No space?

 

i bought a refurb nuvi 2598 a few months ago. Updated it before starting to use it. Now that the latest map update has been released I thought I'd update that, plus install the red light camera files. I downloaded the latest Garmin Express, and after a bit of difficulty got it to see my 2598. Initiated the update, and it said it would first update the software, then require a restart before updating the maps. Despite trying several times, I keep getting a message that the software update failed. Just for the heck of it, I tried to add 3 vehicles from the optional updates. After a minute or 2 I got another error message, this time saying that the updates couldn't be installed because there is not enough space on the device. I didn't add anything when I initially set it up, I only have about a dozen saved locations, and I have an 8GB micro SD card installed. Any ideas what's going on?

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Until morale improves the beatings will continue

8GB

The nuvi 2598 is an 8GB device

http://www.poi-factory.com/node/34375

so there should definitely be no problem with space right now unless something odd is going on and unfortunately, there's a lot of issues that can give you limited storage space. The first two items below are obtained from your nuvi's Settings while the last two are obtained with your nuvi connected to a computer while in MS mode. Your statement that a software update failed is worrisome as well but it could easily also be cause by lack of storage on the nuvi, so gaining free space may allow the software update to succeed.

-Check the device's installed maps and tell us what maps are installed to your device.

-What voices are installed on your device?

-Make sure the device is in MS mode and is able to see the nuvi's .system folder, then connect it to a computer and tell us how much free space is available when the computer sees the nuvi as an external drive:

http://www.poi-factory.com/node/41416

http://www.poi-factory.com/garmin/problemsolver#system-folde...

I believe that with the nuvi connected to your computer, Garmin Express will also tell you how much free space is available in the device.

-While in MS mode, check to see if you're among those with ASR folder files that should have been deleted with a past map update but weren't:

http://www.poi-factory.com/node/44348

http://www.poi-factory.com/node/44329

These leftover unneeded ASR folder files can take up enormous amounts of space. Tell us how many .srx and how many .asr files you see in the ASR folder.

Come back once you've got answers to the above and we'll offer suggestions on what you can probably do to free up space. If you truly have almost no storage left (and vehicles only take up 1-3 MB of space so if you're told there's no room for another vehicle, you are really really short on storage), I'd first look for extra maps or leftover unneeded ASR folder files because those are items that can really result in enormous files taking up some of your available space. Before tinkering with files, make a full backup of your nuvi.

Deleted

Deleted

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Charlie. Nuvi 265 WT and Nuvi 2597 LMT. Android Here WeGo - Offline Maps & GPS.

Info

Thanks for your help. Here's the info you requested.

Map- CN NORTH AMERICA NT 2015.30 ALL

Voice Languages-
American English- Jack
Michelle
Samantha
Espanol Americas- Ana
Francais Canadien
Portugues Brasileiro- Beatriz
Pedro
Plus 6 Chinese/Japanese/Korean (?)

I have a System/ASR folder. It has the following files:
.srx
.asr (x4)
.sum (x5)
.srd (x13)
.sum (x3)

Space is shown as 1.80GB free of 7.08GB

Let me know if I didn't do this right or if you need anything else. I appreciate the help.

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Until morale improves the beatings will continue

Hmm

muskiemyke wrote:

Thanks for your help. Here's the info you requested.

Map- CN NORTH AMERICA NT 2015.30 ALL

Voice Languages-
American English- Jack
Michelle
Samantha
Espanol Americas- Ana
Francais Canadien
Portugues Brasileiro- Beatriz
Pedro
Plus 6 Chinese/Japanese/Korean (?)

I have a System/ASR folder. It has the following files:
.srx
.asr (x4)
.sum (x5)
.srd (x13)
.sum (x3)

Space is shown as 1.80GB free of 7.08GB

Let me know if I didn't do this right or if you need anything else. I appreciate the help.

Your GPS seems pretty normal. You could delete the foreign language files for languages you don't speak to free up some extra space after doing a backup of the entire nuvi.

But with 1.8GB of free space, you shouldn't be having any problems due to lack of space. Many of us have added the additional English language voices and have much less free space than you do right now.

Since Garmin Express didn't succeed in installing the software update, you may want to try using WebUpdater instead and see how it does:

http://www8.garmin.com/products/webupdater/howtoinstall.jsp

Beyond that if WebUpdater doesn't work either, I'd make sure I had the latest version of Garmin Express on my computer, connect the GPS, then retry to update the software (which you stated had failed) and after a successful software update, then update to the latest map. If these all work, try adding the vehicles again and see how that works. I suppose it could be that the failed software update has got your system confused and that's why I'd try to get the software update taken care of first.

Be sure to have a fully charged nuvi before starting any updates.

Since your nuvi is just a few months old, you should still have the 12-month Garmin warranty, so there's always the option of calling them for an exchange in the event your updates continue to fail. It's also possible that if you have your nuvi connected to your computer when you call Garmin that they can remotely check for problems and possibly repair it during your call.

Does anyone else have a thought?

He bought it as a ferurb

I'm not good at giving these directions so someone else chime in.
A thought is another map that's not showing up such.

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Nuvi 2460LMT.

software update failed

muskiemyke, I think Garmin Express should be given another chance. The software update has failed to install. The same thing happened to me. Garmin Express was able to overcome the failure and do it again successfully. This involves when to disconnect the nuvi from the PC, and rebooting the nuvi. If this is done incorrectly, that is the source of the problem.

