hello i am trying to update my garmin 3490 and since i bought it a year ago with a free lifetime update supposly , so i bought it and downloaded garmin express and took me ages to download a fraction . ( nerve cracking ) more than 15 hours so last year i took it to the shop who i bought it from and did it for 16$ . nevermind now i am travelling to uk in june and still cant update . isearched the net and got your site so i downloaded mapupdater but i got this message that says you its not eligable for this update because a previous map version is not installed !!!! what shall i do ?
Welcome. I assume you're trying to update the map that is already (and was originally) on your GPS and not attempting to install a different continent as a map update. If so, my suggestion is to have your nuvi, computer and USB cable handy, then call Garmin's Customer Support and ask for help with your map update.
Regarding the slow download of Garmin Express, can you tell us the speed of your internet service? If as slow as it seems, performing a map update will be difficult.
hi craig yes am trying to update the same installed map and a new one .my internet speed is 3.7 mbps download and yes i have sent an email for garmin customer care . is there something else i can do ?
sorry i meant not a new one .
I don't know if you can call Customer Support toll free from Kuwait, but if so, that's what I'd do. There are things they can do on the phone, especially if your computer and GPS are connected and online when you call, and these are things they can not do through email support. Good luck.
thanks again unfortunately we cant use tool free from Kuwait . so i will wait for their answer .
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