Was good while it lasted... (USB Device not recognized)

 

I plugged my Nuvin into my recently built XP workstation, and I get "USB Device not recognized. One of the USB devices...blah-blah-blah...." No more drive access to the unit, no more POI loading, no more updates.... What the heck???

Anyone?

Whacked gstart, POIloader, Mapsource, USB drivers and reinstalled all that stuff to no avail.

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Striving to make the NYC Metro area project the best.
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Try another computer

The "recently built XP workstation" may have a flaw.

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*Keith* MacBook Pro *wifi iPad(2012) w/BadElf GPS & iPhone6 + Navigon*

Do other USB devices work?

like a flash drive?

Yeah, I know...

kch50428 wrote:

The "recently built XP workstation" may have a flaw.

Why I still run 2000 at home....

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Striving to make the NYC Metro area project the best.

Everything else

jgermann wrote:

like a flash drive?

...works fine

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Striving to make the NYC Metro area project the best.

USB & XP

No idea if this 'shoe' fits, but I had a heck of a time about a year ago when my usb on XP did a similar thing. I can't even begin to remember all the twists & turns but I had to update/reinstall drivers for the usb chips on my motherboard. Seems that some MB mfrs used chips that weren't 100% to XP's design specs, and I didn't know until one of the XP 'updates' broke it.

You can do a web search about XP, usb chip, motherboard and start to find some references. Was a royal pain, and mostly malfunctioned with my 765T for some reason, but some usb video stuff as well.

Maybe the easy fix is to 'roll back' one or more XP updates & retry first?

Also.. to this day my rear usb ports generally work ok, but my front ones (on another mb chip, I think) are horribly erratic.

N.B. -- I just remembered- first thing to check is auto-power down of your usb root hubs. Make sure it's UNchecked (no power down). Reboot if you change it.

(My Computer > Manage > Device Manager > USB Controllers > USB Root Hub(s) > Properties > Power Mgmt tab) !

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It's about the Line- If a line can be drawn between the powers granted and the rights retained, it would seem to be the same thing, whether the latter be secured by declaring that they shall not be abridged, or that the former shall not be extended.

Try this

Try to install usb driver for garmin devices from here

http://www8.garmin.com/support/agree.jsp?id=591

(scroll all the way down and accept license to download). It should resolve problem if this is driver problem (it seems like this driver is missing looking at message).
If this will not help try to connect to different usb port or connect to this port any other device (memory stick, card reader, usb hard drive) to check if it will work. If not there is something wrong with usb port or motherboard.

Check as well device manager and delete any entry that show as not working correctly (usually with question mark of something similar) than replug gps.

And try if your gps is being recognized when connected to any other computer. If other comp will show this same problem it is possible that something wrong happened to unit itself.

.

JD4x4 wrote:

Also.. to this day my rear usb ports generally work ok, but my front ones (on another mb chip, I think) are horribly erratic.

@camerabob: Have you tried your rear USB ports as JD4x4 suggested?

I have a USB key-shaped flash drive that was some swag from a Windows 7 event. When I got home and plugged it into one of the front USB ports on my HP Windows 7 system, it said (you guessed it) USB Device not recognized. Booting up XP on the same system had the same result rolleyes

That front USB port works with every other USB device I have.

The troublesome flash drive works in in any of the rear USB ports, as well as in a Macbook and every other PC (Dell, Toshiba) in the house.

EDIT: Microsoft swag, Microsoft OS. Go figure... evil

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Nüvi 2595LMT

Might be the USB port. The

Might be the USB port. The port on my keyboard will not recognize my Nuvi but when I plug it into the back (powered port) it works fine. It won't work connected to a USB Hub either.

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OK.....so where the heck am I?

Windows XP

My Windows XP installation is fully updated; this is important. You have to have Service Pack 3. I disagree with many forum participants who would roll back updates.

In Control Panel/Add or Remove Programs there is:

Windows Driver Package - Garmin (grmnusb) GARMIN Devices (06/03/2009) 2.3.0.0
publisher : Garmin

It seems as if the USB driver above was downloaded from Garmin. Perhaps it came with Poi Loader. It may have come from WebUpdater. I would start there.

Grzesja's link above looks good - this must be how to download grmnusb.

dobs108

been there, done that.

