I accidentally deleted the gmapprom.img file from my nuvi 350! :(

did you by chance have a back up, or it might be in your recycle bin? if you run windows, xp, vista, i deleated a few files by mistake and after a few hair pulling minutes i found them in my recycle bin!

hope this helps!!

Go to your trash can in windows and restore it to the Nuvi, that is if you have that option...

Do not delete it from the trash can !!!

I bet your stomach went flip flop when you figured that one out, The only thing that i can think of is to give Garmin a call, and see what they recommend other than to use it for a ipod.

Yeah I tried checking for it. It wasn't in recycle bin. The file is too big I think for it to be saved in there and/or when you delete files from external hd's, they are deleted for good. I am so mad.

I don't know why Garmin doesn't put this stuff on ROM so it can't be deleted. Or just have a reset button that puts everything back to original state. This is ridiculous for a software loophole!

How is Garmin on the phone? Is their service decent? All I need is just the CD they use to install the stuff before we buy it. To me, I already paid for this CD and I don't have it.

Man I hate Garmin with all my might!

man that is a bummer, i back my GPSR up when ever i make big changes, i have a terabite drive that i use to keep all of my computer/ server/gpsr back ups on... as for GARMIN service they have always be great to me!! never any big issues, to get them or to get things fixed, i call i wait a bit then my issues are taken care of! sorry i couldnt be of more help!!

Why would you hate Garmin when you deleted the file before checking what effect it would have? I think you might want to take the blame for this one. Garmin will do all they can for you but if you bought a new computer and then deleted windows, would you find fault in the computer company? Yeah, give Garmin a call and tell them that you, by accident, deleted a file that renders your unit useless. I'm 99% sure they will help you with the unit.

If you deleted it directly from the unit it will not be in a trash bin. The only time files go to the trash bin on your computer is if you delete them from your computer. Obviously it is true when Garmin states in the manuals be very careful what files you delte if you are not sure what they are used for. You might post a request on this site asking anyone with the same unit to copy it and send it to you to copy to your unit. I think that would work but am not sure.

Thanks for all the help. I came to this site because I typed in google my problem and this site had lots of info.

I am going to call them. Do they actually send the CD with all the stuff I need?

I don't want to have it repaired because I saw the repair price is $175 from their website and there isn't anything to repair!

mike this may be harsh but this is not Garmins fault, 1) From what I can tell from your post you deleted a file without knowing its function. 2) you did not backup before messing around with files. and 3) If Garmin did provide a full restore feature it would require more space in the already limited memory meaning, and you would have had to delete more files.
I am sure if Garmin can help they will.

Sorry for the duplicate post but Rayzer must be faster typist than I am.

I just called and they say it has to be shipped back to Garmin. Am I getting charged for this? The guy didn't say there was any cost involved. Tell me what to do guys!

They gave me order and RMA number and address.

I think you need to ask if there is a charge or not...how would we know...

Haha I don't know. I assumed he would of told me on the phone if there was a charge. Either way, it is useless to me and I have already GPS installed on my phone. I plan on consolidating anyways. The GPS on my phone is better in someways because it gives me the number to the place I am going to and I can call that place LOL. If they give me that $175 BS, I will argue and then tell them to stick it up their @$$! It is useless to me anyways. Life is too short to be pissed.

Or you can get the 2009 update. When I got mine, rather that installing from the dvd, I deleted the gmapprom.img file on my nuvi 250w and installed the 09 updates directly from the CNNANT2009Update_ENU.msi after entering the cd key. First, I copy the CNNANT2009Update_ENU.msi file to my desktop then install from there.

I bet another POI Factory member would be happy to get the file to you on a USB Flash Drive. I don't think that the gmapprom.img file is serial number dependent .... I would guess that if you got the file from another nuvi user you could get yourself up and running.

If you live in the NJ/NYC area I'd be happy to try it out w/ you! I have the nuvi360 ... same map file - I think!

Or, one of us can send you a drive with the file.

If you can confirm this through some of the more knowledgable users on this site, this may be the easiest and quickest option.

Can you not just complete the installation now you have some space?

to chill out! And after Garmin restores your files that you deleted, tell us about the GREAT service you received!

Regards,

N

Here's a thought, wait till you have something to complain about before you start complaining. Maybe you should check some of the other post on what a good job Garmin does as far as customer service. Man if you called me and started going off, you can bet you, would have an expensive IPod.

I maybe wrong but I think that the file in question is serial # dependent Thats probably why you have to have the codes to update it, other wise 1 person could update to 2009 maps and then send copies of the gmapprom.img file to everyone so they would have the updates free.

And MIKECART1 quit your bellyaching. I've been working with computers sense 1977 and have learned IF YOU DON"T KNOW WHAT YOU ARE DOING DON"T DO ANYTHING!!!

H Hannah
Nuvi750

Haha yeah the guy on the phone laughed at me. He asked "were you trying to free up some space". I told him:

"yeah I was trying to put some mp3's on there and I just deleted the biggest file I saw on the GPS, at the time I thought it would work"

he goes:

"yeah... uh... you can't just go around deleting files"

I bet he was like WTF is this guy nuts? LOL. It really sucks because I work with computers everyday and actually I am helping design a nuclear power plant at the moment. Pretty scary huh? LOL My friends say that we are all doomed.

Interesting idea. Well I don't want to put more money into the GPS than I have to. I will wind up getting that and making the GPS not even turn on eventually LOL.

Nope, it won't install the maps or anything. When I turn it on, it says the maps are unreadable. I wish I had just dragged the file to the desktop just in case this happened. I'm a total moron!

