clear as could be which is why it finally made it there according to my FIL postmaster, who told me to keep my refund anyway.

I got a 2nd response, to 1/2 emails I sent, and I don't know which one.

It contained no info, just a copy/paste of the webpage on "when will I get my order."

I did get the discs Sat. and almost feel as if they would have been shipped late anyway? Not really sure. But Warner Elektra has bad cust service, they're not setup to deal with problems....