Free map updates - How did we fare?

LOL

I have the nuvi 660 and have requested the upgrade also. I have noticed many discrepancy with my maps missing streets

I spoke w/a tech and was told no free map upgrades because the Garmin Streetpilot I5 has been discontinued. I also sent an e-mail and was told the same. I purchased my Garmin 05-14-07 and love it. I would be interested to know if anyone else w/discontinued models got the update free or even for half price.

I received the update with no hassle. I registered the product and then emailed product support saying that I understood that I was entitled to a free upgrade. this was their response:(email response on 8/17 and I received the DVD yesterday 8/24)

Garmin Response

I will be happy to assist you with this. Based on the unit you have purchased and the registration date of this unit, you are eligible for a free update to the 2008 City Navigator North America NT maps.

I will place the order for you if the address on your account is the address to which you would like the update shipped. If you wish to use a different shipping address, please email that address back to me and we will get the DVD shipped out as they become available. The updates are being shipped via UPS Ground. If you live in Canada, extra charges may apply.

Please note that this is a DVD so you will need a DVD drive. You will also need internet access in order to update this unit. Other requirements are displayed on our website.

If you have any questions or concerns regarding this email, please feel free to email me back.

With Best Regards,

Lori F

Product Support Specialist

2nd Shift Automotive Team

Garmin International

913-397-8200

Speaking of the upgrade, are any wholesale outlets offering the DVD at a less costly price also. Thanks in advance.

http://www.provantage.com/garmin-010-10989-00~7GRMM01N.htm

$53.64

I have a zumo 450 and all I did was put in the s# of the unit and map,I got a note and they are sending the update....Got my update 09/04/07 will try too install in the next day or so..

I have a Nuvi 660. Still haven't received a DVD after this email response from August 5th:

>>Thank you for contacting Garmin International. I will order the update disc right away.

With Best Regards,

Gerald M

Product Support Specialist

Automotive Team<<

Maybe it will get here soon?

I registered my nuvi660 on mygarmin today and after entering my serial number and registration code I was offered a free upgrade. I submitted my address and confirmation page saying my order had been processed. No hassle with talking to tech support or faxing receipt. Just do it online. Hopefully mine will come in the mail in a few days. Any idea if the map update will delete my favorites (i.e. waypoints) that I have stored on my garmin?

It probably will delete your Favorites. Copy the current.gpx file from your nuvi to your computer first. Then copy it back when you are done.

I was just able to do the same thing for my Nuvi 350 that I purchased at the end of June. It was very simple, we will see how the update itself goes.

I am emailing to try to get the new map update hopefuly it will all work out smooth

Thanks for the link.

Got the email this morning saying I would get my update within 7 - 10 business days.

It does pay to be polite! (and patient)

I purchased my garmin c530n last week and after finding this website and reading the post i decided to try and get a free map update from Garmin.
Initially i was told that i would have to purchase it at full price @ $70.00
After some talking I was able to get the tech support person to offer it to me at a reduced price of $35.00.
I asked to speak with a supervisor and aftger a few minutes of waiting i was told that i would recieve the map update at no charge. I would recieve it in the mail in a couple of weeks.
A side point.
I was told that the entire map update will not fit on the street pilot models.
You have to choose either United States lower 48 OR Canada and Alaska.
Because of this Garmin has reduced the cost of the Street pilot models.Which by the sounds of what the tech support person told me
is not much of a reduction.I will say that the Tech support person was very friendly and professional.
I cant remember his name exactly.

This is true, however, if you have a card/reader writer you can transfer Alaska and Canada or lower 48 to the SD card using Map Install that comes with the update. Then insert the SD card into your unit and have all of the maps available to you. This, of course, requires you to have a card reader/writer and an SD card (I used 512m for Alaska & Canada - easily fits). I have a c330, but I would think this would work for you as well. Have fun...

In addition to the Canadian Provinces and Alaska, I added Hawaii and Puerto Rico to my SD card for my c530.

Great idea, but I didn't have a need for these. That being said, I could go back and load them as there's still plenty of room on my card. Now, if I could only find out how a couple of folks on this site claim they can load POI's to their SD card for the c330 - tried with no luck, h-m-m-m....

Yes!! Garmin is sending me my map update for free - CNNA 2008. Ryan, Garmin tech, sent me a nice email and just asked that I send him a copy of the receipt. I was a little reluctant since the c330 was a wedding gift with no gift receipt but . . . when I checked for a new restaurant in my neighborhood via the link you (redbarber) gave me to the 2008 mapsource viewer . . . well, I'll be . . . it's there. I was impressed and felt it was worth the awkwardness to ask my wife's grandmother for the receipt. So, I sent it to Ryan, Garmin tech, and now I'm just waiting for my DVD to come in the mail.

By the way, for your stats - I sent three emails and one phone call. After, receiving a no from both one email and one call, I gave up. However, Ryan replied on Friday with a yes.

I can understand their position on the c330 and I also appreciate their willingness to compromise, 1/2 off (i.e., phone call with Bobby, Garmin tech). But, I especially appreciate for free.

Anyone have any experience using gps for hiking? Next spring, I'd like to buy a gps with topographic maps. I've heard a couple good reviews on Garmin's Rino 530. Any opinions?

