Action Required: Your (GARMIN) Account Will Be Deleted in 60 Days

 

Spam or Hacking attempt?

Just received an e-mail with "Action Required: Your Account Will Be Deleted in 60 Days" in the subject from Garmin saying "Your Account Will Be Deleted in 60 Days

In compliance with our privacy policy, inactive accounts will be permanently removed from all Garmin sites, systems and servers. This includes Garmin Connect™, inReach®, Navigon.com, Garmin Pilot™, Garmin.com and others.

To keep your account, reactivate it below, or sign in at Garmin.com within 60 days of receiving this email.

What will be deleted?

If your account is deleted, you will lose data such as your Garmin Connect account and activities, Garmin Pilot logbook, inReach tracks and waypoints, email marketing preferences and more. Data cannot be restored after it is deleted.

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It's Hard To Know

It's hard to know precisely if the e-mail is spam or a hacking attempt.

https://support.garmin.com/en-US/?faq=FOkQKroQB20WJlfOrMhER9
The above link reports the following,"If there is no activity on your Garmin account across all our sites and services for a period of at least 2 years, your account will be deleted per our privacy policies. Multiple notifications are sent to the email address on the profile prior to deleting the account."

There is a note at the bottom of the linked page that reads: "(1) Note logging in will show activity on the account so the auto deletion of the account will no longer occur"

The simple answer might be to log onto your Garmin account and/or check with Garmin support.

In Agreement With Member mcginkleschmidt

mcginkleschmidt wrote:

It's hard to know precisely if the e-mail is spam or a hacking attempt.

https://support.garmin.com/en-US/?faq=FOkQKroQB20WJlfOrMhER9
The above link reports the following,"If there is no activity on your Garmin account across all our sites and services for a period of at least 2 years, your account will be deleted per our privacy policies. Multiple notifications are sent to the email address on the profile prior to deleting the account."

There is a note at the bottom of the linked page that reads: "(1) Note logging in will show activity on the account so the auto deletion of the account will no longer occur"

The simple answer might be to log onto your Garmin account and/or check with Garmin support.

< Muell9k Wrote
it appears to be a valid message from Garmin.
I would thing it's a good chance you have not signed into your account or even updated your maps using Garmin Express or any software that is available on your Nuvi 40.

Looking at your profile, you haven't even posted on this site for over 5 years. Perhaps you have not traveled using your GPS due to Covid. Please just sign into your account and see if the message no longer appears after you sent the message to the recycle bin and reboot. Hopefully it will solve your problem if it's not too late if your have not updated the maps for the Garmin map 2 year update policy.

--
Nuvi 2460LMT 2 Units

hacking attempt or not?

If the email contains a link to the Garmin site, it is almost certainly a hacking attempt. The link is bogus. Do not click on it.

However, I have not logged on to the Garmin site in years and I haven't received such an email. The maps were updated recently with Garmin Express.

dobs108 smile

Garmin Login

Thanks - I went to Garmin and logged in. I usually lurk here, download POIs, and use Garmin Express to update my device before a trip 2 or three times a year

think

As long as you go to the website on your own, and not follow a link in the email, you're fine, even if it were fake.

I was recently a victim of fraud through gofundme.

Saw a charge on my Wells Fargo where I made a contribution?

Contacted gofundme whose website says they take fraud very seriously. Never heard back. Crickets.

Luckily WFC removed the charges. Since I have never used this CC physically, the implication is someone got hacked. And the only place I've ever used this card is that place that gives away free McChicken's every time the baseball team wins. Sad.

Good To Hear From You

jz4h3m wrote:

Thanks - I went to Garmin and logged in. I usually lurk here, download POIs, and use Garmin Express to update my device before a trip 2 or three times a year

It does appear it was spam or hacking attempt since you have been updating you device.
What a shame. I wish these people on the internet would use their time and do something constructive.

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Nuvi 2460LMT 2 Units

I Agree with muell9k

I believe you're correct about the e-mail message being on the sinister side. It's been years since I last logged into my Garmin account. I update my Garmins with new maps whenever they become available and I believe that alone will qualify as activity on Garmin accounts.

Log in to your MyGarmin account ...

Do it periodically ... it's never a bad idea.

--

it's the dog's fault

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Garmin nuvi 2455 - nuvi 350, 260 (spares) - my other toys: IMac quad-core i3, Mac Mini, MacOS: Mojave 10.14.6/Monterey 12.2.1 and introducing The Beast, a 2013 Dodge Charger Pursuit and his Garmin DriveSmart 5. The dog's name is Ginger.

Purge

Looks like Garmin wants to purge unused accounts.

--
When you are dead, you don’t know that you are dead. It is only difficult for the others. It is the same when you are stupid.

