Bugs bugs and new bugs.

As long as the reviewers don't give them any grief for not fixing problems, and as long as current owners continue to upgrade to newer units with the same (or similar) problems, what is their incentive to fix problems?

My suggestion is to return the unit and notify Garmin (and anybody you can influence) that you won't be buying another Garmin product until they change their attitude toward fixing long-time problems. Then tell the reviewers to read the GPS forums about the problems and check for them on new units; the reviews typically read as if they were written by the marketing dept of the manufacturer.

No, not really surprised, but what I really was posting this for was to get feedback if others are having the same issues with this (so called new and improved) update, but I guess I never really mentioned that:) Garmin really needs to hire some folks that know how to code these units and make updates actually fix bugs and make them work better than the previous versions. Is that too much to wish for?

I wonder how much of the market share they have lost, in say, the last 6 months, or the last year.

Well, they have lost this customer (for now at least) until they release something worth "upgrading" to. Beta testing is something one should be willing to do, not be forced into doing by purchasing a new unit. 1xxx series users are now going through this nonsense as well.

As far as the issues you're having, I have not experienced them as I do not use the nuvi's audio player at all. Seems as if the 765 is pretty stable otherwise and for what I use it for.

The same here and enough is enough. I was thinking of purchasing lifetime updates from GARMIN - but not anymore.

After my never ending negative experience with my 765t (forced beta testing and numerous bugs I had to pay for).
Since I spent over $600 for the one I am stuck with it for a while.

I decided not to spend one more penny for GARMIN products, unless there is dramatic change in GARMIN's business policy and they will focus on quality again as they used to!!!

The mp3 skipping problem in my 660 (and other models) has not been fixed in almost 2 years. Converting all my audio alerts to wav files has so far worked.

Welcome to my world.

Other than that, my 660 is working fine. I have stopped doing any more firmware updates. Newer is not always better... I have found out.

Knowing about the MP3 skip problem helped me after upgrading from a 200 to the 885. Now I'm blessed(?) with WAV alerts and directions being given at the same time. It's a little confusing the first time to listen to Karen tell me to turn right on Main St. while I'm being warned "Approaching a Red Light Camera" sounds over the top.

Other than this occasional glitch, the two play well together and my MP3s don't skip tracks either. As a further note, the playback of the MP3 is paused for the alert and then picks up from the pause. I don't miss any of the selection while travelling down the Interstate and "Rest Area Ahead" sounds.

That is exactly the way my 660 is working now and why I am leaving it alone. I have to keep reminding myself - if its not broke, don't fix it.

Did ya do a hard reset?

And some wonder why some spend the money to get a built in unit from the auto makers. Have you ever seen so many problems in your life regarding portable units. Just scroll through all the posts. I have a Garmin 750 that has had 13 updates fixing problems. I like it but doesn't compare to my built in unit WITH NO PROBLEMS EVER......

I use the MP3 player and send it to my car stereo over FM on my 885T and all works great and as it is supposed to including the navigation alerts and the Bluetooth. Sending everything through the car stereo makes it a lot clearer.

I originally was going to get the 765T but opted to wait and get the 885T and I'm very glad I did after reading all the problems with the 765T model. There have been some Garmin models that have been pretty much trouble free but the 765T has been the exception.

The main things I was looking for were lane assist and Junction View which work great but the best thing is the voice navigation. Most of the time I barely ever touch the screen once I got use to the voice navigation.

I was able to avoid this problem on my 755T by using WAV files instead of MP3 files for alerts along with the SOX.EXE program in POILOADER. I think this solution was originally created for Nuvi's that don't have MP3 players, but it seems to work well on my 755T too.

Someone many years ago coined a truism that fits the modern day world of mechanical devices and electronic programmable devices:
---with a mechanical device,if you mess with it long enough you will break it,
---with software if you mess with it long enough it will work.

At a cost of well over $400, WHY should I have to:

A. Convert all my MP3 file alerts to wavs?

B. Then go through the hassle of reloading all my POI files with the converted MP3 to wavs?

C. Add anymore .exe files to my computer/unit?

D. I've been Garmin's beta tester for this and have given them feedback on the problems many times... And its cost them nada for my testing and hold times on the phone to relay the results. You would think someone there would have paid attention and gotten something repaired, but noooooo, things remain the same with this flipping bug.

