City Navigator North America NT update available

 

When I went to My Garmin, it posted the availability of the new NT version of City Navigator North America. It allows me to purchase the update for $69.00 plus shipping and estimated tax.

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Free Update

gerrydrake wrote:

When I went to My Garmin, it posted the availability of the new NT version of City Navigator North America. It allows me to purchase the update for $69.00 plus shipping and estimated tax.

I am wondering about the free update I have been reading about in the other thread.
Double Tap

--
"Ceterum autem censeo, Carthaginem esse delendam" “When governments fear the people, there is liberty. When the people fear the government, there is tyranny.”

Map Update

Just received a reply from Garmin. Bought my C530 in April of this year. They tell me that I don't qualify for a free copy of the new City Navigator 2008. Seems I read somewhere here that if you were under the year warranty that this was "free". Guess not!

gerrydrake wrote: When I

gerrydrake wrote:

When I went to My Garmin, it posted the availability of the new NT version of City Navigator North America. It allows me to purchase the update for $69.00 plus shipping and estimated tax.

It asked me for serial number then showed the availability ($69)of new map update.

No free for me

I just ordered my update. I bought my 660 2 weeks ago, and was told by the Garmin service rep, that their old policy was no longer in place. No big deal, I still think $69 is a good deal when you consider the time it saves.

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Steve

Not Free for Me

stevek8n9 wrote:

I just ordered my update. I bought my 660 2 weeks ago, and was told by the Garmin service rep, that their old policy was no longer in place. No big deal, I still think $69 is a good deal when you consider the time it saves.

Did Garmin tell you the update will update the Nuvi maps on the unit. Remember the maps are built into the unit.

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Garmin Nuvi 660,Software Ver. 3.2, Audio 1.8, GTM 3.7, GPS 2.9, BT 2.4, NA Map v8: Mapsource; Cingular Treo 650

NUVI 660 going back to Costco

I called Garmin Product Support this AM and was told I have to pay the upgrade price ($69+) for the updated mapping software for my one month old Nuvi 660. I advised them that I would be returning my Nuvi to Costco (it is still under warranty at Costco) and requesting a new unit with the updated software. The Product Support Rep politely said OK.....

Update 7/18/07: This morning I called Garmin again and THIS TIME I connected with a support rep who checked the date of my Nuvi 660 registration and advised me that, if I could fax a copy of my receipt, I would be eligible for a free update. I did just that and shortly thereafter I received and e-mail back from her stating that the current inventory of mapping software update dvd's was depleted and could expect my free copy in the mail in approximately 1-2 weeks. I guess it's just the luck of the draw if you get a support rep who can properly remedy Garmin's obviously flawed support policies.

Does the new version fix the useless POI database??

I just bought a Garmin Nuvi 650 two weeks ago. It came loaded with City Navigator North America NT v8.

Has anyone else noticed that the "Where To?" POI locations database is dramatically incomplete? I am finding numerous missing local locations for: Walmart, K-Mart, Dunkin Donuts, Quick Check, Burger King ... I could go on and on. All of the locations are 5+ years old (some 30+). Is this a just a sample version?? It is unusable as-is.

Is it worth paying the $70+ for the new Map Update 2008 version? Does anyone know if they actually updated the locations database? I would really hate to pay that much just to find instead of 5 years out of date, it is now only 4 years out of date.

Update ?

What version 8 or 9 ?

Version

My Nuvi 650 came with "City Navigator North America NT v8". As of this morning they now offer "Map Update 2008 City Navigator North America NT".

I was surprised that when

I was surprised that when Garmin sent me a replacement of my 580, the 2008 version was on the unit. I thought for sure I would have to buy the update. Saved me $69.

Built in POIs

rmlambert wrote:

I just bought a Garmin Nuvi 650 two weeks ago. It came loaded with City Navigator North America NT v8.

Has anyone else noticed that the "Where To?" POI locations database is dramatically incomplete? I am finding numerous missing local locations for: Walmart, K-Mart, Dunkin Donuts, Quick Check, Burger King ... I could go on and on. All of the locations are 5+ years old (some 30+). Is this a just a sample version?? It is unusable as-is.

