My 765 died this morning. When I connected it to the cradle, it tried to pair with my phone and got turned off. So far I have no luck to turn it back on.
I will appreciate any advice.
The battery may be discharged, your computer's usb port does a better job of charging it. You may have to leave it attached over night...
Thanks for your advice. I have already connected it to my PC at work. At the ned of the day take it home and connect it to my home PC. Let us see what happens.
I had this happen on my 760, and if finally started working again. Some have said that you can hold the slide switch for 8-12 seconds and it will restart. This may or may not work with the 7x5T series.
turns out I had inadvertantly left it on, with the cover on my Garmin case closed, and it discharged the battery enough that nothing would bring it "back".
until, I did as advised above...I connected it to my PC via the USB cable, and let it charge overnight.
it's been fine ever since.
Just be aware, there are some who had to use an AC charger, or the car cradle to recharge a Nuvi as the USB for some reason would not recharge it after being so depleted.
It is still not working. Garmin advised me to send it to their repair centre.
"At the ned of the day take it home and connect it to my home PC."
Did you follow my suggestion above?
My 765 has also developed battery problems It is constanly on "Low Battery" I have tried charging it on AC, Car Cradle, and PC. After hours of charging it still returns "Low Battery" warning. Last night I connected it to my Vista PC and turned it off using the standard sort of sleep mode they use for Apple like instant start ups after 9 hours it charged to 3 bars, within 20 minutes of making the PC active it was back to "Low Battery" I see another RA number in my future.
I am a self confessed gadget freak but I have never had to return any of my gadgets (radar detector, iPods and iPhones, Apple TV, Tivo, Wii etc.....) but have had to return all 3 Nuvi's I have owned, my 350 went back twice for power switch problem, my 750 b/c it crashed and died during a vacation trip, and now it looks like my 765 will follow suit. Garmin has the best interface and features and Customer Service on the market but they charge a premium price too, and the lack of quality control is bound to catch up to them eventually.
my 765T went completely dead late yesterday
I left it connected to my PC via USB cable overnight, but I didn't expect that to work and it didn't, since this isn't a battery issue, unlike the time I left it running on battery with the case cover closed.
it had worked just fine, until it started to reboot itself yesterday, when I thought it might be choking on a corrupt mp3 file or playlist.
both the mp3 and the playlist are fine however when I play them from the SD card with my PC.
the last time it shutdown, I couldn't bring it back up...not even the reset trick using the thumb on the lower right corner while turning it on works...it's just dead, nothing, zero, nada.
so it looks like I will be calling Garmin on Monday...sigh
You can use the USB route that everybody's suggesting but the unit charges in a fraction of the time if you use the AC adapter (just turn the unit off after it boots up).
Sorry to hear that you are also in the same boat. I don't think it is a battery problem. Mine is still down. I will ship it next week.
...I am going to be as positive about this as I can.
right now, I don't have any upcoming trips where I would miss having the 765T along, so it is perhaps a good time to get this taken care of...I will need it for a trip to South Carolina for Mother's Day in May.
plus, mine has been flaky at best the entire time I have owned it...I was just hoping that firmware updates would eventually correct things....it doesn't appear that is the case.
I will call Garmin tomorrow (I don't believe you can call on weekends, only email, and I want to speak to someone), and hopefully talk them into replacing mine and not just repairing it...I realize there is no guarantee, but hopefully a unit from a later production run will have the issues associated with the 765T fixed.
I also believe in the Tooth Fairy
I will buy your GPSr's that are no longer working, IM me for more information.
a busted USB port. The black plastic tab that holds the pins inside the unit is missing and the pins are bent. It's a 250W though. I asked for a quote on repair. The 250W suits my needs.
I will call Garmin tomorrow (I don't believe you can call on weekends, only email, and I want to speak to someone), and hopefully talk them into replacing mine and not just repairing it.
In my experience with Garmin support, they will virtually *never* do a repair on a unit you send to them unless it can easily be fixed via software. They will likely send you a refurb unit since it's the quickest way to get a working unit back to you. If no refurb units are on-hand (likely with a just-released unit where no returns have been made to Garmin), they will send you a new unit.
