What happens when Government workers have "Ho-Hum" attitude

Unbelievable....Wow!

why do they have to charge first, and then rebate? if the system knows to rebate why charge first?

This is really stupid.
But wait, they are not going to fix the stupidity and just continue?
It's the users fault?
Take the whole darn bunch out and fire them on the spot.
Ops, probably union workers and protected. And of course politicians are always blameless.

Here in VA, EZ Pass has an "Auto Replenish" feature. If the balance gets below $10, it automatically charges your credit card $35. Maybe NY doesn't do that or the family opted not to.

VA EZ Pass also has a backup credit card to charge to, in case something goes wrong. Nice feature to have, as my Sam's Club Mastercard has been replaced twice in the last 2 years due to "suspicious activity". I know it got "skimmed" when we were in Indiana at a gas station the first time. Probably the same thing the second time. I use the Sam's card every time I get gas, since they rebate 5% when you use it for fuel.

If the balance was lower than the rebated toll, charge full rate instead of the lower rate to rebate?

I don't know how Sam's does it, but Costco has an attendant outside all of the time checking pumps and talking to customers. They also have seals on all of their card readers. Don't know that Costco has ever had a skimmer put on any of their pumps. Costco is the only place that I use my Costco Visa. When I buy gas elsewhere, I will try to use a branded card; i.e.; Shell, Marathon, BP, etc. This has a tendency to cut down on skimmers.

I don't exclusively buy gas at Sam's as the 5% discount/rebate applies to ALL gas purchases except at Costco, BJ's and a few others. The pumps at Sam's would be hard to install a skimmer in. I noticed that the Sam's in Richmond now has seals on the access doors to the pump and has also been switched over to a Chip Reader. WAWA is also starting to seal their pumps as well.

Sam's also has an attendant at the pumps, but not when its closed and probably the same as Costco. It's a "Fire Law" in most (if not all) states. This ensures that someone is always there to hit the emergency switch if needed, such as an equipment failure or an accident such as someone plowing into a pump.

The first time it was skimmed was at a Thorntons in Indiana. 2nd time I don't know. But the best way to find most skimmers (nowadays) is to check your cellphone's Bluetooth connections at the pump(s). If you see a bluetooth device with a string of numbers as the ID - BEWARE.

Using a "Gas Brand" card will not stop a Skimmer though. It just limits the counterfeit card to be used at Gas Stations only.

New York has the same deal. You need a credit/debit card linked to your account, and when it gets below $10, they charge an additional $25 to your card.

Don't even know what EZ Pass is, lol

Florida uses "SunPass" I have auto replenish that takes it out of my Master Card. For two weeks, every time I went through a toll on the Sun Coast pkwy. it would tell me low balance. I called them up and asked why.
They said the credit card co, denied the payment. I then called the credit card co. and they said the request was never put in and that they always paid it.
Called Sun Pass again and told them what Master Card said,
They asked me who do I believe. Guess who I believed?

They raise the replenish amount accordingly. Back when tolls were reasonable, $25 was the norm. My replenish rate is $75 and I only pass through tolls maybe once a month. I don't want to know what it is for the regular commuters out there.