Is it worth paying the $70+ for the new Map Update 2008 version? Does anyone know if they actually updated the locations database? I would really hate to pay that much just to find instead of 5 years out of date, it is now only 4 years out of date.

The reason many of us produce and share our own POIs is that the database (from Navteq) of built in POIs is, in many cases out of date. While there will be some corrections in the new version, I doubt that it will be dramatic. You can report errors to Navteq directly for future corrections.

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Garmin StreetPilot c530, Mapsource

I'm disappointed (not yet)

stevek8n9 wrote:

I just ordered my update. I bought my 660 2 weeks ago, and was told by the Garmin service rep, that their old policy was no longer in place. No big deal, I still think $69 is a good deal when you consider the time it saves.

Went to the Garmin website and checked out the new v2008 NT through their mapsource check and didn't find my new streets and highways.
Update: called Garmin Tech support and they checked and found that the mapviewer on line has not yet been updated for v2008NT. Although it is connected to the update (through my garmin, map updates), it still is the v8. He is going to forward the observation to the appropriate team to alert them. So, I still have hope that the new version includes these new toll roads in my area.
If anyone gets notified that the mapviewer online has been updated, please post that here.
Thanks

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Garmin StreetPilot c530, Mapsource

I purchased my Nuvi 360 in

I purchased my Nuvi 360 in April. The Garmin website wanted $70 for the update. I call and inquired why I had to pay for an update when I purchased the unit so recently. I was told he could reduce it to half price! So I will be receiving my update disc in a few weeks for $35 + $6 s/h.
I believe that is fair for both parties... and I will purchase another 360 for the wife. A company that can be reasoned with is rare these days.

--
My Toys: MacBook Pro Unibody, Nuvi 2589

City Navigator 2008 NT

Good Afternoon!
I have noted some discussion regarding the new update and if it is free or not. I spoke with tech support this morning and because my nuvi was purchased in the last 90 days, three weeks in my case, they are sending me the disk as a free update. I was told the City Navigator 2008 NT for the Nuvi just became available this morning. R

I talked with Garmin tech

I talked with Garmin tech support, this morning and was told the same thing as richardlowe, in August, they will be sending me a free 2008 NT update. (I purchased my 2720 about 45 days ago). If I want it now, I will have to pay the $70.00 for it but if I wait until first of August, it will be gratis.

Same deal for me - Half Price

I purchased my 660 on June 8. I called Garmin this afternoon to 'chat' about the map upgrade, and after much back and forth, they offered me for half price. I don't think this is completely unreasonable - but it does frost me that there is no apparent consistency to what they are doing. Some folks get a firm NO, some get the update for free, and now some of us get it for half price? Sounds like they need to circle their wagons and figure out exactly what the heck they are doing!

"USELESS" POI files

The POI files are not complete because the companies that are listed have chosen to be left out. NAVTEQ is the mapping company, and they charge for the listings. If the company doesn't pay, they don't get listed. It's kind of like hte yellow pages.

Also, when NAVTEQ sends the request for info, if the company throws it away, or fills it out wrong, it doesn't get in, or the address will take you to the wrong place. This is NOT Garmin's fault, but rather the company listed.

I'd like to see a complete POI data base, but I guess that is why we are all here, to get the POI files we want, and to make sure they are complete.

Mapping update

I think the reason for the differences in the way people are being treated is how you approach. I've found that when I call and am friendly and listen, I get more.

I talked to a rep and was told that they take upwards of 100 calls a day, and that many are rude and abusive. When you get a call like that, it's hard for them to be nice and consider giving something for nothing.

The cost of paper maps is high, and I think $69 for a ditized map of the ENTIRE NORTH AMERICA is dirt cheap. I also wouldn't want to get yelled at 100 times a day from people DEMANDING something for nothing. I've always reasoned with them, took no for an answer, thanked them and called back.