Thanks again redbarber! Oh, and thanks Ryan.

Did anyone have success with a Garmin purchased in 2006?

I bought mine in 2006 and just went ahead purchased via Best Buy. I felt that was the right thing to do.

My Nuvi 660 came with the 2008 maps installed. I have
been a Mapsource user for years, so I asked if I could
get a copy of the DVD maps to use with map source, and they
are sending me one. I have been using Garmins since 1991 and
have always been impressed with them as a company.

yeah garmintech!! save my day baby!!

I will try to update this weekend. Is it easy to do?

Bought 2 Streetpilot c330 units 6/26/07 and registered both on MyGarmin. Called tech support to check on 2008 map update and was approved for free update(s) in minutes. I haven't seen it yet but was told that due to backlog it would arrive by September. I talked to Ryan who handled everything quickly and professionally.

Hi, everyone,

Well, I wasn't one of the "lucky ones" who got their update free of charge. I talked to "Keith" at Garmin. He explained that the cutoff for free updates was sometime in May. I had registered my Nuvi on February 9th, so I was offered the product at 50%. Better than nuthin', I suppose.

Miki

Got the yes on Aug 23 and was told they were out of stock, so I was expecting a long long wait. It arrived at my door (Ottawa, Ontario, Canada) Aug 31. Just installed without a hitch. I didn't time the install as I did it at work (I don't run Windows at home)

Jamie

DVD came in the mail last week, installed perfectly and no problems. I bought my C340 at the end of June and had no difficulty getting the free update. It forgot most of my settings and favorites, which was no biggie, other than it remembered I was using Emily, which surprised me.

I registered my 370 and it wants to charge me for the 2008 when I tried to update on their site.

I later called the tech and gave them the SN# and I got 2008 map for free.

Just to update on this. I placed the online order on Aug 24 and still have not seen any DVD in the mail. Anyone had success with this?

i too have c330 garmin that i bought just one month before. How do we update the maps on it for free?

What date did you purchase it?
What version of the maps are installed on it currently?

If you have v8 instead of v2008, then you can do one of the following.

Either log into your myGarmin account and click on Map Updates and see if you are eligible.

Or call Garmin and ask them if you are eligible.

I could not find my receipt but registered my Nuvi with a purchase date in june 2007 and was approved without question.

I called up Garmin and asked them about my 2008 update since i bought my 350 on april 19. he talked to the supervisor and said he will send me the update for free. The only problem is that garmin is back ordered on the 2008 maps so i dont know when i will receive the update.

I registered my Nuvi last night online and the map order was part of the registration script. I won't hold my breath if they are on backorder. At least the map update is integrated now.

Same as me. Ive had my c530 for 9 days. Called GT today and was told my unit didn't qualify for a free update. Told him (Russ) that it was registered and I just got it. Told me I could get a update for a reduced price. Told him it wasn't right as I had just purchased this and it was out of date on the maps. I then asked to talk to a supervisor and was then placed on hold for 5 mins. When he came back (Russ, not a supervisor) he said if I fax them a copy of my receipt that he would see if he could get me approved for a free update. Will be faxing that over this afternoon. I also asked for a copy of Map source and was told they would send that as well if I was approved for the updated map.

Guess I will have to see what happens. I don't really think they go and ask a supervisor. I feel they just go thru the motions trying to get you to pay for it. Total time on the phone with Garmin, 17 mins including the wait time to talk to tech and being placed on hold. I expected it to take a lot longer after reading other posts.

After several emails to "Joey" and his supervisor as comstomer support, the best I was able to get was half price and free shipping & handling. I've only had my Nuvi 350 for about 4 months.

Keith

So I just bought my first GPS (Nuvi 200) and I was told I was eligible for the 08 update... question is how many free updates do i get, and is it worth it doing it now?

You get one, and this is it, get it while you can...

I bought a nuvi on 5/30 and when I made a phone call to Garmin it was no problem to receive a free update. Though at the time maps were on back order, had to wait about 10 days.

Daryl

I bought a nuvi on 5/30 and when I made a phone call to Garmin it was no problem to receive a free update. Though at the time maps were on back order, had to wait about 10 days.

Daryl

ding ding ding.... i got my maps.... took forever but i got it

I also logged into my garmin page, clicked on the map update and got the free upgrade offer from Garmin. I bought mine in May 15th 2007.

Sax0

Its been 2 weeks since i received the email about my free upgrade. no new maps in the mail yet.

I'm waiting for mine also. I was told in a e-mail last week from Garmin that they are out of them again and waiting for a new supply. Could be awhile.

no luck, lucky you

I put in for my upgrade on Sept 7th and received it Sept 28th. Three wks, not bad.

I purchased my nuvi 350 in April. Tech support told me to fax in my receipt several weeks ago, I am still waiting!

If you have not received any verification of an order number, I would contact Garmin, either via phone or email. Don't give up.

"I purchased my nuvi 350 in April. Tech support told me to fax in my receipt several weeks ago, I am still waiting!"

Why did you have to send in your receipt. Did you register online? All this could be done on their site; you don't have to talk to anyone. If you qualify then everything is ready for you online.