Garmin Drive 60 Connects to Computer as a Portable Device

 

I have a Garmin Drive 60 on a Windows 7 pro computer. It connects to the computer as a portable device (shows up in Device Manager)and not as a drive. Therefore Garmin Express, POI Loader, etc, will not recognize it. It does this on both my Windows 7 computers. This happened since the last map update. Before that it connected to both computers as a drive. However it will connect to my wife's Windows 10 computer as a drive. Has Windows 7 changed anything? This is starting to drive me nuts, yes I realize that is not very far for me. I cannot get it to show up in Disk Management, only Device Manager as a "portable device" Any help would be greatly appreciated.
Thanks
Jerry

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Garmin Nuvi 765T, Garmin Drive 60LM

Well ...

Nothing has changed with Win7 as far as I know but it really shouldn't make any difference to Express whether it shows as a MTP or mass storage drive, or is something else happening?

Incidentally if you want to check what your device is set to (though as it connects as a drive in Win10 I suspect it's in MTP mode, which is the default) try the following:

1. Start device by itself and go to Volume Screen.
2. Press the upper right hand corner of screen for 10 seconds.
3. The Developers Screen will pop up
(may see Configuration and Settings, if so select it)
4. Scroll down to MTP SETTINGS
5. Select which you prefer.
6. Shut down the device and connect to PC
7. It should now connect in whichever mode you've selected.

As an alternative to step 1 and 2 above, you can bring up the "trip information" screen by tapping the speed icon, then press and hold the speedometer for about 10 seconds to access the developer screen. Now go from step 3.

--
Where there's a will ... there's a way ... DriveSmart50LMT-D, Nuvi 2508LMT-D, 1490LMT, 1310, Montana 650T, Etrex 20

Jery wrote: I have a Garmin

Jery wrote:

I have a Garmin Drive 60 on a Windows 7 pro computer. It connects to the computer as a portable device (shows up in Device Manager)and not as a drive. Therefore Garmin Express, POI Loader, etc, will not recognize it. It does this on both my Windows 7 computers. This happened since the last map update. Before that it connected to both computers as a drive. However it will connect to my wife's Windows 10 computer as a drive. Has Windows 7 changed anything? This is starting to drive me nuts, yes I realize that is not very far for me. I cannot get it to show up in Disk Management, only Device Manager as a "portable device" Any help would be greatly appreciated.
Thanks
Jerry

Some steps you may try to detect the drive. http://www.poi-factory.com/node/40814

--
Charlie. Nuvi 265 WT and Nuvi 2597 LMT. Android Garmin Viago and Here Maps.

Changing to Mass Storage

from MTP gets it discovered as a drive, but Windows wants to format it, says it is a Raw drive.
Jerry

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Garmin Nuvi 765T, Garmin Drive 60LM

Mass storage

Jery wrote:

from MTP gets it discovered as a drive, but Windows wants to format it, says it is a Raw drive.
Jerry

Glad you have it worked out Don't format your device drive. You will lose everything.If you want to check your mass storage device for errors see https://support.garmin.com/faqSearch/en-US/faq/content/5ueic...

--
Charlie. Nuvi 265 WT and Nuvi 2597 LMT. Android Garmin Viago and Here Maps.

helpful windows

Jery wrote:

Changing to Mass Storage from MTP gets it discovered as a drive, but Windows wants to format it, says it is a Raw drive.
Jerry

See how helpful Windows is, prompting you to format the GPS!
I don't want to be in on the thread to restore all your files!

dobs108 shock

Still....

tryung to get Windows to read and Garmin Express to recognize the Garmin Drive 60. All windows wants to do is format it. I can assign a new drive letter for it but, that's all. So I am still at square one. I don't think it is corrupted as it works fine on the Windows 19 computer.

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Garmin Nuvi 765T, Garmin Drive 60LM

have garmin express redetect the gPS

Disconnect the GPS from the computer. Start Garmin Express. If there is an icon for the Drive 60, right-click it and click "Remove from Express."

Reboot the computer and reboot the GPS, not just sleep. Connect the GPS to the computer with the Garmin USB cable. Start Garmin Express. Click the + icon, "Add a Device," and Garmin Express will try to detect the Drive 60. Allow it to do this for several minutes, as long as it takes.

dobs108 smile

Disable autoplay

Disable AutoPlay for the Drive 60 so Windows will take no action (such as suggesting a format) when the GPS is connected to the computer:

For Windows 10, connect the GPS and:
https://www.howtogeek.com/236241/how-to-enable-disable-and-c...

For Windows 7, connect the GPS. Click Control Panel / Hardware and Sound / AutoPlay, or Control Panel / AutoPlay, depending on your settings. Using the AutoPlay screen that pops up is intuitive to disable AutoPlay.