The old "more flies with honey..." seems to work!

Good news for me too!

I just got off the phone with Garmin T.S., and "Ryan" told me that if I email him my proof of purchase and serial number, he will send me an update at no charge. He did not say anything about waiting until August, so I will have to wait and see. I'll update the forum when I actually get it.
I purchased my Zumo on 6/26 and my C530 on 7/9.

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Zumo 450, C530, Quest, Quest, GPS III+

Useless POIs, expected but why can't we turn them off?

I understand all the reasons why the built-in POIs are so flawed. Like somebody already pointed out, that's why we are all here. But why the heck can't we turn them off and depend completely on our own? Also, I'd be alot more forgiving of the POIs if the maps were not so full of bugs. Hoping NT 2008 will finally show the road I have travelled every day for the past 2 years. GPS always thinks I am off-roading.

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Zumo 450, C530, Quest, Quest, GPS III+

It's in the mail (almost)

I just got off the phone with Garmin Tech Support. My free 2008 NT DVD will be in the mail as soon as they start shipping. My POI Factory membership dues have already paid for themselves! wink

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><> Glenn <>< Garmin nüvi 2598

Don't use them

redbarber wrote:

I understand all the reasons why the built-in POIs are so flawed. Like somebody already pointed out, that's why we are all here. But why the heck can't we turn them off and depend completely on our own? Also, I'd be alot more forgiving of the POIs if the maps were not so full of bugs. Hoping NT 2008 will finally show the road I have travelled every day for the past 2 years. GPS always thinks I am off-roading.

While you can't physically turn them off, but not using the search, you are effectively turning them off. If you want, you can search only in the Custom POIs. Also, if you don't want them on the map, you can set for less detail and zoom out a bit. I use the 3d map and hardly see poi locations.
As far as the roadmap problem, have you reported the problem to Navteq? While they may not react, it is advantageous to be proactive.

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Garmin StreetPilot c530, Mapsource

Just a clarification

I can sure understand it would be no fun being bombarded by rudeness all day. I was very polite when I called - I just politely explained that I bought the 660 5 weeks ago, and noticed the upgrade online last night, and had a tough time getting my mind around paying $70 to update the maps already. She explained that was their new policy. I told her it didn't seem like particularly solid customer service, and that I'd always heard that was where they excelled. She told me they'd had problems with people delaying their registrations by two and three years so they could get a free update down the road. I mentioned that in addition to the Nuvi, I bought an eTrex Vista Cx two weeks ago, and the Topo 2008 maps for the eTrex, so had contributed almost $900 of my hard-earned cash to Garmin in the past several weeks. I felt another $70 was a bit much. She checked the registration(s) on my account, and offered me the half-price deal. She didn't sound frustrated, and I was by no means abusive, though I did plead my case. I did purchase the upgrade at $34.99, and look forward to it arriving!

Maps

The Garmin rep requested a copy of my recent purchase receipt, and the registration information (serial #).

Map updates approx mid-to-late August mailing for NT version.

map updates

I bought a 65o, and was surprised that roads that have been in place foer 15 years, are not there, how can I tell the date of the map on my 650

Another option for some

Another option for some people: Provantage.com offering : Garmin GPS
MapSource City Navigator North America NT Map Update 2008
Manufacturer Part# 010-10989-00
Not Returnable GRMM01N

Special Order $53.64

City Navigator North America NT update availabl

This worked perfectly. I got home from work, read this thread and called Garmin. I purchased my Nuvi 350 on 6/26/2007 and requested the map update. He said no problem. I read my serial number to him and emailed him a copy of my invoice. He said the update would go out in the next couple of days. I am very happy with the customer support.

The map problem is Garmins. Navteq has the road correctly.

