continuous updating ???? Nuvi 880

 

I downloaded and thought I properly updated my nuvi 880 about 2 weekends ago. However, it hasn't stopped giving me the message it is UPDATING SYSTEM SOFTWARE, and it won't cycle into viewing the map, orthe satellites, or letting itself appear as a drive on my computer. I last saw it operate on my weekend drive to Louisiana before Christmas, then the touch screen stopped working and had to be reset. I downloaded and THOUGHT I properly installed the 4.0 software, and haven't seen the unit function since.

What can I do? Just call Garmin? Or is there something I can do which is a nobrainer? Any help appreciated.

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"Making tracks..." {:)-<=| Nuvi 880

delete the new "GUPDATE.GCD" file before restarting

Try connecting the USB cable and open your operating system's file manager and look in the 880's Garmin directory for a file named "GUPDATE.GCD" and delete it then disconnect the cable and let the 880 boot up.

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Garmin Drive Smart 55 - Samsung Note 10 Smartphone with Google Maps & HERE Apps

It could be in a loop. I

It could be in a loop. I would try removing the battery for about 30 minutes and then see if that corrects it.

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NickJr Nuvi 3597LMT

Cannot get into the system to do that

rjrsw wrote:

Try connecting the USB cable and open your operating system's file manager and look in the 880's Garmin directory for a file named "GUPDATE.GCD" and delete it then disconnect the cable and let the 880 boot up.

There is a problem because I cannot get into the unit any way fashion or form to do anything. I called Garmin, but the only email response I got was asking me what was on the screen, and then since New Year I haven't heard anything back. So I am in a holding pattern here.

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"Making tracks..." {:)-<=| Nuvi 880

I'll try that again..

nickjr wrote:

It could be in a loop. I would try removing the battery for about 30 minutes and then see if that corrects it.

I did take the battery out, but did not leave it out as long as 30 minutes. So I will try that again and make sure I go as long as an hour this time. I had a hard time turning the unit off and it kept turning itself back on, but finally it stayed off.
Let's hope this does the trick.

However, I am gunshy now, and probably won't trust it ever again.

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"Making tracks..." {:)-<=| Nuvi 880

Call or email ??

babago wrote:

I called Garmin, but the only email response I got was asking me what was on the screen,

So which was it, a call or an email?

Garmin is known for good customer service.....but NOT via Email. Call them. The 880 is a new model so it should be under warranty, right?

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Magellan Maestro 4250// MIO C310X

Got it in July, think that means a warranty?

ka1167, first I did a search, no luck there. Then I emailed, and then I called. I did what they told me to do with the unit, (holding down the lower right corner and turning the unit off, then letting it try to reboot) and nothing worked.

Then, I went was on the phone with the techie and they had me connect to my computer and they tried to get it to do its stuff. No response at all from the unit. He gave me an address to use with a return authorization. He SAID I'd probably get a new
unit because it sounded like the memory was bad in my unit. So I sent it back to Garmin.

I got a replacement about 5 days ago. It was a REFURBISHED unit, not a new one. I had a lifetime subscription to MSN-Direct on the old one, don't know how to go about transferring it to this one.
The MSN-Direct antenna (in the car power cord) and the SDHC and battery and maps I kept, but if they have unlock keys, what do I do to reload them to this unit? There was absolutely nothing in the box with the refurbished unit.

Was I wrong to expect a brand new unit in a box? I mailed the old one back in its original box. My mistake I suppose.

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"Making tracks..." {:)-<=| Nuvi 880

Replacement Units

Replacement units are almost always referb units. The only time I've heard of that being different, is if the company "substitutes" a different model because they don't have an exact model replacement.

You should be able to call Garmin and get them to switch the lifetime subscription to MSN-Direct over to the replacement unit or help you with any other questions.

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Tampa, FL - Garmin nüvi 660 (Software Ver 4.90), 2021.20 CN NA NT maps | Magellan Meridian Gold

.

My 760 was replaced with new. It was less than 2 months old, and the traffic never worked out of the box. It wouldn't light the second LED on the power cord.

It just depends on the CSR you are talking to whether it's to be new or refurb. The newer the unit, the more likely to be replaced with new.

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Frank DriveSmart55 37.322760, -79.511267

For MSN, you would have to

For MSN, you would have to contact MSN. They will not switch it over to your new unit. What they do normally is give you a refund for the time left on the unit that you bought the subscription for. Then you would have to activate a new subscription on the new unit and pay the fees for that new unit. This happen to me a couple of times

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NickJr Nuvi 3597LMT

That's What I Read..

nickjr wrote:

For MSN, you would have to contact MSN. They will not switch it over to your new unit. What they do normally is give you a refund for the time left on the unit that you bought the subscription for. Then you would have to activate a new subscription on the new unit and pay the fees for that new unit. This happen to me a couple of times

Okay, that isn't so bad. I'll just go ahead and get a refund, then maybe wait for the replacement unit to say it has expired, then get a new contract with MSN.

Thanks, folks.

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"Making tracks..." {:)-<=| Nuvi 880

MSN Direct and reactivation

nickjr wrote:

For MSN, you would have to contact MSN. They will not switch it over to your new unit. What they do normally is give you a refund for the time left on the unit that you bought the subscription for. Then you would have to activate a new subscription on the new unit and pay the fees for that new unit. This happen to me a couple of times

I got a new 850 when my 750 broke. I just reativated the MSN with the long code that came with the unit. It works fine...indyjraft

You got a new unit...I got a refurb

indyjkraft wrote:
nickjr wrote:

For MSN, you would have to contact MSN. They will not switch it over to your new unit. What they do normally is give you a refund for the time left on the unit that you bought the subscription for. Then you would have to activate a new subscription on the new unit and pay the fees for that new unit. This happen to me a couple of times

I got a new 850 when my 750 broke. I just reativated the MSN with the long code that came with the unit. It works fine...indyjraft

....and it didn't have to be activated, it was already working, and they didn't give me a different code. The one in the refurb unit didn't have to be activated. So I think this is a trial subs or something left over from the previous owner who sent his/her unit in for repair. If that is the way it works, then somebody has my first unit, and it will suddenly quit working when I get a refund I THINK. So where does that leave me with this refurby jobby? I suppose my MSN on this unit will quit working when the former owner pulls the plug.
sigh....don't understand all that I know.

...or is that, don't understand all that I don't know?

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"Making tracks..." {:)-<=| Nuvi 880