Password issue

 

I've tried three times to change my password. The form "accepts" the password but the new password doesn't work. I end up asking to reset my password. Is anyone else seeing these problems?

Works for me

pedz wrote:

I've tried three times to change my password. The form "accepts" the password but the new password doesn't work. I end up asking to reset my password. Is anyone else seeing these problems?

Just changed mine and it works. Be sure to hit "SUBMIT" at the bottom of the password page after entering you new password twice.

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Nuvi 2460LMT

Not me

I've had the same password for over 12 years without a glitch.

Phil

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Phil in Mentor, Ohio -- Garmin Nuvi 1450

pedz wrote: I've tried three

pedz wrote:

I've tried three times to change my password. The form "accepts" the password but the new password doesn't work. I end up asking to reset my password. Is anyone else seeing these problems?

Is the assumption that the OP means POI Factory or somewhere else???

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Nuvi 350 long gone, Nuvi 855LMT, Nuvi 2797LMT, DriveSmart 50 LMT-HD, 3790LMT now my daughters. Using Windows 10. DashCam A108C with GPS.

Password issue

I have also had trouble changing my password.I change it submit it and then log in.Then back to change password link to do it again, sometimes 3-4 times till it works.

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The Home of BLUMARU HOUNDS

Timing?

coonhunter wrote:

I have also had trouble changing my password.I change it submit it and then log in.Then back to change password link to do it again, sometimes 3-4 times till it works.

I wonder if the fix was not your repeated attempts to change the password, but rather the elapsed time.

With the Zoom software that's getting a lot of use these days, I found that any change I made to my profile wouldn't immediately be shown if I go back to see that the change occurred. But if I just waited several minutes, then checked, the update was processed as expected.

Potential causes could be that the POI Factory platform doesn't check for profile updates immediately which seems unlikely or that your ISP or browser has a cache to improve the speed of displaying pages but wouldn't note a change to a page until the cache was refreshed. There was a thread here a while ago where a user changed their avatar but was seeing the old avatar rather than the new one. Rather than simply refreshing a web page, a hard refresh was required to see the change. A hard refresh is holding down the < Ctrl > key while refreshing a page.

Or, of course, it could be that the OP didn't click the Submit button as previously suggested. wink

Clear cache?

coonhunter wrote:

I have also had trouble changing my password.I change it submit it and then log in.Then back to change password link to do it again, sometimes 3-4 times till it works.

Could this have something to do with your pc's cache? Does what I just asked make any sense?

Phil

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Phil in Mentor, Ohio -- Garmin Nuvi 1450

Autofill

It could also be that the OP uses the autofill feature in their browser. Don't think it will change the stored password until they actually type the new password in the login screen, and then it will prompt you if you want to save the new password.

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Metricman Nuvi 660, GTM-20 Traffic Receiver Nuvi 3597 GTM-60 Traffic Receiver Williamsburg, VA

I can think of several possible causes

This has happened to me, not in POI Factory, but on other websites. I can think of several possible causes for this.

The following has bitten me in the behind when trying to change a password: Are you using a password manager (like LastPass, or something that stores passwords in your browser)? If so, try turning it off (exit a password manager, or go into your browser menu, usually found under Tools > Options > Privacy/Security to uncheck autofilling saved passwords) and then resubmit the change. Password managers sometimes keep filling in the old password even though you're trying to change it. Turning the password manager off temporarily to make the change, then turning it back on to record the change, can fix this issue. If you do use a password manager, after you think you've successfully changed a password for a website, test it, and make sure the password manager has stored and is using the new password.

Are you using a browser add-on that restricts advertisements? Sometimes those can interfere with seeing windows or buttons you need to see. You can always temporarily disable a browser add-on, again, often from your browser's Tools menu.

As suggested above, you can clear your Internet cache and cookies, also usually in your browser's Tools > Options > Privacy area. Clearing all cookies may force you to log in to all websites you use, not just this one, so caution if you don't have a password manager. (But deleting cache and cookies does not delete saved passwords. It just forces you to log in again to any websites you haven't whitelisted in your cookie file.)

Deleting the cache and cookies may or may not fix your issue or be something you're willing to try. In that case I would use a different browser or device to try to change the password may work around whatever is blocking you from changing it.

If you need help figuring out how to do any of these things, answer with the name of the browser you use and any add-ons or password managers you are using.

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"141 could draw faster than he, but Irving was looking for 143..."

How to view passwords in Edge...

Using a few steps, you can see the password that Edge retrieves from its repository. Knowing the passord being auto-filled might help debugging password issues. See https://www.howtogeek.com/678483/how-to-view-a-saved-passwor...

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John from PA