I have to get to another PC where I work on the Garmin to see if it's the PC or the unit itself. I have reinstalled the Garmin .inf file 3 times... No dice. I'll keep you posted. Good idea about the Windoze updates. Thanks for that one.

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Striving to make the NYC Metro area project the best.

.

I'll give you a buck for your old navigator and pay for shipping.

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Currently have: SP3, GPSMAP 276c, Nuvi 760T, Nuvi 3790LMT, Zumo 660T

...fat chance!

smile

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Striving to make the NYC Metro area project the best.

Garmin Tech Support

camerabob wrote:

I have to get to another PC where I work on the Garmin to see if it's the PC or the unit itself. I have reinstalled the Garmin .inf file 3 times... No dice. I'll keep you posted. Good idea about the Windoze updates. Thanks for that one.

I did a quick search of some of the blogs and found this:

"I had a similiar problem with my 301. After trying the usb port in the rear of the machine instead of the front and still failing, I emailed Garmin support and they sent me a link to a patch to take care of the problem."

Perhaps Garmin could solve your problem for you if it's only a patch. I'd confirm first though on another PC if 2 way Comms can take place.

Thanks for that

Why don't they (Garmin) just put the danged patch out there....

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Striving to make the NYC Metro area project the best.

Good Question

camerabob wrote:

Why don't they (Garmin) just put the danged patch out there....

Good question. It's like the 'hidden' bulletins that car manufacturers have to fix various problems. (not necessarily campaigns just minor stuff) Unless you go in and ask, you never find out.

usb ports

camerabob wrote:

I plugged my Nuvin into my recently built XP workstation, and I get "USB Device not recognized. One of the USB devices...blah-blah-blah...." No more drive access to the unit, no more POI loading, no more updates.... What the heck???

Anyone?

Whacked gstart, POIloader, Mapsource, USB drivers and reinstalled all that stuff to no avail.

are the ports you are trying to use on the front of the pc, if yes try the ones on the back (i/o) panel. I have a similar problem.

Different port

I had some trouble with a desktop. Two ports right next to each other one would work and the other was highly intermittent. I like the idea of trying the one on the back because these tend to get less activity and therefore might last a little longer.

USB DEVICE NOT RECOGNIZED

Camerabob, as suggested you should try different USB ports on your present system and on at least one other system. If you consistently get the message USB DEVICE NOT RECOGNIZED it is possible the device has been corrupted or damaged by a sharp voltage swing. This can occur if a USB device is removed from the port without first stopping it under 'Safely Remove Hardware' icon in the system tray.

Driver search

http://www.belarc.com/free_download.html
has a free program called Belarc Advisor.
It will scan your system and tell you the make and model of all the equipment on your computer. Then you can go to the various manufacturer's websites, and download drivers for your computer. That way you get good drivers.
Right click "mycomputer", "properties", "hardware", "device manager", left click"universal serial bus controllers", right click "USB root hub" and check the power tab and turn off power management. If the hub powers off it won't communicate.
And as others have mentioned try different ports. I wouldn't recommend using a hub as they sometimes don't have enough power.
My XP machine won't recognise a usb device if it is plugged in too early in the boot process. After fully booted it recognises fine, if not fully booted the device will get power (even in log in screen) but windoze won't see it.

USB Ports Fixed

JD4x4 wrote:

N.B. -- I just remembered- first thing to check is auto-power down of your usb root hubs. Make sure it's UNchecked (no power down). Reboot if you change it.

I have been fighting with my USB ports for months - uninstalling, reinstalling, and updating drivers with no success. Disabling auto-power down has finally solved the problem. Thanks JD4x4!

D**n thing worked fine just the day before

Now it's like a deer in headlights. Time for the almighty reset. sad Second PC that worked fine just the day before as well is looking to install drivers again... It ain't the PC. By the way, I never remove a device without removing it first from the system tray. (I work in Information Services)

One side benefit: I can now plug it into the PC and use it as a GPS...

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Striving to make the NYC Metro area project the best.

Camerabob, just a suggestion

Camerabob, just a suggestion but have you tried another cable?

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All the worlds indeed a stage and we are merely players. Rush

Nope....

d-moo70 wrote:

Camerabob, just a suggestion but have you tried another cable?

but I will!

Just did after removing the SD card (with all my POIs, freshly loaded) for good measure. That dog ain't barking either...

Rear USB ports: DOA...

