Hopeless customer service like the 80's?

 

I pre-order these limited edition CDs because I learned--they go up in value, sometimes 3X+. So why wouldn't I?

Example, I bought 2 @ $60 on eBay, when the face value is $28, and last year, sold one for $180. That is when they are sealed--not when someone opens to make a copy then sells.

One time in 2020 I never got any of my CDs, and that year, I ordered 3 copies. I was able to call a toll-free and a woman said you're not the only one, and suddenly 3 copies show up, and another 2? lol

Oct 31 I get the email your order has shipped. What happens is I pay in full around Oct the year before, for the next year, and a set of discs is shipped 4X a year. By pre-order there is a small discount and no shipping.

So I check the tracking and UPS has no record of it, 2 weeks later. There is no number to call on the website, only a form to fill out. I get no response.

Start googling, and come up with no less than 5 toll free numbers from the past dating to 2012. 4 of them are for free medical devices and enhancements? lol

The 5th one goes to the record co WarnerElektra. It has option 1 that says to send a priority email to this address.

Now get this. I send an email, and get a confirmation, same as the one that I got when I used the form at the website. I'm thinking man I feel like a teenager when something went wrong and I paid for it already, and I can't even talk to anyone to resolve. So not 2022.

Frustrated, this AM I follow the UPS link and my package went into the system, 9 PM PST? It has to be as a result of the email imho, although no response.

I was thinking these things are already on sale on eBay for a good $20 more (they are $28 face value), I want the discs. What if limited and they have none, how do they refund me when I paid a packagae price one year in advance?

I know, first world problems. Just odd to be helpless in 2022....

Another question, if something is truly limited edition, wouldn't they need to set aside some small# for cases like mine? But the % should be small. What if human error loses more than can be replaced...

Welcome to the world of computers

Years ago everything was done on paper and people filed those papers so that they could be found if there was a problem. Now, everything is on computers and if it is inputted wrong, well, now you have a problem. I remember when we went over to computers in the 1990’s we were told how much easier it would be on us. Not so. Say we had to do an accident report. Before; we filled it out, drew the diagram and stored the report in a binder or a file. After the computer, we filled out the report on the computer, printed it, drew the diagram, copied that back into the computer, printed the report, then filed it. We had to have hard copies because they were stored locally, not on the main frame. So, in that case, our workload doubled. But, to get back to the topic at hand, customer service by and large has went downhill in the 20 years or so big time.

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With God, all things are possible. ——State motto of the Great State of Ohio

johnnatash4 wrote: Another

johnnatash4 wrote:

Another question, if something is truly limited edition, wouldn't they need to set aside some small# for cases like mine? But the % should be small. What if human error loses more than can be replaced...

They do. I ordered a CD last year from La La Land Records and because of the post office it didn't arrive in a timely fashion. I had thought it stolen, since people in my building are nasty and tend to either open or outright take things that don't belong to them. I contacted La La Land and they sent another copy out, despite it being a limited pressing of 10,000 copies.

Ironically, a week later the original copy came in. redface

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"Anyone who is capable of getting themselves made President should on no account be allowed to do the job." --Douglas Adams

What I've learned is squeaky

What I've learned is squeaky wheel still gets the grease. Have an unresolved problem, keep bugging the vendor on a regular bases. Eventually you'll get a favorable resolution.

Delayed delivery

Strephon_Alkhalikoi wrote:
johnnatash4 wrote:

Another question, if something is truly limited edition, wouldn't they need to set aside some small# for cases like mine? But the % should be small. What if human error loses more than can be replaced...

They do. I ordered a CD last year from La La Land Records and because of the post office it didn't arrive in a timely fashion. I had thought it stolen, since people in my building are nasty and tend to either open or outright take things that don't belong to them. I contacted La La Land and they sent another copy out, despite it being a limited pressing of 10,000 copies.

Ironically, a week later the original copy came in. redface

Last year I had my IRS refund check go missing from my post office box. Don't understand why IRS sent a check was sent, I had specified direct deposit. I got a replacement check and six months later, the missing check got delivered (which I promptly shredded). Signed up for "USPS Informed Delivery" to get a daily e-mail digest showing what is supposed to be delivered so I know if anything is missing.
Mark

Lesson learned

zx1100e1 wrote:

What I've learned is squeaky wheel still gets the grease. Have an unresolved problem, keep bugging the vendor on a regular bases. Eventually you'll get a favorable resolution.

My wife used to willy-nilly browse sites that sell women's clothes and every once in a while order something. So many times what she received was not anything like what she ordered or what she ordered just was never received. Without exception the product/company was Chinese. Good luck resolving that kind of issue. It took me a while to get her to stop doing what she was doing, but once I showed her how to check out a company's ratings and country of origin she got the message. Now, Chinese? Nope, ain't gonna happen.

Phil

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"No misfortune is so bad that whining about it won't make it worse."

customer service is non-existant ...

