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Nuvi 350 Cannot Find Satellites

 

Hi,

I have a Nuvi 350 that can no longer find satellites. It stopped about 10 days ago while I was travelling in Quebec city, then picked satellites a few days later and since then, nothing.

I have tried to leave outside fo a while so it can acquire proper signal and nothing. I have updated the software to version 6.0 and retried leaving it stationary but no luck.

Garmin customer support is referring to some place to have it fixed but they would charge me over $100 to fix it. Apparently Garmin always charged a fixed amount for out of warranty repairs.

I have a feeling this might be software related.

Has anybody experienced similar issues with this device/software?

Thanks,
Alain

Have you tried a Hard Reset?

Have you tried a Hard Reset? Refer to your owner's manual, as I'm not familiar with that one.

--
Frank Nuvi 2597LMT

antenna wire

Does the 350 model have a flip-up antenna? It seems I read somewhere in these forums that the models with flip-up antennas have a tendency for the antenna wire to break internally. I can't find that discussion now, but maybe you can find it with a little searching.

--
Alan - Nuvi 3597LMTHD, Oregon 550T, Nuvi 855, Nuvi 755T, Lowrance Endura Sierra

Had a 360...

aboudrea wrote:

Hi,

I have a Nuvi 350 that can no longer find satellites. It stopped about 10 days ago while I was travelling in Quebec city, then picked satellites a few days later and since then, nothing.

I have tried to leave outside fo a while so it can acquire proper signal and nothing. I have updated the software to version 6.0 and retried leaving it stationary but no luck.

Garmin customer support is referring to some place to have it fixed but they would charge me over $100 to fix it. Apparently Garmin always charged a fixed amount for out of warranty repairs.

I have a feeling this might be software related.

Has anybody experienced similar issues with this device/software?

Thanks,
Alain

that did that, sent it to Garmin and they replaced it...helluva company. Call Garmin, see what they say, they might just surprise you!

--
"Backward, turn backward, oh time in your flight, make me a child again, just for tonight."

cant find satellites

wen i first bought my nuvi 350. about 2 weeks after using it. i got the same issue. it would say 'aquiring satelites' but never could.. it was still under warranty at the time. sent it in and they sent me back a new one. they never did tell me what was the problem. but they theorized that it was a burnt fuse or somethin.

but had the 350 for about 2 years now. havent had any problems since i got the replacement.

if i was you id just save the $100 and put that towards a new one.. the new nuvis ending in xx5 they have that new LANE ASSIST feature. sadly the 350 doesnt sad

good luck. let us know what u decided to do.

--
Nuvi 3760LMT & Nuvi 750, Nuvi 755T Cobra 9980 radar detector

Have you tried a Hard Reset?

Hi phranc,

I'll give it a try and let you know.

Thanks

antenna wire

Hi alandb,

Yes it does have a flip up antenna. I'll look it up and let you know.

Had a 360...

Hi jmkthird,

Unfortunately I have already tried that alley and they told me it is no longer under warranty and referred me to a place to send it fixed here in Canada however, they would charge me $106 for the repair/exchange (standard flat rate).

cant find satellites

Hi nansoutey,

Thanks for the advice.

Unless it is a software problem I can fix myself, I will more likely go for your option. The device is 2 years old and I wanted to update the maps but I was keeping on pushing it so I'd still be with 2 years old maps if I only get it fixed. So if I add another $100, I am at $200 to use for a new one.

Have you tried a Hard Reset?

Hi phranc,

It turn out, I have a reset switch in the back. I have tried it a few times while I was away and it did not resolve the matter.

Thanks,

there's a guy

here that fixes the antenna issue for a fair price. Maybe someone has the link to him.

--
(2) Nuvi 1450LMT + (2) 265WT + 65LMT New England region

Antenna Fix

I read on another thread about taking a twist tie from a loaf of bread and stripping off the plastic to expose the wire. My Nuvi 350 is about 2 years old and it just started having the antenna problem last week. It would no longer acquire satellites. Anyway, I placed the twist tie wire into the hole on the side port of the flip up antenna and BINGO, the darn thing started acquiring satellites. If this works then it is only logical that buying the external antenna for about 30 bucks would fix the antenna issue inexpensively. My solution....I taped the twist tie to my external antenna and I have been a happy camper so far. Is it a really makeshift fix....sure....but it's also the cheapest way that I have been able to fix an expensive piece of electronic equipment. Who can't afford a loaf of bread? Give it a shot and see what happens.

Cannot find

My 5000 did that a couple times -- contacted Garmin and they suggested I erase "user Data" On mine I just hold my finger on the roght lower corner when you turn it on. It seemed to help mine so far.

--
NUVI 680, NUVI 5000, MS S&T,

sorry

Double post!

--
NUVI 680, NUVI 5000, MS S&T,

user Data

jwc3006 wrote:

My 5000 did that a couple times -- contacted Garmin and they suggested I erase "user Data" On mine I just hold my finger on the roght lower corner when you turn it on. It seemed to help mine so far.

I don't think that will work on a Nuvi 350.

I find it takes a long time to connect on a heavy cloudy day.

--
-Chris

Kudos to Garmin

So I emailed Garmin tech support today about my antenna issue. Even though I am 2 months out of warranty, the tech emailed me back and gave me and RMA number and said they would fix my 350 at no charge. That is fantastic customer service and these kind of things help to keep loyal customers.

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