interesting concept--charged twice but SOP?
    15 years
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Interesting when I looked at my new FiOS bill.
On my day off, I turned in the 2009 Motorola set top boxes, that have been rented all these years, for the newer VMS1100 and IPC1100, which are not even heavy enough to be paperweights!
Knowing that this is an even swap, I got to be curious why my new bill is more.
It's because the credit for returning the old gear was the following day, the charges for the new gear started when they were a gleam in my eye at the store.
So I'll live, I'll pay. But it makes me wonder how much of that goes on with everything else, if this is a gaap? Such as leasing a skyscraper, buying a house, insurance, banking, etc.?
The only possible time the house doesn't win, that I can think of, is it seems that on one credit card reward program run by Jamie Dimon, you buy something, earn 5%, return it, he takes away 1% and leaves the bonus 4.
I suppose in my example, one can cancel the boxes all together, then get new ones the following day? But it's a free upgrade lol
p.s. in a google search, it seems this VMS1100 technology is about 8.5 years old, so I am way behind the times. Really, the factor that got me to do the upgrade was a pop-up appeared when I logged in about this action of upgrading, and the fact I happened to be off that day. And, knowing that neither one of my remote controls could get the set top boxes to change channels properly, even though a light flashed every time a button were pressed on the remotes.
The upgrade--it truly screwed up my ability to login for 1 day--I would get a dialog box saying to contact my supervisor. Can't make it up. Verizon is really messed up. They must have a massive mainframe backend trying to deliver a portal to customers and it just doesn't work right. I know, if I were intelligent, I would just cancel and never look back at any cable provider. Wish I could find my spine!!
If It's Any Consolation...
In the 38 years I worked for Verizon and the old Bell System, the billing / accounting department, for whatever reason, has always been plagued with errors. They even screw up employee accounts as well. It was an embarrassment for virtually my entire career there.
As an employee who dealt with the public directly, I often took the brunt of these customer complaints since I was the only one they could talk to face to face.
Chase is like that. I had to
Chase is like that. I had to return some items paid with paypal/chase (5% category). The refund deducted 1% from the point total but left the other 4% bonus points.
well
In the 38 years I worked for Verizon and the old Bell System, the billing / accounting department, for whatever reason, has always been plagued with errors. They even screw up employee accounts as well. It was an embarrassment for virtually my entire career there.
As an employee who dealt with the public directly, I often took the brunt of these customer complaints since I was the only one they could talk to face to face.
I'm glad to know you, and I in no way dislike people who work for Verizon.
I cut my teeth on PBX's at the time Lucent Technologies was being spun off. That was my forte. This was at a time when the actual phone sets were digital and analog, but the backbone of the voice network was already fiber (from floor to floor and building to building). Suffice it to say my employer got rid of in house pbx's in 2015, and went to cloud based services.
I met a lot of Lucent/Avaya techs over the years, and also Bell and Verizon techs. For the most part, all decent folks. Billing was a funny thing, telecom was the type of department where a 3rd party could simply walk in and save the co. six figures by canceling services that are not needed/being used lol
exactly
Chase is like that. I had to return some items paid with paypal/chase (5% category). The refund deducted 1% from the point total but left the other 4% bonus points.
What I'm thinking is they view $75/quarter as nothing, removing the 4% bonus would take some work, and maybe they even say those are points, not truly cash...but I do convert them into cash....