Interesting. I haven’t

Interesting. I haven’t gotten a message yet, so I will keep an eye out.

Thanks

I agree

dobs108 wrote:

If the email contains a link to the Garmin site, it is almost certainly a hacking attempt. The link is bogus. Do not click on it.
However, I have not logged on to the Garmin site in years and I haven't received such an email. The maps were updated recently with Garmin Express.

dobs108 smile

Just the way the email is worded reeks of some dude in a Nigerian coffee house concocting it. It does, on the other hand, show some knowledge of Garmin's structure and content and it was sent to a Garmin user. Garmin isn't exactly the kind of company a bad actor would flood the phishing market with.
I guess what cinched it for me was that among the list of Garmin sites that you allegedly won't be able to get to is garmin.com itself. Sophisticated, but why in the world would Garmin ever want to prevent someone from logging on to their site? I wish the OP would have included the email's original email address.

Phil

--
"No misfortune is so bad that whining about it won't make it worse."

My 2 cents: Oddly specific

The email received by jz4... is oddly specific and it seems unlikely that a bad actor would be interested in hacking into someone's Garmin account(s), especially when the message states that the person has 60 days to respond and even mentions that signing into garmin.com is an option other than clicking a link in the email. If the text in the OP was copied from the suspect email, the spelling, punctuation, and grammar all seem correct, even with special characters, internal capitalization of inReach, etc.

I wish the original link (both displayed in the email and the actual destination link that many can view by hovering a mouse over the link) had been included as that would tell us a lot.

To me, this could be a genuine email from Garmin, possibly based on an error by Garmin missing recent logins. It could also be from an initial wave of emails Garmin will be sending to many one-time Garmin users. We've known for quite a while that Garmin has a 2-yr gap time frame for GPS map updates and the earlier reply by mck.... also references what Garmin will do with what they feel are inactive accounts.

It's always safe to be suspicious of emails like this and good that it's being shared with us but I lean towards it being a genuine email from Garmin. It would be worth contacting Garmin by email or phone and offer to forward the email to them in case it is a spam/hacker issue and could result in Garmin saying something along the lines of 1) We did not send this and will pursue the issue, 2) This is a genuine email or 3) This email from Garmin was sent to you by mistake and we'll keep your account active, or .....

What defines "inactive"

dobs108 wrote:

If the email contains a link to the Garmin site, it is almost certainly a hacking attempt. The link is bogus. Do not click on it.

However, I have not logged on to the Garmin site in years and I haven't received such an email. The maps were updated recently with Garmin Express.

dobs108 smile

Since doing an update to a map or Garmin Express connects you to a Garmin server I would think that would count as an activity.

--
John from PA

Agreed

John from PA wrote:
dobs108 wrote:

What Defines "Inactive"
If the email contains a link to the Garmin site, it is almost certainly a hacking attempt. The link is bogus. Do not click on it.

However, I have not logged on to the Garmin site in years and I haven't received such an email. The maps were updated recently with Garmin Express.

dobs108 smile

Since doing an update to a map or Garmin Express connects you to a Garmin server I would think that would count as an activity.

I agree (and hope we're both correct) and that's why my thoughts lean towards an error Garmin has made with respect to the OP's activity. One possible issue that could cause this is if the OP maintains multiple active email addresses and has used more than one when registering their Garmin devices but then uses just a single address for logging into Garmin later on. Just a thought.

You can check your email "history"

Checking your Garmin account can kill two birds with one stone; one it logs some activity and two it can verify if Garmin sent you the email.

Simply go to Garmin and log into your account.

Go to Account Details.

Down near the bottom, in the DATA MANAGEMENT area click on "Manage your data".

Select "View Your Data"

Go to Email History and select "View Email History". You can then see a list of email messages Garmin has sent to you.

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John from PA

Good Advice

John from PA wrote:

Checking your Garmin account can kill two birds with one stone; one it logs some activity and two it can verify if Garmin sent you the email.

Simply go to Garmin and log into your account.

Go to Account Details.

Down near the bottom, in the DATA MANAGEMENT area click on "Manage your data".

Select "View Your Data"

Go to Email History and select "View Email History". You can then see a list of email messages Garmin has sent to you.

Quite interesting and useful information. I logged into mygarmin.com and found no record of e-mails on my account. This is consistent with my memory as I don't recall ever receiving an e-mail from Garmin. In the past I've contacted Garmin support directly outside of my e-mail account.

While on the website, I changed my log-in information which is usually a good and recommended action. grin

Go in Garmin site , not use

Go in Garmin site , not use any email link.

Link is legit...

