Garmin exchange order

 

So I discovered a glitch in my 765t and went back and forth with garmin tech support about it. They finally decided to do an exchange order and have me send my unit in and then I would get a replacement. My question is since the nuvi 765t has been discontinued, would garmin send me back another 765t or would they send me what they consider to be a comparable unit? Has anybody ever done an exchange order with garmin? Any idea what the policy is for exchanging discontinued units?

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Garmin Nuvi 3490lmt, 765t with Lifetime maps and Clear Channel traffic

apple with apple

No my friend even if it is discontinued you will not get a new one and this is the sad part.even if they are discontinued they still have some refurbish one..In other word you send them your new gps you will get someone else problem .Yes it will be working but it may have dent and scratches..

Well Good lusk and hope for the best

That's fine I guess...

as long as I get a GPS that functions properly, but knowing Garmin's history, that's asking a lot. I guess we'll see what happens. I would have thought though that they would've kept some brand new 765ts for cases just like these, but refurbished wouldn't be too bad I guess.

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Garmin Nuvi 3490lmt, 765t with Lifetime maps and Clear Channel traffic

When Garmin sends out a

When Garmin sends out a refurbished unit it is normally indistinguishable from a new model. These are more thoroughly checked out than new models and the previous posted assumes it was return that may have been defective. The truth is refurbs enter the refurb program for a variety of reasons, one is it was returned as as defective in that case it's fixed and resold. Other reasons are product discontinuation or maybe something as innocent as a wife forcing a husband to return something because she was angry he spent some money. In short if you get a refurbished product don't stress about it, it's probably better than a new one out of the box.

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Nuvi 360, OS X Lion 10.7

You will...

get a bright shiny refurbished 765T as I did. The thing not only acts new but looks new. To me Garmin is a very reputable company. I had sent in one of mine to get a new battery, as it was a refurbished 765T that I had just (1 week) purchased. Without question the shipped the 765T out. It was damaged badly and they replaced that one too...nice company!

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"Backward, turn backward, oh time in your flight, make me a child again, just for tonight."

I've had 4 replacements for

I've had 4 replacements for 3760, and software turned out to be the problem with 3 of them, they didn't check just sent new ones. I proved on the last one that it was software, the next update fixed it.

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Today is a gift, that's why they call it the present...

Warranty?

If you had a one year warranty though you are now down to 30 days I believe. If they were to repair yours you would still have the remainder of the original warranty. This is the drawback to being sent a refurbed unit. Purchasing one I have no problem with. Alos if you have purchased maps you'll have to get those changed over also.

garmin exchange

jmkthird wrote:

You will get a bright shiny refurbished 765T as I did. The thing not only acts new but looks new. To me Garmin is a very reputable company. I had sent in one of mine to get a new battery, as it was a refurbished 765T that I had just (1 week) purchased. Without question the shipped the 765T out. It was damaged badly and they replaced that one too...nice company!

When you did your exchange of your 765t, was this when the nuvi 765t had been discontinued?

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Garmin Nuvi 3490lmt, 765t with Lifetime maps and Clear Channel traffic

rame1012 wrote: So I

rame1012 wrote:

So I discovered a glitch in my 765t and went back and forth with garmin tech support about it. They finally decided to do an exchange order and have me send my unit in and then I would get a replacement. My question is since the nuvi 765t has been discontinued, would garmin send me back another 765t or would they send me what they consider to be a comparable unit? Has anybody ever done an exchange order with garmin? Any idea what the policy is for exchanging discontinued units?

Out of curiousity......What was the glitch that you had in your 765t??

3760 Isssue

ShenanigansNZ wrote:

I've had 4 replacements for 3760, and software turned out to be the problem with 3 of them...

Out of curiosity, what was the problem with the 3760?

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Garmin nüvi 3597LMTHD, 3760 LMT, & 255LMT, - "Those who wish for fairness without first protecting freedom will end up with neither freedom nor fairness." - Milton Friedman

refub unit okay

I had to send my relatively new 765t back to Garmin b/c of calibration issues with my touchscreen. I got a refurbished unit and have not had any trouble since.

used is used

Driver 38 wrote:

..In other word you send them your new gps you will get someone else problem .Yes it will be working but it may have dent and scratches..

....

Don't forget that as soon as you take a new gpsr out of the box and turn it on, you then have a used unit. Same as when you drive a brand new car of the lot, you then have a used car.

The glitch

SilverRhino wrote:

Out of curiousity......What was the glitch that you had in your 765t??

The glitch I found on my 765t was a glitch that I had actually started a forum topic about on here 1 year ago now. It was a problem where the lane assist arrows would not show if my upcoming maneuver was more than 10 miles away from my previous maneuver. For example, let's say I was headed to an interstate intersection. If I got on the interstate at a point that was more than 10 miles away from the intersection, the lane arrows would not replace the turn indicator as I got closer unless I stopped the route and had the GPS recalculate the route about 2 or 3 miles from the intersection. It was a very odd problem that was seemingly unheard of and apparently very confusing to Garmin tech support as well. They finally just decided to give me an exchange order for my unit, even though I was passed my one year warranty. I should've reported the problem as soon as I discovered it though. Let's hope it was just my unit and not a problem with the firmware for all 765ts.

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Garmin Nuvi 3490lmt, 765t with Lifetime maps and Clear Channel traffic

v4.0 is the latest FW

For the 7x5's.

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nüvi 3790T | nüvi 775T | Those who make peaceful revolution impossible, will make violent revolution inevitable ~ JFK

Firmware version

I'm aware. I downloaded version 4.0 the first day it became available. My issue was not addressed in the update, leading me to believe that Garmin may actually be right and it may have just been my unit.