Auto power down: Disabled.

sad

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Striving to make the NYC Metro area project the best.

oh well.

The hard reset didn't do squat either... Time to rap with Garmin.....

Hey! This post made Google!

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Striving to make the NYC Metro area project the best.

If this works, I'll laugh my a$$ off

Too simple to be sure. The work station at work here has to stay on, but mine at home....

http://www.pcadvisor.co.uk/forums/index.cfm?action=showthrea...

Ever hear of 'Boot Block'?

http://www.gpspassion.com/forumsen/topic.asp?TOPIC_ID=118662

FYI: Since the nuvi had the issue, I unplugged it and removed the battery for 45 minutes... No dice there.... Still trying though. No silicon brain is going to get the better of ME!

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Striving to make the NYC Metro area project the best.

Doesn't windows XP by now qualify as an antique?

camerabob wrote:

I plugged my Nuvin into my recently built XP workstation, and I get "USB Device not recognized.

Just means that there isn't a USB driver for the Nuvi that is compatible with XP installed in that computer. Doesn't mean the Nuvi or the computer is faulty just no driver installed. That's what happens with an antique and virtually no longer supported operating system installed.

No such problems with windows 7 just plug any Nuvi in and the driver is installed automatically.

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GM Built-in Navigation system - Samsung S6 Edge+ Smartphone with Garmin Viago, Google Maps & HERE Apps

XP may be old...

rjrsw wrote:
camerabob wrote:

I plugged my Nuvin into my recently built XP workstation, and I get "USB Device not recognized.

Just means that there isn't a USB driver for the Nuvi that is compatible with XP installed in that computer. Doesn't mean the Nuvi or the computer is faulty just no driver installed. That's what happens with an antique and virtually no longer supported operating system installed.

No such problems with windows 7 just plug any Nuvi in and the driver is installed automatically.

Too many vendors here at work don't support Win7. (We ain't goin' Vista!)

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Striving to make the NYC Metro area project the best.

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rjrsw wrote:

Just means that there isn't a USB driver for the Nuvi that is compatible with XP installed in that computer.

I have WinXP installed on various PC's both at work and home and I have zero issues with any nuvi device including the newest 3790T. OTOH, there is a write cache flushing issue when "safely removing" the 3790T from Win7 64-bit where some files are not actually written to the nuvi drive, despite using "safely remove". Now if it's an issue with Win7 or the nuvi, no one really knows right now (except for maybe Garmin). All I know it that the issue is NOT present with WinXP and IS present with Win7 64-bit using the 3790T.

Yes, WinXP may be old but it works...many businesses prefer it and won't install Win7 (or Vista).

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nuvi 760, nuvi 765T, nuvi 855, nuvi 3790LMT, nuvi 3490LMT - SoCal area

To roll-back or not to roll-back..

pseudonym- glad it helped. It drove me crazy for 2 weeks.

dobs108 wrote:

My Windows XP installation is fully updated; this is important. You have to have Service Pack 3. I disagree with many forum participants who would roll back updates.
..

Imo that's exactly why you can do it (roll back), so you can see if an update (known or unknown) has caused a problem. This is NOT to say that once found & drivers replaced, that you shouldn't re-update.

As I recall, it was the first service pack 3 update that 'broke' my usb chip drivers. Once researched and reinstalled, the SP3 update and the ones since have worked (erratic usb operation, but worked).

Something also tells me that the extra Garmin usb drivers are mainly for NEMA/Garmin usb operation & probably won't help. The mass storage device drivers & the PC hardware/software are more an issue, I think. But I could be wrong.

I hope I'm wrong here too, but it's starting to sound like camerabob might have hardware issues crying

... (or are you saying that the two links you posted cured it, camerabob?)

Just to clarify what fixed MY XP problem- an 'update' made my latent m.b. usb chipset problems finally appear. Replacing the chipset drivers cured it, but the install caused the 'power down' mode for the usb root hub to be selected. Once that was corrected, life was again livable (not good, but livable!).

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It's about the Line- If a line can be drawn between the powers granted and the rights retained, it would seem to be the same thing, whether the latter be secured by declaring that they shall not be abridged, or that the former shall not be extended.

It's beginning to look alot like ...

...hardware.

JD4x4 wrote:

I hope I'm wrong here too, but it's starting to sound like camerabob might have hardware issues crying

... (or are you saying that the two links you posted cured it, camerabob?)

