FYI, my Nüvi is about 30 days out of warranty and was having some problems. I contacted Garmin and they worked with me on the phone trying to fix the issue. After no results the asked me to send it in and when I asked how much the out of warranty repair would cost the tech told me just send it in and they would fix or replace it at no charge. They kept me posted via email and it is on it's way back to me. It was tough to live with out it for the seven days or so but AGAIN Garmin proving that they are the best in customer satisfaction!!!
there customer support rock's
Garmin is by FAR the very best at Customer Service.
I have been constantly amazed by the customer support they offer, and the extra effort put forth by them as they go out of their way to even support products past the warranty period!
My hat is off to you Garmin:))) Keep up the amazing work.
Clearly the way to build a loyal base of repeat customers.
I actually have you beat. Mine was 4 months out of warranty when I had some problems with it and they replaced the unit free. They sent it back to me during the first week of April. I called them up to re-register it since it was a different serial number then I got a notification that it was available for the free 2009 update! They totally rock!!
I think we have all seen the amazing support and customer service Garmin provides. It's like I was told, "Anyone can make a GPS, but not everyone can support it like Garmin does". That's a very true statement.
Garmin has friendly support staff, intelligent, personable and talented. Calling Garmin is like calling a friend, and a friend that genuinely cares.
If you call Garmin, the chances are in your favor you are going to talk to someone that is actually there to help, not some third party company that reads a script and never hears the real question.
Hats off to Garmin's support!
Of course, I know there will be people that will say they haven't gotten good service, but I'm suspicious of them, I've always found them to be nothing short of awesome!
I'll second that...
When it comes to customer support they are, without a doubt and hands down, "THE VERY BEST".
FYI, my Nüvi is about 30 days out of warranty and was having some problems. I contacted Garmin and they worked with me on the phone trying to fix the issue. After no results the asked me to send it in and when I asked how much the out of warranty repair would cost the tech told me just send it in and they would fix or replace it at no charge..........
I actually have you beat. Mine was 4 months out of warranty when I had some problems with it and they replaced the unit free. ......)
Experiences such as yours are what makes it so easy to recommend Garmin when friends ask for information/recommendations.
I feel as if I am part of a family...sort of.
there is not doubt that Garmin does a great job in customer service. Not only are they the best in the GPS market, but I have not found better customer service from any company I have ever interfaced with. They are NUMBER ONE
Garmin customer support is exactly the reason I dropped Magellan after being a long time fan of their products since the sportrak map days. I'll never go back. Magellan really needs to re-structure at the very least.
Garmin's got my vote!
Nice to know they are a company you can rely on if things go wrong. Let's hope they don't send the tech support off-shore. Keep it up Garmin.
I had a problem with my power cord (traffic antenna) on my nuvi 680 and they were out of stock. Garmin sent me a regular cord, without the traffic antenna to use until they could send me the cord I needed. Very nice!
This is why I will never buy anything but a Garmin!
I would be lost without my Garmin. Well kind of not really, well you get the idea.
There is Garmin and everyone else. Exactly why Garmin is #1.
This is what I call showing an ability to think while on their feet! That's Garmin for ya-
That's what taking good care of your customers and keeping them feeling LOYAL is supposed to be like!
Wish there were more businesses like this who are willing to spend a dime or two on red-carpet when ever needed, to keep many people happy, when they each will possibly spend hundreds more in the future!
This is the kind of company I want to do business with... I'll tell ya that.
I have had no reason to call customer service for Garmin but I am glad to know that they stand behind their product this much. I used TOMTOM (for PDA) before but changed to Garmin when I found that the top 8 (at the time) reviewed GPS units on GPSmagazine.com were all Garmin. Magellan was next then TomTom. The only feature I miss is Itenerary planning and that is available on the 750 whichI plan on buying when it comes down a bit more.
However be forwarned, I'm sure that the looseness in their customer service (i.e. willingness to repaire for free a unit out of warrantee) will come under attack from a bean counter who sees only the bottom line and not customer loyalty.
Bean counting apparently was what they were doing when they decided not to give free map upgrades to recently purchased 660's. They do listen to customer complaints, however, and smartly changed their policy.
So garmin returned my out of warranty 670 last month and it still had problems.
They just replaced it and it has v2009 maps. Garmin is the best!
Thank you for sharing this, it just re-inforces my high opinion of Garmin's great customer service. Stand by your products and go the extra mile for your customers.
they took care of my gps 3 times. and it was 2years old
That is good to know about Garmin. Hopefully they keep that up and don't eventually outsource that part of their business.
Hopefully I won't have to test their CS department but it's encouraging to hear quite a few consistent stories about how well they do take care of their customers, should the need arise.
I haven't had any problems with my 680 that I have had for over a year so I haven't had a chance to use tech support. However, I can say this. I called them and asked about MapSource and what it did. Once he told me about it, I asked how to get it and how much it would be. He didn't ask for a serial number or anything. He took down my address and they sent it to me for free. Can't ask for anything better than that.
This is encouraging news for the Garmin people-
I bought a Nuvi 350 in October of 07. About a month later, the wall charger died. Emailed support and they sent a new one out right away. This July, the USB connector on the back of the cradle broke. Emailed support and they sent out a complete new suction mount kit.
No hassles, no "please send the defective part back first" delays, just immediate and courteous service. No complaints at all with Garmin service.
A 7 day turn around doesn't sound bad. I'd probably hijack my wife's nuvi though.
I know someone who wrecked the suction cup on the windshield during the summer. Garmin just sent them a whole new suction mount.
I have used Garmin CS many times. They are fantastic.
I've also had great CS experiences with Garmin. They helped me keep the cost of a repair to the USB port on my GPSmap 60 to a minumum, and turned it around very quickly. I've got nothing but praise for them.
Done a little resea rch on the net & decided to go with Garmin. I was not sure if I made the right choice but now I think I have.
The customer support and resources available from Garmin makes Garmin the smart choice for your GPS provider. Just looking at the the number of Garmin units represented at POI Factory versus the other manufacturers should tell anyone Garmin is the leader.
I couldn't be happier with Garmin!!!
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