When starting the software update in Garmin Express, print out the step-by-step instructions displayed on the PC screen. To reboot the nuvi, it must not go into sleep mode, but actually turned off. To do that, hold the power key for five seconds until the prompt appears on the nuvi screen, and then select Off. If the power key is held for less than five seconds, it goes into sleep mode, which is not good enough.

When I did the software update the first time, it appeared the nuvi had gone off and then on again by itself. I thought that was the reboot. The second time, I actually did the reboot as I described above. It worked!

dobs108 smile

Lack of Instruction

Part of the problem with G.E. is the lack of unit specific instructions. With all my newer Nuvi’s, the reboot is automatic after a firmware update without having to turn the unit off manually or disconnect / reconnect it. The trick is to wait, sometimes as much as 2 minutes, for the process to complete. With older units, manual intervention is sometimes required. This seems to vary with each version of G.E. which only adds to the confusion.

G.E. knows which GPSr is connected. IMO, unit specific instructions should be provided.

Thanks for the advice

I appreciate all the detailed replies! I was out of town today and won't be back until late Sunday so I haven't had a chance to try installing, but will report back after I do.

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Until morale improves the beatings will continue

Close but no cigar

Tried updating again with only slightly better results. The software updated with no problem. I thought I was in for an easy time when I started updating the maps. GE tells me there are new maps available, says it will take around 2 hours to update. Starts downloading, runs for about 10 minutes then fails. Tried several times. Tried using a different user profile. Tried safe mode. Fails every time. Tried webupdater, that says I'm up to date. Was getting really frustrated by this point, so decided to do something less aggravating and started working on my taxes. Yes, that's how bad it was. I see there's a new version of GE that's been released, so I'll let my nerves cool for a couple days and give it another try.

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Until morale improves the beatings will continue

Previously Suggested Items to Double Check

Make sure the 2598's battery is fully charged.

Use a powered USB port on your computer, not a USB hub!

Try using a different USB cable.

GMU vs WU

muskiemyke wrote:

Close but no cigar

Tried updating again with only slightly better results. The software updated with no problem. I thought I was in for an easy time when I started updating the maps. GE tells me there are new maps available, says it will take around 2 hours to update. Starts downloading, runs for about 10 minutes then fails. Tried several times. Tried using a different user profile. Tried safe mode. Fails every time. Tried webupdater, that says I'm up to date. Was getting really frustrated by this point, so decided to do something less aggravating and started working on my taxes. Yes, that's how bad it was. I see there's a new version of GE that's been released, so I'll let my nerves cool for a couple days and give it another try.

Since Garmin Express is giving you fits on a map update, you could try using GarminMapUpdater:

http://www.poi-factory.com/node/39873

WebUpdater will update software but does not update maps, so your "you are up to date" message from WebUpdater is correct.

Well, several more attempts

Well, several more attempts with the latest version of GE again failed, so I tried GarminMapUpdater. It starts out promising, with the remaining time smoothly decreasing. Then the times start going back up, then GMU shuts down. Tried 3-4 times and got the same result each time. I guess I'll dig out my old computer and try from there.

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Until morale improves the beatings will continue

at this point

muskiemyke wrote:

Well, several more attempts with the latest version of GE again failed, so I tried GarminMapUpdater. It starts out promising, with the remaining time smoothly decreasing. Then the times start going back up, then GMU shuts down. Tried 3-4 times and got the same result each time. I guess I'll dig out my old computer and try from there.

I would call Garmin Tech Support and try to work with them on the issue.

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Illiterate? Write for free help.

Tell us about your ISP

muskiemyke wrote:

Well, several more attempts with the latest version of GE again failed, so I tried GarminMapUpdater. It starts out promising, with the remaining time smoothly decreasing. Then the times start going back up, then GMU shuts down. Tried 3-4 times and got the same result each time. I guess I'll dig out my old computer and try from there.

What type of internet service do you have? How reliable and how fast?

Is there a chance that someone in your home is trying to stream a HD movie while you're trying to update the map?

Trying another computer is a good idea and you should test that theory, but another test may be to trying a different route to the internet: wifi from a library, Starbucks, McDonald's...?

I have very fast, reliable

I have very fast, reliable internet and I'm the only one home. I do have to run to the library tomorrow so that's a possibility. If all else fails I'll call Tech Support.
Thanks, all!

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Until morale improves the beatings will continue

Darn

muskiemyke wrote:

I have very fast, reliable internet and I'm the only one home.

Darn, I was hoping you'd say you were using some marginal cellular data plan and that movie streaming was a pain due to more and more buffering as the movie proceeds.

Are You installing to both?

muskiemyke wrote:

Well, several more attempts with the latest version of GE again failed, so I tried GarminMapUpdater. It starts out promising, with the remaining time smoothly decreasing. Then the times start going back up, then GMU shuts down. Tried 3-4 times and got the same result each time. I guess I'll dig out my old computer and try from there.

Are you installing to both the PC and the 2598?

Map updates always seemed to work better for me if I installed them to both. If I remember correctly, GE installs to the PC first and then installs the new map file to the Garmin using the file on the PC.

Don't know if you need to install Basecamp to the PC for GE to install the map on the PC.

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Metricman Nuvi 660, GTM-20 Traffic Receiver Nuvi 3597 GTM-60 Traffic Receiver Williamsburg, VA

2598

I just purchased the Refurbished 2598 and updated this weekend with the new firmware and maps using GE. Was quite impressed it went so smoothly. I had no problems except it was a little confusing with the firmware updates as there were more than one of them.

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rjenk

Gonna try again today or

Gonna try again today or tomorrow with a different Computer.

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Until morale improves the beatings will continue