call centers cust svc
    15 years
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I had to call the wireless provider because I made a change back in Dec that was supposed to lower my cost and it went up for 1 mo. pro-rata. i.e. I called 12/19, and was asked, do you want it effective 12/14, or 1/14. I said 1/14, but rep came back and said you'd pay $19 less if 12/14, so I said ok.
Funny how we used to cringe, oh man will have to speak with someone offshore.
Seems that's changed, now it's whew my call went offshore, now I feel confident my problem will be resolved. The key? Understanding and empathy. That's customer service.
Even my own employer, the service desk is in that same country, because they do a superior job.
It did take 24 minutes, but the credit was applied ($28, I get many play the I make more than that in 1/2 hour game but not me, I want it right).
I remember once I told my aunt and cousin, I changed my BMW plugs (they both have BMWs). Took me 90 minutes because I took my time, cost $68 in parts, and dealer gets $450. They both went, pffffft. I'd rather pay the $450 and not waste my 90 minutes and use it for something else. lol
That #5 plug is obstructed by the strut tower bar thingy necessitating a shorter locking extension, which I didn't have at the time...
Just want the problem fixed
I had a big problem with charges on my cell plan. Over 5k. Finally got it fixed but had to call repeatedly, wasted hours and it took 3 weeks when the problem should have been fixed in about 15 minutes. Frankly I don't care what country they're from or in. I just want my problem fixed, resolved or told the process for resolving and I want to be able to understand the person I'm speaking with. One of the biggest problems I encountered was the people in the call center are likely not even an employee of the company you are having a problem with. They are employees of a company that sells it's services to the company you're having a problem with because it's cheaper and likely has no authority to fix anything. They have to send your request to someone at the company you're having an issue with and wait for an answer from them. They are simply a buffer between you and the company you have a problem with. In my case it became clear this is to wear people out and maybe they'll just pay or give up. I have had the quickest results when I'm dealing with an direct employee of the company that is empowered to fix the issues or explain what they can and can't do.
I call att once a year to
I call att once a year to renegotiate my internet rate. At the prompt I say "cancel service" which puts me in touch with the retention/loyalty dept in TX (i'm in the midwest). So far same or better rates than previous year have been offered. Next call is in a few months.
For cell service I am on a group plan with cricket, another family member on red pocket. Both dirt cheap plans and it shows when you call customer service. I've yet to speak to anyone stateside with either company.
seems we've
been taught to accept bad deals.
My buddy "ordered" (although I've known him since the 90's he always backs out) a BMW i4. I haven't kept up so I googled it, hmmm electric and 0-60 in 3.9, sounds nice. then he goes 7k over list. I said oh I don't do that, now isn't the time imho to buy a car. He's degreed out the you know what and I have no clue where he got this idea 7k over list isn't bad? lol
Same with cell phones, I got the iPhone Xs in 2018 when it was $750 off. Today, they've taught us you need to give them your old phone in trade to get something off, so they can resell it lol And people do it all the time.
I'm getting smoked on FiOS. I only get $15 off per month--I mean a $79 teaser believe me is well over $150 by the time you have it, then you might get $5-$15 off. And the Flyers game wasn't even available last night.
The net net on the cell was now we have 3 phones on unlimited, for $4 cheaper than 3 phones on an 8 gb share--that's marketing, they want people off the old plans. Oh well it's not that great, but with the big V. I'm looking for an excuse to switch.. no contract so we can...
Try Consumer Cellular
I call att once a year to renegotiate my internet rate. At the prompt I say "cancel service" which puts me in touch with the retention/loyalty dept in TX (i'm in the midwest). So far same or better rates than previous year have been offered. Next call is in a few months.
For cell service I am on a group plan with cricket, another family member on red pocket. Both dirt cheap plans and it shows when you call customer service. I've yet to speak to anyone stateside with either company.
Their customer service is 100% US based. I ordered a new phone for my wife a week and a half ago. I called last Thursday to check on the progress of the order since they normally notify you about order progress in a couple of days. I asked where she was located and she responded that she was in Phoenix. Also, they just made an announcement that they are building a new customer service center in Oklahoma. They will have more than 300 CS agents at this location.
With God, all things are possible. ——State motto of the Great State of Ohio
^^I pay $10/month for
^^I pay $10/month for unlimited talk, text and data (up to 22GB I think of full speed lte data, then slowed). No way can CC even come close to beating this.
The other family member on red pocket pays $90-100/yr for 1K min, unl text, and 1GB of data. Comes out to $8.xx a month. Again, CC can't compare.
We get what we pay for. I can tolerate the crappy customer service at this price point.
Our home bill is $48/yr. Full voip. Outbound through google voice, inbound get redirected from google voice to call centric (for CNAM CID, e911, and spam filtering). With ma bell, bill used to be $30-35/month for just a dial tone with caller id. Callcentric has been 99.9999% reliable. In the 6 years with them, just a handful of outages. Google voice has had more, but still, at $0, can't complain.