I have disabled AutoPlay entirely, because Windows almost always takes a different action than I want to take.

dobs108 smile

Still....

no luck reboot, reboot garmin, disable autoplay.
windows doesn't want to do anything with the garmin as a raw drive. Need a way to get Windows to believe it is a fat32 or a NTSF drive is what I am thinking. But why did windows 7 recognize the MTP mode before? Maybe it needs to go back to Garmin?
Thank you guys for all your help.
Jerry

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Garmin Nuvi 765T, Garmin Drive 60LM

Garmin support

Here is a troubleshooting page from Garmin Support:

https://support.garmin.com/faqSearch/en-US/faq/content/l0p9W...

A couple of interesting points from the link:

Make sure the GPS is fully charged!

Remove any mounts attached to the GPS! Connect the USB cable direct to the GPS!

dobs108 smile

USB ports and...

On the Windows 7 computer make sure the USB port is really in operation.

Is this a PC or a laptop?

Try a different USB port. The best one may be on the rear of a PC direct to the motherboard.

Disconnect all other USB devices.

Use a USB2 port instead of a USB3 port.

Make sure you are not connecting to a "power only" USB port.

Try a different USB cable.

Check the firewall, antivirus, or security software or turn it off temporarily. It may be trying to protect against a thumb drive connecting with a malicious .exe file.

Check "Device Manager" in Control Panel for yellow exclamation points on any devices. This indicates computer configuration problems.

Tried all that

The Garmin Express works fine on windows 10 in MTP mode. Windows 7 recognizes the drive as a portable device in MTP. Garmin Express will not find it as a portable device. In mass storage mode windows 7 recognizes the Garmin as a drive, but, it will not read or access it because it says it is a raw drive. Windows 7 says "The volume does not contain a recognized file system." l will try to contact Garmin.
Thanks for all the help
Jerry

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Garmin Nuvi 765T, Garmin Drive 60LM

Good idea.

It is a good idea to contact Garmin support. If possible call them instead of email contact as you will get better service. Their email responses tend to be "cookie cutter" types of answers.

That said, to me your problem sounds more like a computer problem than a Garmin problem.

--
Alan - Android Auto, Nuvi 3597LMTHD, Oregon 550T, Nuvi 855, Nuvi 755T, Lowrance Endura Sierra

Great info.

dobs108 wrote:

Disconnect the GPS from the computer. Start Garmin Express. If there is an icon for the Drive 60, right-click it and click "Remove from Express."

Reboot the computer and reboot the GPS, not just sleep. Connect the GPS to the computer with the Garmin USB cable. Start Garmin Express. Click the + icon, "Add a Device," and Garmin Express will try to detect the Drive 60. Allow it to do this for several minutes, as long as it takes.

dobs108 smile

Thanks for the information - good to know.

--
Garmin Drive Smart 61 NA LMT-S

Yep ...

alandb wrote:

That said, to me your problem sounds more like a computer problem than a Garmin problem.

Certainly seems that way smile

--
Where there's a will ... there's a way ... DriveSmart50LMT-D, Nuvi 2508LMT-D, 1490LMT, 1310, Montana 650T, Etrex 20

I think both...

computer and Garmin problems. Emailed Garmin, waiting for an answer back, they are closed for the holiday. Went to use the Garmin today, no map only thing that was working was the speed.

--
Garmin Nuvi 765T, Garmin Drive 60LM

can you read the Garmin

can you read the Garmin folders and files in W10?
can you write a file to the Garmin in W10?
If so it is a computer issue on W7.
Delete and reinstall the driver in the device manager for W7.

If not:
Does the Garmin boot and run as it should for navigation?

If so, it sounds like a communication issue with the Garmin that may be solved with a firmware update.
I wanted to reinstall the firmware on my 1490, but, according to Garmin, it can't be REinstalled.

If not, the Garmin has more serious issues, again it could be firmware.

this is not good

Jery wrote:

...Went to use the Garmin today, no map only thing that was working was the speed.

If the map can't be seen this is not good. In the Garmin, look at settings/map. There should be three maps all checked. If unchecked, check them. Also try rebooting. Shut down, not sleep.

dobs108 smile

More

Cannot read the Garmin section of the GPS reinstall the maps, but still cannot read the Garmin files in Windows 10.The file system has problems

ruggb wrote:

can you read the Garmin folders and files in W10?
can you write a file to the Garmin in W10?
If so it is a computer issue on W7.
Delete and reinstall the driver in the device manager for W7.

If not:
Does the Garmin boot and run as it should for navigation?

If so, it sounds like a communication issue with the Garmin that may be solved with a firmware update.
I wanted to reinstall the firmware on my 1490, but, according to Garmin, it can't be REinstalled.

If not, the Garmin has more serious issues, again it could be firmware.

--
Garmin Nuvi 765T, Garmin Drive 60LM

what was the chain of events?

What was the chain of events that led to this, beginning with the last time the GPS operated properly?

It is possible Windows formatted the GPS.

It is possible that the map update did not complete. Run the map update again.

dobs108 rolleyes