Since the 765 has been out for a few months now, I'd expect them to have plenty of refurbs on-hand. That may be a good or bad thing since refurbs are supposed to be good as new (my experience has proved this), but you never know...with all the bad touch-screen units that were released, hopefully they'll be checking their refurb units for these known issues.
I called Garmin this morning at 9:01AM Eastern, and only had a 5 minute wait before speaking to the technician.
Excellent customer service...I explained my reboot history, and my current circumstance...in no time at all, I was offered the exchange as the first step to solving my problem...I say first step, as I got the impression they really wanted to make this right, and would be open to some other approach, if this one didn't do the trick.
BTW, there are two options available on the exchange:
1. send the bad unit back, and in 7-10 business days after they receive it, you should receive the replacement unit.
2. they can charge your credit card $99 and send the replacement first, and then when it arrives, you can send back the bad one, and when they receive it, they will credit your card.
I chose option 1, since I don't have a pressing need for it until I travel to South Carolina for Mother's Day, but it is nice to know I would have had the option, if my travel plans were closer.
Are you sending it back to Garmin or one of their repair centres in your area.
In my case they asked me to send it to their repair centres in Canada.
I was instructed to send it to Olathe, Kansas, where they are headquartered.
My nüvi 760 also has a battery issue. I use it on the cradle 99% of the time that I use it. However, a few times I've tried to use it on battery power. After about 2 minutes it starts beeping and giving me a low battery warning. I tried connecting it to the computer for 24 hours on a weekend. Then I used it intermittently in the car on the powered cradle. The other day I tried using it for geocaching. Nope. Back to the 2 minute warning problem.
I contacted Garmin and they offered me a refurb but...... there seem to have been several versions of the 760. The ones that folks got later than mine seemed to have problems and different processors so I'm leery of a refurb.
If you can get your hands on a battery for it, they are quite easy to change for a moderately mechanically minded person. There was a youtube video out there on how to change the battery in a 760. The link was posted here somewhere but I can't remember where.
I have no idea where to get a battery though.
Yesterday, I received refurbished replacement unit.
The repair centre confirmed that it was not powering on.
Now I have to deal with another problem. I had life time map subscription on my previous unit.
I sent email to Garmin requesting them to transfer my subscription to my current device which I received yesterday.
How to open Nuvi 760 Video:
...but sorry to hear you have that obstacle to get over before you can enjoy your nuvi again.
I am probably a week away yet from getting my replacement 765T, due to the Easter Holiday...tracking shows that mine was received by Garmin on Monday...I have not upgraded my maps from the factory installed 2009 version, because I didn't qualify for a free upgrade...I am hoping that when I register this replacement, that I might qualify for the 2010 upgrade...but with all of the trouble I am hearing that others have encountered, I am not so sure that would be a good thing.
I don't want much...I just want a 765T that works as advertised, doesn't reboot on it's own, has a touch screen that behaves, allows me to play mp3's in shuffle mode on a trip without going flaky, and let's me feel confident in upgrading firmware.
am I being unreasonable?
Well, Garmin resolved my map susbcription problem. I was able to upgrade maps to the latest version. My 765T is working again but I still have problem with pairing my Nokia N95 phone. Today, agaain on this replacement unit I got the message, "Updating GPS Firmware". This message appears only when I pair my phone,not always but most of the times. Looks like 765T does not like Nokia N95.
I reported the problem back to Garmin Support and they promised that they will escalate theis issue for future firmware fix.
So now, by having 765T over 755T defeats the purpose if I can not pair my phone.
Jim, I hope all of your problems will be resolved once you receive new/refurb device.
just brainstorming here, but is it possible to pair the phone and the nuvi in both directions?
in other words, have you tried pairing the nuvi with the phone and the phone with the nuvi?
I may be way off base here
You can't put the Nuvi in discover, "find me" mode, so there isn't any way to find the Nuvi.
