Have you ever noticed... - tech support

Dear AF,

I have found the customer service at Mike Valentine's company to be friendly and helpful. I was just talking to them as I am availing myself of their upgrade program for my Valentine One, which I purchased in 2000. They told me that my old unit works fine almost everywhere but that New York is one of the few places where "POP radar" is being used.

david

I was a garmin owner early on, the support was so bad that i sold the unit and never returned, and not even interested in trying one again.

In todays age I see members here saying Garmin's email is not a priority for them, well thats a crying shame(why bother having a tech support email address if you not going to answer it?).
Why does it take any time to get to talk to a agent when you call?, why does a American company have agents off shore you struggle to understand?
To much rigmarole to go though to get map updates, much easier to just download them (quarterly).

You guy's might say your happy with your tech support, but thats only because you don't know good support. Try another GPS company thats trying to take a giant down and see what your missing.

Am I bashing Garmin, Nope, Only stating my experience from the past and your experiences from messages here in this thread.

Bob

Always talk for your own experience in anything.....

that the whole of a corporation's service area is staffed with all sorts of individuals, and we all run into them on a daily basis, whether it's your local bank, or McDonalds. Sometimes, you just can't fix "stupid" This becomes very obvious any day of the week! It appears you were directed to either one or more sub-par individuals, and that's too bad. I guess that is why there are more that one GPS manufacturer.

I have been in the"service" industry for over 34 years, and realize that clients are like the common cold, you leave them alone, and the eventually go away

That we all have our own ideas on what service is or is not, I sincerely believe you were given the service you said you got, and you reacted by changing GPS's. We all probably would have followed your lead. Enjoy them!

The exact point I was making, couldn't have been said better myself. from a representative of the industry.

You Hit the nail straight on the head, and being in the "Service" industry for 34 years I must say that was the weirdest reply I have seen in support to help your industry.

I would imagine support at the local Bank or McDonalds is not a problem because I can go face to face with a CSA.

However"I have been in the"service" industry for over 34 years, and realize that clients are like the common cold, you leave them alone, and they eventually go away"

I do enjoy my GPS's, I deal with company's that have the best support, and get the sniffles when I don't, But you can bet one thing for sure. I don't go away, and I'm not stupid.