Makes sense that they would purge accounts that no longer appear active. That's the great thing about using a password manager. I use Roboform and if the site was a fake I would not get an icon to log me in.

Log on but as someone else

Log on but as someone else as said - DON'T click on the link in the email. Open a web browser and manually type in the Garmin URL. Do not let it autofill, type the complete URL even if it attempts to autofill for you.

As I said earlier, just check your Garmin email history

Checking your Garmin account can kill two birds with one stone; one it logs some activity and two it can verify if Garmin sent you the email.

Simply go to Garmin and log into your account.

Go to Account Details.

Down near the bottom, in the DATA MANAGEMENT area click on "Manage your data".

Select "View Your Data"

Go to Email History and select "View Email History". You can then see a list of email messages Garmin has sent to you.

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John from PA

google is doing same THING.

google is doing same THING. June 1 if no activity they'll start purcging in active accounts

Server space must be getting expensive

moosc wrote:

google is doing same THING. June 1 if no activity they'll start purcging in active accounts

Must be the latest rage...just received

Quote:

We noticed that you haven’t signed in to your mailbox XXXXXXX@yahoo.com in a while. If you would like to continue receiving emails in this account, please visit Yahoo Mail and log in by June 29, 2021.

--
John from PA

Logged In

No such email for me but I logged into Garmin just in case there was a log in time limit. I couldn't remember the last time I had signed into the Garmin website but I have been updating my GPS.

Thanks for the notice.

Garmin account

is this legitimate?

If you are asking about a Garmin account, “yes”

You can have a Garmin account and I’ve posted in the thread how to access any previous email correspondence. I for example had a simple support question about 3 years ago. I can go in today and review all the previous correspondence.

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John from PA

Doesn't make any sense

Doesn't make any sense unless its spam etc

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NickJr Nuvi 3597LMT

Garmin

when i bought my garmin i registered it and saved the garmin address. and i try to check in at least once a year and that works.
there is a lot of bad email out there between car warentees and amazon i phone charges and your social security being turned off becaused it was hacked, never go to the site in the email or press 1 on the phone to reply.

do it

doesn't matter either way. Just go the Garmin website without using any link from the email. Logon and if spam, your 2 minute effort was wasted. If real, you kept your account active.

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___________________ Garmin 2455, 855, Oregon 550t

Phishing Email

I haven't logged into my account since I bought my 1390T and never received any email. It's a Phishing scam.

Same for me

jackrabbit000 wrote:

I haven't logged into my account since I bought my 1390T and never received any email. It's a Phishing scam.

There are all kinds of phishing scams going on today. Everything from Social Security to Medicare to IRS to energy bills to credit cards to car warranties. Don't reply to them unless you want to have some fun. (Which I do from time to time.) They are all trying to get identifying information from you. It could be as simple as your user name and password to asking for your SSN. Don't ever click on an unknown link. Any thing that I get with a link gets trashed even if I know the person sending it to me. There could always be a trojan of some sort lurking in the link that I don't want any part of.

--
With God, all things are possible. ——State motto of the Great State of Ohio

Sometimes logging into an account is inadvertent

jackrabbit000 wrote:

I haven't logged into my account since I bought my 1390T and never received any email. It's a Phishing scam.

In my case, about 5 years ago I purchased a 2689 LMT and in comparison to my 265 I noticed the 2689 cable didn’t have the rectangular section used for the traffic antenna. I simply emailed Tech Support and asked if I had the correct cable. That action was sufficient to set up an account and even today I can see that 5-year old dialog.

I would suspect, but could be wrong, that the simple process of warranty registration might also set up an account.

But as I said earlier, scroll up in this thread to find the process of checking your account. Then you won’t have any worries.

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John from PA

If in doubt you don't have to follow the link..

Simply go to Garmin.com and then to logon page and sign in. It's easy to see how some would have little to no reason to go to the Garmin site and in Garmin's view have an inactive account. I use roboform to handle all my passwords. If a link takes me to a bad wedsite roboform won't show me icon to insert password. At that point I know something is wrong. I also will copy and paste link the email wants me to go to in a new window and see where it wants to really direct me. With so many fake emails you do have to be careful.

I have not logged into my

I have not logged into my account in decades with no message, but it might be legit. You could log yourself in, I wouldn't click on a link. I do use garmin express to update my nuvi but I don't know if that keeps the acct. active or not.

Garmin account

Ive had various. Garmins starting with my first a Nuvi 350 and if my email addy from that is still on file, well that email addy is long defunct.
Having said that I update my maps regularyly with no problem.

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Nuvi 2797LMT, DriveSmart 50 LMT-HD, Using Windows 10. DashCam A108C with GPS.