No, as phranc said, Nuvi does not has "discover mode".
thanks for the clarification
Yesterday at About 11am PST I received the replacement 765 after the previous ones battery failed. I promptly allowed it to get the proper lock, registered it, and got the 2010 update. I then put on a Garmin AC charger for 3 hours went to use it and only showed 2 dots on the battery indicator within 30 secs I got "Low Battery". I then plugged it into the USB on my computer this time for 4 hrs same result. Then put it on the car craddle attached to a fulltime power source and after all night same result. Anybody want to defend Garmin quality control now? I don't think some CSR being polite and saying thank you is going to be enough for me this time. What is the point of a $500 unit that I get to use from Friday thru Mon then has to be sent back to Garmin (at my expense no less) for the weekdays.
Edit: I decided to test Garmins committment to Customer Satisfaction since I have now spent my own money 5 times to send faulty units back to them over the years including just a week and a half ago. I feel Garmin should overnight me a new unit and include a pre-printed return label so I can put the defective unit back into the box and give it to the UPS guy. I have trusted them to provide me with a working unit the least they can do is trust me to return my broken unit.
Good Luck with that Now!
BTW, I wasn't laughing at your broken unit, it's your wanting Garmin to trust anyone with their money (product)!
It hasn't worked four other times what makes you think they have changed?
I don't expect it to work, but it will put an end once and for all, their customer service reputation trumping all the other problems
get a smartphone and get garmin mobile xt. return that crappy gps. you wont look back...seriously.
i <3 my samsung innov8 w/ gmxt
Not willing to give up my iPhone love the apps to much, maybe when 3.0 comes out we will see a good GPS app
get a smartphone and get garmin mobile xt. return that crappy gps. you wont look back...seriously.
i <3 my samsung innov8 w/ gmxt
a phone with WM or a the capacity to read off the phones memory or card? For example, blackberry devices have Garmin software but are dependent on a data plan and constant connection.
Is the USB port melted? If it is, it was caused by "Thermal Runaway" and you need to contact Garmin IMMEDIATELY! "Thermal Runaway" is a known problem, and the company is allowing users who have had this problem to swap the defective unit for ANY GPS they choose.
This is a very dangerous situation, and Garmin is NOT doing a recall. Again, info from prior to being laid off....from Garmin.
You will NEVER get Garmin to send a unit prior to your returning your unit. This was occasionally done in the past, but the powers that be have nixed this and will NEVER, EVER send a unit without either the old unit coming back, or you giving a deposit, which can take months to be taken off your bill.
You will NEVER get them to send a unit AND a pre-paid tag, you may get the tag, if any of the support staff have any compassion, but they are being staffed with part time and "newbies", so don't hold your breath...
You were lied to. I don't mean to be a jerk, but there is no process for escalation. You were told this to get you off the phone, and it worked.
Garmin is now watching the time the reps spend on the phone with the customer, using part time workers and "newbies" who do not have the information from those that spent years learning GPS.
The "I'll escalate that" is the oldest trick in the book....
I received refurbished 765T on April 16, 2009 as I mentioned in previous posts.
Guess what? It died agian tonight.
Reason? I paired it again my my Nokia N95. It wokrd fine for 5 or 6 times today. I had to go out on a short trip to mall, when I started my car, Nuvi 765 started up and tried to sync with my phone and displayed the same horror message, "GPS is updating firmware". It started update upto 1% and boom, dark screen. It did not revive after this.
I already sent email to Garmin and will contact repair centre because they gave 90 days warrenty on it.
And then I will wait for the third refurbihsed unit which die the following week and the cycle will continue (of retuns and exchanges).
Is the "Thermal Runaway" problem associated with specific units or the whole nuvi line?
I am just wondering if anyone else has Nokia N95 and Nuvi 765 combination. Nokia N96 pairing killed my two 765 units. The last one died on last Firday evening.
no data plan or card here. maps and gmxt load directly into the smartphones memory and the smartphone has sirf iii chipset built right in...
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