Making more concessions and doing the corrective work for Garmin's horrible software department will only keep them lazy and not care what they are pumping out, both now and it the future. It seems to me that we should not be the ones to go through all these hassles, when a corrective Garmin software update would suffice. (Keep in mind this problem has been around for well over one and one half years)

The management:)

I didn't intend to provide an excuse for Garmin. Their sofware should work as advertised. But it doesn't and this workaround helped me. That said, I think you would be completely justified in returning your Garmin for a refund.

http://www.google.com/search?hl=en&q=garmin+sucks+.com&aq=f&...

On my recent trip with my 885T I noticed, that for the most part, that I didn't have any trouble with this problem occurring. Only occasionally would the current song coming out of my GPS over the radio go to the next song when interrupted by an alert, direction change, etc...

I guest I'm lucky I have the 765T for only 28 days and the only issue I had with it is after I upgraded to Ver.3.60 and put my 2010.20 map update on it 4 days later it was tell me my map was a year old need to update and the map on the unit was updated, I called them and told them about it and they told me to reinstalled it and it works great no problems so far I hope it stays that way. What I am saying is people need to step up and report every issue they have to them maybe Garmin will wake up hopefully.

That's kind of like being "a little bit pregnant".

I'm grateful that there are many knowledgeable memebers on this site that have explained to me how to update the unit excluding the software.

I'm also a firm believer that if it's working well, don't touch it.

I'm still livin on my 350/660 units. Havent updated any core components for quite a while (not withstanding maps)
Its stable..and works...

WTF is going on with Garmin.
I have a theory tho.. They must be outsourcing.

FWIW...I've dealt with 'outsourced talent'..
Lets just say the 'talent'(Pick your 3rd world country) is well..retarded.

(Ask me! I could go off on the supposed 'outsourced talent'...trust me..it 'aint'.. It costs more in QA, BS code, re-writes, meetings(can you UNDERSTAND ME NOW ABDULLA?!?!) and pissed off users that have to run that code)
But hey..thats just 'me'...
I guess I'm just an 'enemy of diversity'..right?

I fully agree.

When Dell went offshore for help support, I stopped buying Dell. 6 hours on the phone trying to get a PC working, then trying to get a return authorization to no avail. Finally invoked my Amex support folks and got a return authorization and my money back.

Garmin seems to be fairly competent on the phone (after the customary 45 minute hold time). But their QC seems to be non existent. As a former IT manager and current consultant, they need to get their act together before they lose most of their loyal customers. We are much easier to sell a new model to than someone that has never owned one.

Garmin charges a premium for their units, and we expect better than the competition quality. But the difference in apparent quality between my StreetPilot III, Nuvi 680, and Nuvi 765T is unfortunately going in the wrong direction.

After I updated my 765t last week, twice I came back outside and the battery was dead.
I did a reset with pressure on the bottom right of the screen yesterday, ereased all data, reinstalled my favorites (copy paste, etc) and used it for 275 miles today. Worked great. Traffic was even accurate.

I really like the 765t. It works really well.
Costco has it now for $279. Wish I paid that.

If I lost my GPS today, I would buy the 765t from Costco with their 2 year warranty. What else compares?

Yeah, I know what you mean. I had only mentioned it here because for the most part, I didn't have that problem, leading me to wonder why? I was ready for it to happen (forewarned), but it took a couple of days before it "tripped-up", meaning it was not a big issue for me.

So you try to say, don't worry, just allways carry spare GARMIN unit with you and set of good paper maps and you'll be OK?

I have been preaching that since Garmin rolled out the Nuvi line, Taking grief especially from only those that have only owned Nuvi's. Garmin was a decent company when it was a All American company, now that it is an off shore company things sure have changed. They must have fired the quality control department or supervisors, Garmin must have been given some real bad advise and told that quality control was non-value added.

http://www.quality-control-plan.com/six-sigma.htm

Going to jump straight to your point "D"

D. I've been Garmin's beta tester for this and have given them feedback on the problems many times... And its cost them nada for my testing and hold times on the phone to relay the results.

Why should they be concerned, you paid well over $400 to be a beta tester.

Need I say more?

Nope, not really. My original intent was to point out that my 885T wasn't behaving quite as badly as the OP's 765T was, per his request for inputs. I certainly don't want to give the impression that I'm excusing Garmin from anything, and most of the posters here have way more experience with GPS than I do is all. Keep venting, if it helps....

Nawww Yank, let all that bounce off the lime peel helmet you have on:)) Don't sweat the small stuff, after all, It's the INTERNET:)

I bought mine at Sam's at $329. Saw it in Costco flier over the weekend at $279. Wish I had waited too! The warranty is great at Costco. I think I have had it too long to just return it to Sam's!