The road I use as my test point when checking a new map version is a 7 mile extension of a 4 lane divided parkway. It has been completed for 2-3 years, and every version of Garmin maps I have received to this point fails to include this major parkway. I checked the current map at Navteq, and the road is there. If 2008 is still missing "my" road, then I'll know that Garmin is still not current.
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Zumo 450, C530, Quest, Quest, GPS III+

--
Zumo 450, C530, Quest, Quest, GPS III+

do u get confirmation email?

bought nuvi 350 3 wks ago. called in this mornign and was told that map wasn't being shipped out yet..but that i'd get free update. they said i'd have to call back another time to get it. did anyone get a confirmation email after the phone conversation indicating that their dvd has been shipped?

Let us know if it is finally on v2008

redbarber wrote:

The road I use as my test point when checking a new map version is a 7 mile extension of a 4 lane divided parkway. It has been completed for 2-3 years, and every version of Garmin maps I have received to this point fails to include this major parkway. I checked the current map at Navteq, and the road is there. If 2008 is still missing "my" road, then I'll know that Garmin is still not current.
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Zumo 450, C530, Quest, Quest, GPS III+

One question I have is how much of a delay there is from the time Garmin obtains the maps from Navteq and they finally get them "published". It appears that the maps are from April (per website). It still must take some time to integrate the maps, qc, and then make them available.

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Garmin StreetPilot c530, Mapsource

Nuvi going back...

It is the luck of the draw, and the way you approach them. If you DEMAND a free update, or feel you are ENTITLED to a free update, you probably killed it.

These folks talk to so many people, and when you start demanding, they close down. It is a difficult job to be pleasant as people scream and yell, and I think Garmin does a great job of support. I just talked to one tech who said he takes 100 calls a day, and thanked me for being polite. I was told that when someone calls in yelling and being rude, it ruins the next ten calls, trying to get polite to people again.

I've said it before, and I'll say it again...you catch more flies with honey, blah blah blah. When you scream at a rep, they ain't going to help. You also screw up the next callers.

Used a pdf copy of my invoice for free update

I followed the advice of the discussion and asked politely if I was eligible. I was told I just needed to fax or e-mail the invoice. I purchased the nuvi 650 from Amazon the end of June. On Amazon you can get a page displaying your invoice. I saved the web page as a pdf to e-mail to Garmin. Much cleaner and faster than faxing, plus I know it got to right rep. He sent an e-mail that I just had to reply to with the invoice pdf file attached.

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Brent - DriveLuxe 51 LMT-S

Huatedawg Ranting

Who screamed? Who yelled? Who demanded? Blah, blah, blah. You sure jump to a lot of conclusions.....

City Navigator North America NT Update

I ordered City Navigator North America 2008 NT Update approximately 2 weeks ago. I called yesterday and checked on the status of the order. I was advised that Best Buy should have that version on the shelf and will be sold exclusively for a period of 2 weeks beginning on August 2, 2007. The orders placed with Garmin will be shipped on August 16, 2007. I was advised to purchase the update at Best Buy and then cancel the order with Garmin if I needed it now.

the database is incomplete

the database is incomplete because the companies not listed CHOOSE not to advertise with navteq, or mainly the parent company for the poi's D and B. If they choose not to advertise then you will not see them on any product that Navteq surveys- mapquest, garmin, etc.

Inconsistencies with Garmin customer support

Well...I ordered my free upgrade on 07/17 and got it in the mail 07/19. Not quite sure why yours is on a two week delay but I'd perhaps call back and try talking to a different rep?

???????

I,am totally brain dead trying to figure out what the hell is what? I bought my Garmin 7200 last sept 2006. I am not looking for a free upgrade for nothing. My problem is I don,t know what the hell I,am looking for. On my GPS map info It says

City Navigator North America NT V8
[1] City Navigator North America NT V8 ALL
Now what is the upgrade? is it North America NT 2008
or is it North America NT v9 or is it North America NT v2009. I tried to call garmin twice and both waiting time was just to long.( Hey Motorcycle Momma your pretty sharp with all this stuff what do you say? Also do you download from this cd to the GPS or do you use it as a SD Card? Scooter2

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Richie

The New version...

Is North America NT 2008.