I am just going to pack it up and ship it to Garmin. Let this thread be an example of their customer service skills. I am pretty sure it will be historic too since I found others through a google search. So far:

-Deleted file Saturday 4-12-08
-Called them and put on hold for about 10 minutes 4-14-08
-Got RMA number
-Told to ship it to the factory
-Shipping tomorrow 4-15-08

Wish me luck!

YOU may get the new mapset. 2009 who knows.

Wish you luck? actually I'm wishing the people on your state luck when you finish designing that nuclear power plant...does Three Mile Island or Chernobil comes to mind?

Haha. I know how to design a power plant. Don't worry.

I will be thrilled just to get it back. I don't care what mapset I have. Put year 2000 mapset on for all I care LOL.

I am curious why you think this isn't fair? You deleted the file..and Garmin did nothing wrong...They are the one of he best CS operations I have delt with over the years! Why would you ever think that deleting the largest file would ever be a good thing and then blame someone else for that assumption!

Sorry about your situation but I really see it as your situation to fix...I'll be curious to see the outcome so if you could please post the final outcomes??

Good luck!

mike, more than likly Garmin will send you refurbished unit rather than return your GPS, so you might want to copy your favorites file. Plug-in your unit and open the GPX file then copy the filename "current".

http://i132.photobucket.com/albums/q21/mikecart1/Garmin%20nu...

Hopefully I will see again someday.

And I think it is Garmin's fault for leaving that option available. Now if I somehow found a way to link it up with a 3rd party connector and happened to see I could delete the file, then that is one thing. But the USB cable came with the product. Garmin didn't say anything about deleting stuff in the manual in the box or the e-book version online. And why they didn't give the full instructions in the box is beyond me. I paid $623 and at least I could of gotten a complete instruction manual maybe worth $10 at most. Anyways, enough worrying. I'm shipping this off tomorrow! Will keep ya'll updated. Maybe they will hook me up with the 350W. Now that would have me giving Garmin 5 stars!

The PC also has the option of deleting the OS, guess that will be next so you can blame Microsoft

This is how you are coming across, for making your GPS into a paperweight.

http://www.youtube.com/watch?v=qS7nqwGt4-I

http://www.youtube.com/watch?v=XsYJyVEUaC4

Come on mikecart1...That is like saying..."Your Honor the gun came with the bullets..but the gun didn't have the surgeon generals warning on it saying bullets are dangerous to you health when the trigger is pulled..so it's not my fault!!"

it's someones else fault. Just admit it you messed-up, you aren't the first and you sure won't be the last. You deleted the file, not me or Garmin or anyone else YOU, YOU, YOU...You know what I mean, Vern?

I did the same. I`ve delected everything from my magellan, now I`m trying to fix it but so far stills the same. ANYONE knows how to fix it?
When I plug it on my computer, it looks like a dead gps.
Coukd someone give me a hand?
Thanks
Willburgh

Another thing is that the USB doesn't work
Seems like it is not recognized. I don't know how to make the sd card work as well.
I think I need to read the manual.

Too bad you hit the delete button – I bet that will not happen again – ha ha. I have found the Garmin service to be excellent. I had (or thought I had) a problem with my Zumo. They were quick (maybe too quick) to have me send it in for service. A replacement was at my doorstep one week later – all better. It turns out it was a software glitch that was resolved in the last map update, but I did not know that at the time. Anyhow, good luck. I was under warranty so there was no charge, hopefully you will have the same good service many of us have experienced from Garmin..

When you do an upgrade on maps, doesn't it delete it anyways before putting on the new map set? It has too, cause there wouldn't be enough room on a standard install.

I would just redo the upgrade.

Even though it's not in the recycle bin it may still be on your hard drive. When you delete files under windows it just deletes the address that points to that file - the file itself is still on the hard drive.

You need to use a software program that allows you to get the data off the hard drive - there are several good programs out there.

Try this site: http://data-recovery-software-review.toptenreviews.com/

Highlight all then hit "Alt-Delete" that should fix everthing!

You weren't the first, and you won't be the last. See:
http://www.poi-factory.com/node/7129

RT

Do you have mapsource on your computer? Don't know if it will work but maybe try loading from there?

Let me know if they install the new mapset 2009. Then I can delete my map and send it to them too.
lol

Shipped with Priority Mail 2-3 days with tracking number and $200 insurance. Cost me less than $8.

Current Cost so far to fix my mistake:

-Shipping = $8
-Gas = $2
-Receiving it back working = Priceless

Glad to hear of your "Good Fortune".

A friendly reminder - Back Up Everything on your GPSr to your computer as soon as you can verify it is working. It takes a little time, but, as you can be a witness, is well worth it in the long run.

Again - Glad Your Back GPSing.

This is just making me laugh with mikecart1.

WOW, doing a Nuke plant, this can't get any better,LOL!!!

What good fortune? I just shipped it off LOL. I ain't back GPSing.

Hahah. Trust me I won't put any files that you can just have operators delete when they trying to jam to mp3 in the Main Control Center. I am beyond Garmin. I know about things like this. Just listen to this song to make you feel better:

"he's got the whole world.... in his hands"

I am presenting to China this Thursday. They gonna be impressed.

Mike, you made my day today, lots of luck with your real job. Don't show them any GPS systems when in China, LOL.

I can't get the image of Homer Simpson out of my head! Sitting at the nuke plant dropping donut crumbs!

Doh!!!

onto his Nüvi.......

I sent in a unit to Garmin that I broke. I told them I broke it. I told them it was my fault. I paid for the shipping to Garmin. They sent me back a new unit for no charge and they even paid the return shipping. I'm a believer in Garmin customer service.