Did you get a free update to 2008 maps?
Thu, 08/16/2007 - 12:31pm
17 years
|
Since so many have reported inconsistancies with Garmin's map update process, I was just curious. Please respond to this thread if you have an experience (either positive or negative) with getting the latest map version for your Garmin GPSr. Please include:
- Your GPSr model
- When you bought it
- Did you get your upgrade free?
- What did you have to do to get it free?
- If you were unable to obtain a free update, what was the reason given?
- Do you know who you dealt with at Garmin
I would like to collect as much info as possible, for use in drafting a letter to Garmin management about their screwy policy.
Here is my info:
- Model: Zumo 450
- Purchased 6/22/07
- Got free upgrade after single phone call to tech support.
- All I had to do was email a copy of my sales receipt.
- I spoke with Ryan N. at Tech Support.
Here is my daughter's experience:
- Streetpilot C530
- Purchased 7/9/07
- Refused free update via email from Nathan T. at tech support.
- Reason given, C530 is not eligible for free update.
- I called support, spoke with Tranika. She initially said no free update for C530, offerred 1/2 price deal. After I requested to speak with her manager, she said they were making an exception for me and sending a free update.
So, how did it go for the rest of you?
Map Update
Nuvi 350
Purchased May 2007
I received the map update without request. I didn't ask for it but I'm glad to have it. I'm a corporate pilot and have noticed a few (not many) but a few inconsisties here and there, perhaps this will help.
Still a great product, I would travel without it!
James
James
NUVI 350 Customer Support
Great post there tarcock.
I'm using the 350 as well, would you mind sending the garmin customer service contact info?
Thanks!
James
falcon50ex@gmail.com
James
2008 Update Received
Nuvi660
Purchased In June
Free Update with an email sent in September.
I dealt with Lucinda, a very helpful, patient, and knowledgeable representative.
The only reason I am popping out of lurk mode is to praise the Garmin customer service. They need to give Lucinda a raise in pay!
-S Harvesting Daylight...
Your GPSr model - nuvi
Your GPSr model - nuvi 350
When you bought it - Nov. 23rd
Did you get your upgrade free? - Yes
What did you have to do to get it free? - E-mail techsupp@garmin.com
Hello
I just purchased a nuvi 350 this past weekend and I just wanted to confirm a few things.
1. I noticed that I have the City Navigator NA v2008 maps installed. This is the most recent I assume, so that is awesome!
2. I have an unlock code here as well. I assume that this is for the DVD version of the maps that I can use with MapSource? I would like to request this DVD (maps and MapSource) so I can start to
compile and manage some POI libraries that I want to create. Please let me know what information you need from me. Below you will find my login and nuvi information.
If you were unable to obtain a free update, what was the reason given? - N/A
Do you know who you dealt with at Garmin? -
Dear Ryan,
Thank you for contacting Garmin International,
I have now ordered you the DVD for City Navigator 2008. This is only 1 disc as mapsource is the program that runs the maps thus only 1 disc is necessary. 2008 is the latest.
With Best Regards,
Pete S
Product Support Specialist
Automotive Team
FM Traffic / MSN Direct
FM traffic and MSN direct are not the same? I know you have to subscribe MSN direct but i am not sure about FM traffic. So, if you want both options, you have to subscribe both? Can you tell me how much for each subscription? Thank you
Is an undate needed?
I bought my Nuvi 200 in January 2008 - days ago.
Are all maps "City Navigator L48 NT 2008" the same or are there versions of this product?
I actually did an update over the internet of maps and was surprised to find abnormalities afterwards. An exit that did not register, a turn onto a highway showing turn left when the turn was right.
I did not drive over the same area very much, but could the update I made have given older maps than what I got with the unit?
.
You can't update the maps over the internet.
Perhaps you updated the firmware?
But that won't affect the maps.
Are you saying that things are different now on the unit from before you did the update? Or was it that way before and you didn't notice it until now?
And there's only one version of the v2008 maps.
Is an undate needed?
Map updates are made using a disk that you would get from Garmin. No updates available via the internet unless something recently changed. Current map up date City Navigator North America NT 2008.
nüvi 3590LMT "always backup your files"
My understanding that the
My understanding that the latest map is City Navigator North America NT 2008.
Charlie. Nuvi 265 WT and Nuvi 2597 LMT. MapFactor Navigator - Offline Maps & GPS.
Free Upgrade - 350 (None)
I received a 350 for Christmas - Dec 2006. I requested a map upgrade three times and was told that did not qualify. Really!
JG - Nuvi 2460
Yes and No
My first unit (2730) I got a free update.
My "OEM" unit on the GoldWing came with an outdated map. The newer map was out and available long before I purchased the GoldWing but neither Mother Honda nor Garmin seems to care, they want $200 for the current maps.
I just purchased a Zumo550 to use on the Goldwing since the OEM unit is so limited.
Firemen Like It Hot, Wet, and Nasty !
c330/c550 bought late nov.
c330/c550 bought late nov. early dec. / 1st email=worthless discount/ 2nd email=shot down, claimed info was good enuff for most users (i told them i drive otr, did they read the email? does that qualify as most? come on!) 1st phone call- csr Josh Moruan- profesional, polite, knowledgable, saved my thoughts on Garmins cust serv. 2 updates 4 $60 delivered. I asked 4 a discount, he got me a good one.
c330/530 "Hurry up and wait." "If you can read this, thank a teacher. And since it`s in English, thank a soldier."
I just got the update for my
I just got the update for my C330. I had to jump thru all the hoops - First "no" then "half price" then "OK". The next problem is that this computer doesn't have a DVD drive, I'll have to do the update at work.
You don't cease to play because you grow old, you grow old because you cease to play.