NuviCam battery issues and map update

 

Hello all

I ran into battery not holding charge issue on my NuviCam second time. First time when it happened, I replaced the battery and it worked for few years and this battery is dying again.

I tried to upload new maps on NuviCam but will not be detected by Garmin Express. My WIN10 laptop is detecting NuviCam but Garmin Express will not. I think it is due to battery issue. I mounted it in my car and went for more than half hour driving trip and hoped it might get charged in car but no luck.

Tired to charge it with Garmin USB cable but still no luck.
Is there a way to update maps on this device?

I will appreciate your help.

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Iphone XR, Drivesmart 61,Nuvicam, Nuvi3597

It may not be the battery

If using the current Garmin Express 7.1, your nuvicam battery is probably not the issue. See:

http://www.poi-factory.com/node/50802

and to some degree, the later posts in:

http://www.poi-factory.com/node/50795

Garmin's Garmin Forums also has a thread that's active. Your issues (Win 10 PC sees nuvicam but Garmin Express doesn't) seem to make you another candidate for the issue several of us are experiencing. sad For what it's worth, POI Loader will likely see the device and be able to upload custom POIs.

You may want to post your problem in the threads above and below:

GE 7.1.0.0 not communicating with RV660 or Monterra

https://forums.garmin.com/apps-software/mac-windows-software...

PS: Thanks for the thorough explanation of what you did and found. It really helps when you know what to do and share!

Thank you so much for the

Thank you so much for the information. Now feel better that it is not just me. As you mentioned that POI Loader can detect device, I was able to update my POIs on NuviCam but Garmin Express won't detect it. I thought may be there was not enough battery that is why it was not detecting it. I will post my issue on the links you have sent me.
Once again thank you so much for your advice.

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Iphone XR, Drivesmart 61,Nuvicam, Nuvi3597

You're so welcome

rookie8155 wrote:

Thank you so much for the information. Now feel better that it is not just me. As you mentioned that POI Loader can detect device, I was able to update my POIs on NuviCam but Garmin Express won't detect it. I thought may be there was not enough battery that is why it was not detecting it. I will post my issue on the links you have sent me.
Once again thank you so much for your advice.

smile

I resolved the issue by

I resolved the issue by downgrading Garmin Express to 6.16.0.0. I had it in my backups from last year. It detected NuviCam and I am installing new maps now..

Thanks a lot CraigW.

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Iphone XR, Drivesmart 61,Nuvicam, Nuvi3597

Another update... While I

Another update...

While I was updating maps on NuviCam using Garmin Express 6.16.x, Garmin Express got disconnected from Garmin servers with Error and RED bar at the top. When I restarted Garmin Express, it won't detect Nuvicam.
I checked for update in Garmin Express, there was new version 7.0.2.0.
I downloaded and installed new version. All problems got resolved. It started detecting NuviCam and installed the maps as well.

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Iphone XR, Drivesmart 61,Nuvicam, Nuvi3597

Ditto

rookie8155 wrote:

Another update...

While I was updating maps on NuviCam using Garmin Express 6.16.x, Garmin Express got disconnected from Garmin servers with Error and RED bar at the top. When I restarted Garmin Express, it won't detect Nuvicam.
I checked for update in Garmin Express, there was new version 7.0.2.0.
I downloaded and installed new version. All problems got resolved. It started detecting NuviCam and installed the maps as well.

I did the same: remove GE7.1 from the PC, then install 7.0.2 and the GPS is now seen and map updated.

NuviCam (and other models) won't map update using latest Express

I talked with Glinda (the Good Witch) at Garmin Tech Support about this problem. Go to the Volume screen - press & hold upper right - The Developers Screen will pop up
Scroll down to MTP SETTINGS
Change from AUTO DETECT to MASS STORAGE
Shut down NUVI and hookup to Computer USB cable
Start NUVI and Express should recognize it right away.
This worked for me after hours of frustration!
If you need her - ask for Glinda (she's absolutely wonderful)

--
TheUser

I got a email from Garmin

I got an email from Garmin forums from expresscustomercare that they have release new version of GE 7.1.1.0 to resolve the issue but I think CraigW tested it and still does not work?

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Iphone XR, Drivesmart 61,Nuvicam, Nuvi3597

Correct

rookie8155 wrote:

I got an email from Garmin forums from expresscustomercare that they have release new version of GE 7.1.1.0 to resolve the issue but I think CraigW tested it and still does not work?

You are correct. I've explained my continuing problem in the new thread:

http://www.poi-factory.com/node/50812

but as I hope for all the rest of you, the new GE7.1.1 may solve the problem for your devices and possibly only the fleet 670 device remains undetected.

I do hope that all with the devices that weren't detected with 7.1.0 will report whether 7.1.1 fixes your problem. I'm tentatively optimistic for the rest of you but them I'm also hopeful that a Covid-19 vaccine will work. wink

LOL.. Thanks..

LOL.. Thanks..

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Iphone XR, Drivesmart 61,Nuvicam, Nuvi3597

This is to confirm that new

This is to confirm that new version of Garmin Express 7.1.1.0 has resolve the issue. It detects NuviCam now.

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Iphone XR, Drivesmart 61,Nuvicam, Nuvi3597

Good to know

rookie8155 wrote:

This is to confirm that new version of Garmin Express 7.1.1.0 has resolve the issue. It detects NuviCam now.

Congrats, all is well again for you. My guess is that with the exception of my fleet 670, the other GPS devices that we've seen reported to have issues with Garmin Express 7.1.0 are fixed with 7.1.1 as Garmin reported to us on the Forum and by email.

I wonder if a current GE version will be working for my fleet 670 by the time the next map update comes out. question

I wish you all the best as

I wish you all the best as well sir. I hope they will be able to fix their software by then.

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Iphone XR, Drivesmart 61,Nuvicam, Nuvi3597