I do the same thing with Sirus/xm
I call att once a year to renegotiate my internet rate. At the prompt I say "cancel service" which puts me in touch with the retention/loyalty dept in TX (i'm in the midwest). So far same or better rates than previous year have been offered. Next call is in a few months.
For cell service I am on a group plan with cricket, another family member on red pocket. Both dirt cheap plans and it shows when you call customer service. I've yet to speak to anyone stateside with either company.
I tell them I won't pay more than $5.00 / month.. ( started at $3.00 / month years ago)
I get every channel, and the ability to listen on phone & computer..
Been doing this for years
YMMV
Never argue with a pig. It makes you look foolish and it anoys the hell out of the pig!
me too
I call att once a year to renegotiate my internet rate. At the prompt I say "cancel service" which puts me in touch with the retention/loyalty dept in TX (i'm in the midwest). So far same or better rates than previous year have been offered. Next call is in a few months.
For cell service I am on a group plan with cricket, another family member on red pocket. Both dirt cheap plans and it shows when you call customer service. I've yet to speak to anyone stateside with either company.
I tell them I won't pay more than $5.00 / month.. ( started at $3.00 / month years ago)
I get every channel, and the ability to listen on phone & computer..
Been doing this for years
YMMV
I told them $4/mo incl fees and taxes. Went on 2011-2020. Suddenly late 2020 I get a guy who said no such thing, can't do it. So I canceled (I wanted $24/6 mos. out the door, what they offered ended up like $40 after fees, based on $5/mo. before taxes).
It's still working as of yesterday, and I'm wondering if I will reach 2 years at $0/mo? And it was only 1/2 cars, the other car stopped working the day I called. btw same thing happened to my mom it was like 4 years for free then suddenly cut off.
No AARP Membership For Me
I call att once a year to renegotiate my internet rate. At the prompt I say "cancel service" which puts me in touch with the retention/loyalty dept in TX (i'm in the midwest). So far same or better rates than previous year have been offered. Next call is in a few months.
For cell service I am on a group plan with cricket, another family member on red pocket. Both dirt cheap plans and it shows when you call customer service. I've yet to speak to anyone stateside with either company.
Their customer service is 100% US based. I ordered a new phone for my wife a week and a half ago. I called last Thursday to check on the progress of the order since they normally notify you about order progress in a couple of days. I asked where she was located and she responded that she was in Phoenix. Also, they just made an announcement that they are building a new customer service center in Oklahoma. They will have more than 300 CS agents at this location.
Consumer Cellular sounds like a good phone plan and I would probably use their plan except for a couple of reasons. 1st, in order to get the 5% discount, one must be a member of AARP. 2nd, I will not become a member of AARP because I don't like their political stance. Until Consumer Cellular drops their AARP membership requirement in order to receive the discount, they can count me out. That's my position and I'm stickin' with it.
I
I call att once a year to renegotiate my internet rate. At the prompt I say "cancel service" which puts me in touch with the retention/loyalty dept in TX (i'm in the midwest). So far same or better rates than previous year have been offered. Next call is in a few months.
For cell service I am on a group plan with cricket, another family member on red pocket. Both dirt cheap plans and it shows when you call customer service. I've yet to speak to anyone stateside with either company.
Their customer service is 100% US based. I ordered a new phone for my wife a week and a half ago. I called last Thursday to check on the progress of the order since they normally notify you about order progress in a couple of days. I asked where she was located and she responded that she was in Phoenix. Also, they just made an announcement that they are building a new customer service center in Oklahoma. They will have more than 300 CS agents at this location.
Consumer Cellular sounds like a good phone plan and I would probably use their plan except for a couple of reasons. 1st, in order to get the 5% discount, one must be a member of AARP. 2nd, I will not become a member of AARP because I don't like their political stance. Until Consumer Cellular drops their AARP membership requirement in order to receive the discount, they can count me out. That's my position and I'm stickin' with it.
Have no idea what their political stance is and am not a member, but if it's political, I feel it's different than Costco or amazon.
Meaning, it isn't as if because a person belongs to Costco or amazon, that indicates their view on politics. imho a person shouldn't get a better price based on that stuff.
I always had Verizon, 1999 to 2010 through work. In 2010 when I changed jobs, that was the first time I had to get my own phone. But back then, my work gave us a $140/mo. stipend. Believe me, today, they only give me the amount that makes it a wash. Back then, the $140 was "extra" more or less an inconvenience for the BYOD model.
Never really had an issue with Verizon but there's no way they have the coverage implied, according to their map, which is almost everywhere. Plenty of places in the phila metro area have little to no coverage. Just that this was better than others, 15 years ago. I'd be willing to try T Mobile but luckily the price is lower today, and it's now unlimited data (even 5G but I don't have a 5G phone). It's working out to $37/mo per phone including fees and taxes, unlimited data. I'm sure the competition could do better but how much better?