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*Keith* MacBook Pro *wifi iPad(2012) w/BadElf GPS & iPhone6 + Navigon*

Is the new update too large for the C330?

Hi,
I just joined recently and enjoy the info on your site. I just talked to a Garmin rep today about getting a free update ( I purchased the c330 on 7/4). He said it wasn't for the c330, then explained the files are too big for mine to handle both Canada & the US and that I'd have to decide which I wanted. Although I have no plans to go to Canada, I hate to give up a whole country to get an update that may not even be that different. Has anyone else heard this? Is this guy just giving me a story? I think I'll call again in a week or two, just to see if I get the same information. Any info from the members would be appreciated.

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Don't let people know you're having fun...they'll try to stop it! Nuvi 3490lmt,Nuvi 880, GPSV, Etrex Venture HC, Nuvi 750

Hi kcgpsfan, the info the

Hi kcgpsfan,

the info the Garmin rep gave you is accurate. The C330 has limited memory so when you are updating it gives you two options, lower 48 states or canada, puerto rico and some northern states. If you don't plan on traveling to canada just select the lower 48 states. Also, you should be eligible for the free upgrade given the date you bought the unit on. Good luck!

Thanks

Thanks kch50428 now at least I know what to look for.

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Richie

I love saving money

gerrydrake wrote:

Another option for some people: Provantage.com offering : Garmin GPS
MapSource City Navigator North America NT Map Update 2008
Manufacturer Part# 010-10989-00
Not Returnable GRMM01N

Special Order $53.64

Thanks for the heads up about Provantage. The cost through Garmin (with shipping) would have been $75.99, the total cost through Provantage was $58.59. A savings of $17.40. By the way, I looked up Provantage's seller rating and it was very good.

I can tell you that a local

I can tell you that a local Walmart which opened about 2 years ago is on the new map update but was not on the previous version. However another local Walmart which opened about 6 months ago is not on the new maps.
Another thing which might be important is a poster on another board stated that his entire subdivision consisting of several hundred homes and about a dozen streets is on the new maps but not the old. I do not know exactly how long his subdivision has been in existence.

2 - 3 weeks

I called Garmin Tech support to check on the status of my order. I was told it would be another 2 - 3 weeks before it is shipped. The rep said she would suggest I purchase it at Best Buy if I wasn't getting the update free of charge.

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><> Glenn <>< Garmin nüvi 2598

updates

I was lucky, I received the latest updates with mine

Thanks for your comment. If

Thanks for your comment. If I can get the update free, I would at least have it, and decide later rather to install just the US.

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Don't let people know you're having fun...they'll try to stop it! Nuvi 3490lmt,Nuvi 880, GPSV, Etrex Venture HC, Nuvi 750

Shipped Today

The order shipped today! I was expecting a 2-3 week wait at least.

Getting it for free

After a couple of unhelpful email exchanges with Garmin tech support I received this response:

I would recommend calling into our automotive department to receive a free update. Our number is 800-800-1020 and we are open Mon-Fri 8am-7pm CST.

The guy in automotive was enthusiastic and helpful. Offered the update for free. Will have to fax a copy of my purchase receipt. My 680 is about three months old.

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Raven STL

Part # difference

Right after I ordered this from Provantage, I noticed that the manufacturer part number listed (010-10989-00) does not match the part number on Garmin's site (010-10989-50).

I've already ordered it, and there are no returns, so I hope it is a typo on thier part.

Can anyone who has received it confirm that the 2008 Update from Provantage is the same as what is available directly from Garmin?

Thanks.

Not sure

Tony F wrote:

Right after I ordered this from Provantage, I noticed that the manufacturer part number listed (010-10989-00) does not match the part number on Garmin's site (010-10989-50).

I've already ordered it, and there are no returns, so I hope it is a typo on thier part.

Can anyone who has received it confirm that the 2008 Update from Provantage is the same as what is available directly from Garmin?

Thanks.

Not sure, but I received notice from Provantage that my copy was just released. Should know in a few days.

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Garmin StreetPilot c530, Mapsource
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