how long can good customer service last?
    16 years
|
For example, we all know amazon is pretty bad. And I've been a shareholder since 1998 (how's that feel in the last 1 1/2 years?). One day something purchased is $179 on a lightning deal. The next week it's $159 on a regular deal. Yesterday $129. This is BAU for amazon today to move wares.
Just tried to make a tire appointment at Costco, as they have been encouraging that for years. Wouldn't you know, it wants the order #? How would I know, it's from 2.5 years ago, everything is always in the computer? AND, there are no appts for 2+ weeks hahahahahahahahaha
Believe me, I expect that when we drive over there, 3-4 bays will be empty with techs inside helping the cashiers.
But that, is, poor customer service. And that was not always the case--imho the boom and growth since the pandemic is an accelerant to the downward spiral....
The other day I saw a Hotlanta Costco shoplifting vlog on YouTube. A costco employee stops the woman at the exit, and asks her to turn around and go back inside. She complied. Why? Keep walking and leave the premises!
amazon camel
the website camel camel tracks amazon, and can often tell when a supersale isn't
https://camelcamelcamel.com/
the title of my autiobiography "Mistakes have been made"
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I'm sorry to hear of the issues you are having, but on the opposite side of the coin my dealings with Amazon and Costco have been nothing but pleasant.
I've ordered from Amazon for years and have never once come across a problem. My orders show up on time and often ahead of time, the prices have been fair, I can purchase goods that aren't available where I live etc. No problems here.
And Costco which I've been a member of for years, has always been exemplary in their service and prices. In fact just recently I was out of town and driving along the freeway when I got a flat. Managed to pull into a Costco just 15 minutes before the tire shop was going to close for the day. I tried to change the tire myself, but for some reason the jack in my car froze up and I couldn't open it.
I walked into the Costco tire shop and as they were getting ready to close, explained my problem, along with the fact that my tires were not purchased at Costco. The service guy said "No problem", and put my car up on the lift and changed out my tire for me, free of charge. I tried to give him a tip and he said "Thanks but no, we can't accept tips".
Anyway, again I'm sorry to hear of your misfortune with these two companies, but my experiences with them have been excellent. I hope things work out better for you in the future.
just
I'm sorry to hear of the issues you are having, but on the opposite side of the coin my dealings with Amazon and Costco have been nothing but pleasant.
I've ordered from Amazon for years and have never once come across a problem. My orders show up on time and often ahead of time, the prices have been fair, I can purchase goods that aren't available where I live etc. No problems here.
And Costco which I've been a member of for years, has always been exemplary in their service and prices. In fact just recently I was out of town and driving along the freeway when I got a flat. Managed to pull into a Costco just 15 minutes before the tire shop was going to close for the day. I tried to change the tire myself, but for some reason the jack in my car froze up and I couldn't open it.
I walked into the Costco tire shop and as they were getting ready to close, explained my problem, along with the fact that my tires were not purchased at Costco. The service guy said "No problem", and put my car up on the lift and changed out my tire for me, free of charge. I tried to give him a tip and he said "Thanks but no, we can't accept tips".
Anyway, again I'm sorry to hear of your misfortune with these two companies, but my experiences with them have been excellent. I hope things work out better for you in the future.
To clarify, I am a Costco fanboy lol
But what I was pointing out is although they want tire appointments, there were none available for 2+ weeks. Also, it wanted the order# as part of the process. Costco is famous for never needing a receipt, they look up by membership. We returned Huggies Pull Ups that were 3 years old just by bringing them in, no issues.
We went for the rotation today and it was inefficient, but the people were friendly. It did take 2 hours despite having only 1/4 bays occupied when we came in. I see they did the work--they write on the tread of the tire I guess to not get mixed up. Because they cross the fronts to the rear which would essentially reverse the direction. Rears go to the fronts.
I just think that processes are breaking down. Amazon was perfect 20 years ago. They thought of everything. If a price dropped, they'd give you the difference. Think about it, today, there are free returns for ANY reason. So you can return the item at Kohl's stating better price available, and rebuy it at the lower price. All within the rules. But how long can this be sustained??
I have a long Costco tire story, but let me see if I can bullet it:
Tires wore out at 43k and warranted for 60k
I wanted Michelin but Bridgestone was on sale in Feb 2020 so I ordered the Bridgestone
Pandemic hit and never went back until June. Michelin on sale so wanted to change the order
Costco doesn't issue credits, they cancel orders and they you rebuy
In doing so tires were not worn out, they said 3/32", so no warranty claim now lol
I said what are we gonna do tech said lemme talk to mgr. We're going to put everything back so warranty again (he showed me the tread depth gauge said 3/32" and 2/32" is worn out)
They redo the michelin order, tires were $9/ea more, so should be $36 more no tax where we bought them
the invoice came out $136 more--say what?
They finally determined that when a warranty claim you don't get the $140 off etc meaning you don't get the sale discount because it's a warranty claim
In order to straighten it all out, a lead tech waited in line with me for customer service, and then told the person to give me a $100 credit. She said why, he said jokingly just do it. He said you don't get $40 because you're not charged for mount/balance anyway due to warranty. I explained in a hurry but at the time I told the tech I want to come back in 2 years and see you're the manager of this whole store. He thanked me and said words do matter.
Of course you know how real life goes. 3 years later, he's still a tech.
Yes I own Costco stock as well but my opinion is not related to that fact...