(Thought I was gonna say Christmas, didn't you?)

The good news is Costco will give me a refund.

The bad news is they no longer stock that model.

The good news is the REI has the 550 for $249. Only $50 more than I paid, and it has WAAS.

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Striving to make the NYC Metro area project the best.

.

Why would you need WAAS? SA is turned off.

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Currently have: SP3, GPSMAP 276c, Nuvi 760T, Nuvi 3790LMT, Zumo 660T

Not sure about the WAAS

Can't find the one of a myriad of link saying it was there. Garmin's doesn't say beep....

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Striving to make the NYC Metro area project the best.

SA?

bramfrank wrote:

Why would you need WAAS? SA is turned off.

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Striving to make the NYC Metro area project the best.

Dang

Dang.

For a while I thought my 765T had flaky contacts in the port connection (some cables seemed to work better than others). I'm still not positive it doesn't.

Keep the faith??

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It's about the Line- If a line can be drawn between the powers granted and the rights retained, it would seem to be the same thing, whether the latter be secured by declaring that they shall not be abridged, or that the former shall not be extended.

Actually found their support site

Going through another site (newegg.com)

http://www.garmin.com/garmin/cms/home/support/supportcontact

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Striving to make the NYC Metro area project the best.

Nailed it!

camerabob wrote:
d-moo70 wrote:

Camerabob, just a suggestion but have you tried another cable?

but I will!

Just did after removing the SD card (with all my POIs, freshly loaded) for good measure. That dog ain't barking either...

Rear USB ports: DOA...

Auto power down: Disabled.

sad

Was in my boss' office and spied a Crackberry in the box. I swiped the USB cable and the damned thing worked. f- me...... Now I have to reset up all the stuff I just whacked....

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Striving to make the NYC Metro area project the best.

:-)

Whoo Hooo!!

The retired auto tech in me says NEVER plan on it being just ONE problem regardless of how much you think is is, or should be!

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It's about the Line- If a line can be drawn between the powers granted and the rights retained, it would seem to be the same thing, whether the latter be secured by declaring that they shall not be abridged, or that the former shall not be extended.

.

I have tons of USB cables and despite what people may think, they are NOT created equally. I have some USB cables (thin cable diameter) that work just fine with memory card readers but try and use those same cables with an external hard drive (USB powered) or a nuvi (these devices draw more current than say a memory card reader) and they exhibit the same syptoms you described. I believe the cable simply cannot supply enough current to the device so it acts in the manner you described.

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nuvi 760, nuvi 765T, nuvi 855, nuvi 3790LMT, nuvi 3490LMT - SoCal area

Glad it worked

camerabob wrote:
camerabob wrote:
d-moo70 wrote:

Camerabob, just a suggestion but have you tried another cable?

but I will!

Just did after removing the SD card (with all my POIs, freshly loaded) for good measure. That dog ain't barking either...

Rear USB ports: DOA...

Auto power down: Disabled.

sad

Was in my boss' office and spied a Crackberry in the box. I swiped the USB cable and the damned thing worked. f- me...... Now I have to reset up all the stuff I just whacked....

Glad to here its up and running (for now). As JD4x4 can probably agree to, more techs have run around in circles looking for problems when all it was was an intermitant wiring fault. I know its caused more hangovers than I wanted, but I still have most of my hair.

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All the worlds indeed a stage and we are merely players. Rush

Could be

DorkusNimrod wrote:

I have tons of USB cables and despite what people may think, they are NOT created equally. I have some USB cables (thin cable diameter) that work just fine with memory card readers but try and use those same cables with an external hard drive (USB powered) or a nuvi (these devices draw more current than say a memory card reader) and they exhibit the same symptoms you described. I believe the cable simply cannot supply enough current to the device so it acts in the manner you described.

My cable was pretty wimpy. That Crackberry cable could hold a small ship to a dock...

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Striving to make the NYC Metro area project the best.

