GDB 50/55 MSN Recievers
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16 years
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There is currently a problem with the MSN receivers models GDB 50 and GDB 55. From Garmin:
If you speak with a customer that has purchased a GDB 50 or 55 receiver separately there have been a few that were programmed with the wrong information. If this occurs the device will have the wrong trial length on it of 3 months versus 12. If you come across this and the cable didn’t come packaged with the device, please exchange it out with the customer and also take down the serial number of the receiver so that we can give some of these back to engineering.
If you are having problems with your MSN, it is IMPORTANT that you call Garmin and get your receiver traded out. Make sure you ask for overnight shipping, so you are not without for any longer than necessary.
I hate seeing these problems, but it appears they are on the rise.
GDB 50 MSN Receiver
HauteDawg,
Thanks for the info.
Are you bqack to work with 'em ????
Thanks, Tim
Back to work...
The short answer is no.
Garmin
Sorry to hear that. It just seemed like your responses/postings of late hinted that you were still there.
I'd be happy to hear the "long answer" oin additon to the short answer.
Tim
Long answer...
The long answer is fairly short. I'm not sure I want to go back. The middle management has taken over, and are reactive rather than proactive. My opinion.
They are having a TON of problems, that should be eliminated prior to releasing of new software and updates, and instead of testing are going back to "fix" the problems they created.
There is a group of people trying to run the company that have no clue what they are doing, my opinion. It's a sad situation, but watch the releases, revisions and how often they have to fix things that were fixed. It's a mess when you have to fix the fixes.
Coming from the background I did, it's difficult to see people that are not being proactive, and instead are being reactive to problems that should never have happened. The career path is stagnant, the moral is at an all time low, and the people that are left are not experienced, for the most part and don't have the customer service skills Garmin was known for.
The corporate culture has changed, and not for the better.
Garmin
Sad & Depressing.
.
They are having a TON of problems, that should be eliminated prior to releasing of new software and updates, and instead of testing are going back to "fix" the problems they created.
Most recently are the map update issues (let alone firmware "updates"):
2010.10 map update with broken Junction View on the 7x5/8x5 series.
2010.10 map update with broken installation of correct mapset on limited memory units like 2x0 series that can render the unit "mapless", requiring tech support contact.
Before that, the 2009.11 map update with blanked-out map data at parks, golf courses, Indian Reservations, etc. which I believe was fixed via firmware "band-aid" which then broke the map identification of POIs and street names, again fixed via a firmware "band-aid".
Will it never end?
nuvi 760, nuvi 765T, nuvi 855, nuvi 3790LMT, nuvi 3490LMT - SoCal area
Still a great product...
It is still a great product, there are just a bunch of blockheads in the way of getting the great product supported correctly.
Garmin has a man named Min Kao at the helm, and he is a great man. The middle management guys/gals that are blocking the road will eventually be figured out, and when that happens, the proper testing and safety will be worked out.
They simply need to do more testing before throwing something on the wall and hopes that it sticks. They are not being proactive, but rather just trying to react to what they "think" is best for themselves, not the industry, customer or employees.
Garmin will be back, I hope.
Still a great product...
It is still a great product, there are just a bunch of blockheads in the way of getting the great product supported correctly.
Garmin has a man named Min Kao at the helm, and he is a great man. The middle management guys/gals that are blocking the road will eventually be figured out, and when that happens, the proper testing and safety will be worked out.
They simply need to do more testing before throwing something on the wall and hopes that it sticks. They are not being proactive, but rather just trying to react to what they "think" is best for themselves, not the industry, customer or employees.
Garmin will be back, I hope.