I ordered two watchbands for my Apple Watch three weeks ago. They were shipped separately (?) but only one arrived. The other parcel has been stuck in Illinois for the past week. Shipper has shrugged their shoulders ("it'll arrive when it does"), so I ordered watchbands from a different source. They shipped out right away, but six days after shipping, my package is now stuck in ... Illinois! What is going on?

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it's the dog's fault

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Garmin nuvi 2455 - nuvi 350, 260 (spares) - my other toys: IMac quad-core i3, Mac Mini, MacOS: Mojave 10.14.6/Monterey 12.2.1 and introducing The Beast, a 2013 Dodge Charger Pursuit and his Garmin DriveSmart 5. The dog's name is Ginger.

humm

renegade734 wrote:

I ordered two watchbands for my Apple Watch three weeks ago. They were shipped separately (?) but only one arrived. The other parcel has been stuck in Illinois for the past week. Shipper has shrugged their shoulders ("it'll arrive when it does"), so I ordered watchbands from a different source. They shipped out right away, but six days after shipping, my package is now stuck in ... Illinois! What is going on?

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it's the dog's fault

I think it was better when you could track a package, well, not really. But it does get very frustrating watching a package bounce around and not make it to me. I live in southeastern PA and I've watched many a package bounce around in nearby New Jersey, some, never to be seen again.

I'm convinced there are package Bermuda Triangles, yours is Illinois, mine is New Jersey.

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. 2 Garmin DriveSmart 61 LMT-S, Nuvi 2689, 2 Nuvi 2460, Zumo 550, Zumo 450, Uniden R3 radar detector with GPS built in, includes RLC info. Uconnect 430N Garmin based, built into my Jeep. .

I wonder (renegade above)

If the sellers are not correctly filling out the Illinois Dept of Revenue customs forms? Sellers often omit the SEIZE-312 form which needs to be done in triplicate and one attached to the exterior of each package. That or customs agents are holding the parcels and contents for their own personal consumption? j/k!

I still have gotten zero response, but the package is 25 miles away in NJ. It could not have gotten from CA to NJ that fast unless imho by air.

Now I'm having an issue with amazon (can't upload photos--2nd time this year), terrible. And we wonder why we actually pay them? I'm also a shareholder but have no opinion, just as I don't with Lowe's...good customer service isn't a requisite to investing in a stock...

p.s. I think amazon has a record of the contacts...disconnected a couple times

P.P.S. the cd's are now in my local Post Office, awaiting acceptance, whatever that really means (I've seen that googled until the cows come home on eBay shipments). We're not out of the woods yet--I've had a delivery be in this state, go out to Harrisburg PA, and then returned to shipper lol

I do have a "human" USPS story. 10 years ago, I was returning a box to amazon and they must have had a USPS label. I also was planning on paying the mortgage, and I threw the mortgage payment into the amazon box. Sealed it in my car and dropped it off at the Post Office. When I got to the bank I realized what I'd done. I went back to the Post Office and the clerk gave me my box back, and a roll of packaging tape. He let me take the check out, and reseal the box and give it back to him. I'm sure he broke the rules, but he saw me as a human who had erred. The end smile

"awaiting acceptance"

It seems they've added an additional step to the package delivery process. I've never seen that phrase until very recently. Why should any package sit for days on end?

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it's the dog's fault

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Garmin nuvi 2455 - nuvi 350, 260 (spares) - my other toys: IMac quad-core i3, Mac Mini, MacOS: Mojave 10.14.6/Monterey 12.2.1 and introducing The Beast, a 2013 Dodge Charger Pursuit and his Garmin DriveSmart 5. The dog's name is Ginger.

Similar things happened to

Similar things happened to me and the IRS years ago. Reluctantly I've since signed up for direct deposit and no issues so far.

If only ...

johnnatash4 wrote:

~snip~

I do have a "human" USPS story. ~snip~

If only a human had intervened. As I mentioned previously, I have had packages disappear in NJ.

One such package, I live in the southeastern part of PA. I mailed (USPS) a couple of CD's (compact discs) to my father in law in the northeastern part of PA. Tracking showed this go from my drop off PO then into NJ to bounce around the same 3 or 4 PO's to just simply disappear. I filed a lost mail claim with my father in laws local PO and was able to recover my postage for that small package. But the package just couldn't be found.

Well, 6 months or so later my father in law gets the package, long story short, the reason it took so long, the barcode had gotten dirty and the machines couldn't read it properly, however the hand written address was clear as could be which is why it finally made it there according to my FIL postmaster, who told me to keep my refund anyway.

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. 2 Garmin DriveSmart 61 LMT-S, Nuvi 2689, 2 Nuvi 2460, Zumo 550, Zumo 450, Uniden R3 radar detector with GPS built in, includes RLC info. Uconnect 430N Garmin based, built into my Jeep. .

now

I got a 2nd response, to 1/2 emails I sent, and I don't know which one.

It contained no info, just a copy/paste of the webpage on "when will I get my order."

I did get the discs Sat. and almost feel as if they would have been shipped late anyway? Not really sure. But Warner Elektra has bad cust service, they're not setup to deal with problems....