Pretty Interesting

It's fairly interesting to see as the current draw increases on those cables you refer to the temperature of the cable increases, which is expected and the resultant resistance increases, also expected. But at the voltages those components operate at, the voltage drop across the cable when heavy currents are being drawn, seriously deplete the terminal voltage at the reader, card, port, etc. It's all Ohm's law, but there is a reason for bigger cross sectional areas. Same reason jumper cables for cars aren't the same diameter as cigarette lighter wires. They both have 12 volts applied to them, but one carries a heck of alot more current than the other.

but when it comes to data transfer

TheProf wrote:

It's fairly interesting to see as the current draw increases on those cables you refer to the temperature of the cable increases, which is expected and the resultant resistance increases, also expected. But at the voltages those components operate at, the voltage drop across the cable when heavy currents are being drawn, seriously deplete the terminal voltage at the reader, card, port, etc. It's all Ohm's law, but there is a reason for bigger cross sectional areas.

Cross sectional area has a lot to do with the ability of a cable to transfer data as well. As data rates increase you need a larger amount of surface area to handle the data transfer. Data doesn't travel through the wire, it travels on the surface of each wire. That's why the cable has stranded wire, more surface area, higher data rates - it's called the Shannon Effect.

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Illiterate? Write for free help.

Same effect - 2 names

Yes....in RF (Radio Frequency) work it's called the skin effect. Same principle at work. As frequency goes up, the effective cross sectional area decreases as the self induction, tends to make the usable cable cross section smaller and to the edges.

~

camerabob wrote:

My cable was pretty wimpy. That Crackberry cable could hold a small ship to a dock...

Good it works... the "U" in USB is supposed to mean 'Universal'... and like anything computer related... "Universal" ain't always the case.

With WindowsXP - the advice above about using USB ports on the computer that are hard-wired on the motherboard is still good advice, as is the advice about not using a USB hub... I've seen some USB devices that will run fine until I try using a hub on my one box at home that still runs XP.

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*Keith* MacBook Pro *wifi iPad(2012) w/BadElf GPS & iPhone6 + Navigon*

Oh happy day!

Ordered up a heavy duty, Blackberry rated cable from eBay for $6.99 plus shipping. It came 2 days later and it's nice! Clear jacket, woven shield, USB end lights up when plugged in, and the best part: The nuvi is back!

One side note: Smaller JPEG files speed up the unit. Being I love high quality photos (hence the handle "CameraBob"), I loaded these massive 1024x768 hi res 1 MB images on the unit. After having to restore the danged thing 3 times over various cables, I reduced them to 400x-whatever- and less than 100k each. I find the resolution on the screen is still acceptable, and the unit starts up and tracks much faster than before.

As a goof, I also ordered a $.17 cable from China or some such place. WHEN this thing finally arrives via Moscow, I would love to see if it too fits the bill. Probably not, but hey, $.17 to my door? I had to see!

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Striving to make the NYC Metro area project the best.

:-)

Like my Momma always said, 'Ordering from China is like a box of chocolates. Ya never know what you're gonna get'. laugh out loud

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It's about the Line- If a line can be drawn between the powers granted and the rights retained, it would seem to be the same thing, whether the latter be secured by declaring that they shall not be abridged, or that the former shall not be extended.

China Cables

Those data cables from China always slow down data rates because there is a knot, somewhere in the dataline. LOL LOL LOL

I was working once on a LAN problem at work and mentioned to someone that there was probably a knot somewhere in the Ethernet cable, constricting data flow.....LOL LOL LOL.

Cables, Cables

I managed an IT team for many years and we had a saying if equipment stopped working for some unknown reason. "Check the cables, it's always cables". This turned out to be true 90% of the time.

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Wanted -Woman with GPS -send picture of GPS

Agree

I couldn't agree more. I don't know how many things I fixed by disconnecting and re-connecting connectors and cables. Or using a pencil eraser to clean PC board edge connectors and re-insert into the socket. Problem fixed !

Universal Serial Bus - HA!

kch50428 wrote:

...Good it works... the "U" in USB is supposed to mean 'Universal'... and like anything computer related... "Universal" ain't always the case...

You nailed it, USB is not always so Universal. Many external USB hubs don't provide enough power, if any; some do if an external power pack is plugged in, but that sometimes is iffy. And it is easy to get cables swapped around that may have been wired for a specific application, e.g. charging a cell phone. They all look alike, bur hopefully are labeled. I recall there is a USB cable with a couple of leads tied together with resistor which if I remember correctly allows a nuvi to be plugged into a USB port and will operate as a GPSr and not an external storage device.

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"There's no substitute for local knowledge" nüvi 750, nüvi 3597
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