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Garmin Nuvi 3490lmt, 765t with Lifetime maps and Clear Channel traffic

new or used

I'm not sure about QC anymore. I've gotten a "new" Garmin out of the box with the fake map sticker on it, and noticed scratches on one side of the unit. Everything in the box seems to be neatly packed implying new (as the price I paid). With these things locking up etc., I suppose it really doesn't matter. It's as if it's implied that an extended warranty is something to consider, just that I'm of the camp, never pay for those things.

the glitch still exists

I just got my replacement 765t yesterday and the glitch still exists. I updated the maps and firmware as soon as I got it. I even threw on the "additional" updates that WebUpdater had for me. So then I tested the GPS after doing all that to find the glitch is still there. So now I'm forced to believe that this problem is concerning the firmware with the 765t, but of course Garmin won't ever want to admit that and work on releasing another firmware update for a product they don't even sell anymore, so I am at a complete loss. The only possibility I can think of that might be the source of the problem is one of those "additional" updates WebUpdater displayed. It could've been the traffic or text update or something, but I really have no idea. I should've tested the GPS before I put any of those additional updates on there, but I didn't think about that till after the fact. The cause of the problem could be anything and I'm not a payed Garmin employee that should have to waste my time testing and retesting everything to try and find what caused the glitch, so I guess I'm just gonna have to live with it.

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Garmin Nuvi 3490lmt, 765t with Lifetime maps and Clear Channel traffic

Warranty

Repairs have a 90 day warranty. If the unit sent in is still under its original warranty, then the new warranty is 90 days or to the end of the original one year warranty, depending upon which is longer.

http://www8.garmin.com/support/warranty.html

July 2010

Juggernaut wrote:

4.0 For the 7x5's.

Was released a year ago. I doubt there will be any further enhancements forthcoming.

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I support the right to keep and arm bears.

.

Yea, I know. They need to fix what they broke!

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nüvi 3790T | nüvi 775T | Those who make peaceful revolution impossible, will make violent revolution inevitable ~ JFK

Finally....

I finally got a Garmin employee to fully understand the problem. Here is the response I got in an email:

Thank you for the attachments. I was able to duplicate the problem that you were having with the lane assist icons not displaying properly. I
have passed this information along to my helpdesk. They will submit the information to our software engineers and a firmware update will need to
be released to correct the problem. As of this time I do not have a timeframe as to when the update will be available, but I thank you for the information and we will definitely be taking a look at the issue.

Please advise if you have any further questions in the mean time.

With Best Regards,

Steve Be.
Product Support Specialist
Garmin International

I'm fully aware that this update may take many months to be released (remember how long it took for software version 4.0 to come out for the 7X5 series?), but nonetheless, this is progress.

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Garmin Nuvi 3490lmt, 765t with Lifetime maps and Clear Channel traffic

Thanks for reporting

It is good that Garmin is aware and will be doing something to fix this.

Garmin is awesome

Garmin is awesome

Thanks for pressing forward!

Thanks for pressing forward!

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Harley BOOM GTS, Zumo 665, (2) Nuvi 765Ts, 1450LMT, 1350LM & others | 2019 Harley Ultra Limited Shrine - Peace Officer Dark Blue

I got a little update on my issue I reported....Not good news

I received an update about the lane assist glitch I reported from a Garmin help desk representative and this is what I was told:
"With regard to the you issue you reported about a month ago, this is actually something that I initially reported in October of last year. Essentially, what happens is that if you are on a route where any one leg of the route is longer than nine miles, the Lane Assist goes away from that leg through the rest of the route. (Here, we refer
to a "leg" as being any section of the route where no route instructions are provided, so like a straightaway or a length of road where you aren't asked to turn or "keep left" or anything similar.) This is also a issue unique to the 705 series.

Fortunately, this doesn't affect Junction View at all. The number of reported complaints about this issue only number two (including yours), believe it or not! Because of the lack of reports on this issue and the complexity of testing and correcting it, I've been informed that a fix will not be immediately forthcoming."

Sigh. All that work for basically nothing. And for the record, "not immediately forthcoming" in Garmin terms means basically your issue is not enough of a problem to warrant our software engineers spending their "valuable" time on releasing a firmware update for it because not enough people have reported the issue. Whatever Garmin.

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Garmin Nuvi 3490lmt, 765t with Lifetime maps and Clear Channel traffic

Well

rame1012 wrote:

I received an update about the lane assist glitch I reported from a Garmin help desk representative and this is what I was told:
"With regard to the you issue you reported about a month ago, this is actually something that I initially reported in October of last year. Essentially, what happens is that if you are on a route where any one leg of the route is longer than nine miles, the Lane Assist goes away from that leg through the rest of the route. (Here, we refer
to a "leg" as being any section of the route where no route instructions are provided, so like a straightaway or a length of road where you aren't asked to turn or "keep left" or anything similar.) This is also a issue unique to the 705 series.

Fortunately, this doesn't affect Junction View at all. The number of reported complaints about this issue only number two (including yours), believe it or not! Because of the lack of reports on this issue and the complexity of testing and correcting it, I've been informed that a fix will not be immediately forthcoming."

Sigh. All that work for basically nothing. And for the record, "not immediately forthcoming" in Garmin terms means basically your issue is not enough of a problem to warrant our software engineers spending their "valuable" time on releasing a firmware update for it because not enough people have reported the issue. Whatever Garmin.

At least they recognize your problem even tho they won't do anything about it....

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Always on the Road Knowing where I've Been

765t problem

Thats a drag about the problem. I have a 765t and consider it to be perfect for my needs. Garmin probably does not want people too satisfied with their units. No reason to upgrade.