Well This Got Me Started On Updating My Garmin Stuff

I also received the notice of deletion. In a way not surprising as I have not logged into Garmin for approximately two years. I also did not click on the link sent, but used my saved browser link to Garmin.

The "humorous" after effect of receiving this "notice", was that I spent all day yesterday updating my Garmin files and Nuvi 650. One reason for updating, is that we will be going on some long trips and will be taking the Nuvi as backup. So that bit of "spam" generated some motivation! Yesterday, was was unexpected journey into updating. laugh out loud

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Garmin Nuvi650 - Morehead City, NC

Thanks for the reminder!

Like some of the others, this post motivated me to log into my account and update my GPS. smile

I logged in as well. Looked

I logged in as well. Looked at all the new things to buy.

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John B - Garmin 765T

Deactivation

I went to the Garmin site and logged on just to be sure I wasn't deactivated.

All seems fine.

me too

pratzert wrote:

I went to the Garmin site and logged on just to be sure I wasn't deactivated.

All seems fine.

This thread prompted me to do that as well.

--
. 2 Garmin DriveSmart 61 LMT-S, Nuvi 2689, 2 Nuvi 2460, Zumo 550, Zumo 450, Uniden R3 radar detector with GPS built in, includes RLC info. Uconnect 430N Garmin based, built into my Jeep. .

Just got the

same email message. Got the email message even though I logged into Garmin.com a week or so ago for another reason. Signed out of garmin.com and signed back in just to be sure. The reply email address on the email message was "Garmin (no-reply@p140.neolane.net)" And the email message came into an email address not tied to the email address in my Garmin account.

Looks like spam

bennor3814 wrote:

same email message. Got the email message even though I logged into Garmin.com a week or so ago for another reason. Signed out of garmin.com and signed back in just to be sure. The reply email address on the email message was "Garmin (no-reply@p140.neolane.net)" And the email message came into an email address not tied to the email address in my Garmin account.

To me that looks more like a spam email than anything else. I hope you didn’t click on any imbedded link.

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John from PA

Neolane

bennor3814 wrote:

same email message. Got the email message even though I logged into Garmin.com a week or so ago for another reason. Signed out of garmin.com and signed back in just to be sure. The reply email address on the email message was "Garmin (no-reply@p140.neolane.net)" And the email message came into an email address not tied to the email address in my Garmin account.

Quote:

Neolane, Inc. is a conversational marketing technology provider,[1] which develops marketing automation and cross-channel campaign management software and services for business-to-business and business-to-consumer marketers. In 2012, Neolane recorded $58 million in revenue representing 40% year-over-year growth.[2] It was announced in June 2013 that Adobe Systems would buy Neolane for $600 million.[3]

https://en.wikipedia.org/wiki/Neolane

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. 2 Garmin DriveSmart 61 LMT-S, Nuvi 2689, 2 Nuvi 2460, Zumo 550, Zumo 450, Uniden R3 radar detector with GPS built in, includes RLC info. Uconnect 430N Garmin based, built into my Jeep. .

Email

John from PA wrote:

To me that looks more like a spam email than anything else. I hope you didn’t click on any imbedded link.

Nope, I don't click on links in emails. Poor security practice doing so (clicking on email links).

The "reactivate" link in the email goes to: rt2-t.inside.garmin.c o m

Phishing...

Actually, it's phishing.

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GPSMAP 76CSx - nüvi 760 - nüvi 200 - GPSMAP 78S

I usually report scam on

I usually report scam on these emails.

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Garmin DriveLuxe 51 LTM-S

nope

I usually ignore-delete and don't waste my time anymore than that.

And my "account" has never been deleted, or locked, etc.

--
I never get lost, but I do explore new territory every now and then.

So what did you end up

So what did you end up doing? Did you ever find out if it was legit or a scam?

Nothing

gpsomnia wrote:

So what did you end up doing? Did you ever find out if it was legit or a scam?

In my case I just deleted the email and went to the garmin site and logged out then back in. I didn't click on any of the links inside of the email. If one is worried about it, just go directly to the garmin website and log in as you normally would. If already logged in, log out and log back in.

Received the email

two more times yesterday on an alternate email I use. Looking at the email source headers and it's routing information it does appear to be legit and from Garmin. Anyway, just to be safe. Went direct to the Garmin website, signed out of my existing Garmin account that uses a different email address. Went to the sign in screen and used the alternate email address and did a password reset. Then logged in with the alternate email and created a new strong password. The alternate account did have my correct info so maybe somewhere over the many years of using Garmin products I created two Garmin accounts. Shrugs.

Spam emails

most of that email goes t my spam folder so I don't really pay attention to it. I have noticed that these types of emails have proliferated over the last year. It is scary b/c you could miss a real message from a legitimate company.

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