PSA Nuvi 6x/5x LM/LMT models are no longer supported by your warranty

 

I own a Nuvi 67LM GPS and recently, the device no longer produces any sound. After several factory resets, reinstall of the firmware, I decided to contact support. As I purchased for christmas last year (2017), I contacted Garmin along with my proof of purchase. The representative I spoke to apologized and told me that the GPS I currently have has been discontinued since January of this year. Thus, they can no longer neither offer support nor repair the device. I asked for clarification and she said the Nuvi 68,67,57 are on the same boat and that my model isn't alone in this discontinuation. I just thought everyone should know.

Jan. 2015

Those models were released in Jan. 2015. Your issue sounds like a hardware problem, so it is not surprising that Garmin will not replace an out of warranty device that has a hardware issue. If it had been a software problem, I suspect they would have given you some help in resolving the problem.

If you purchased last December and if the device was new or a factory refurb, it should still be under the one year warranty. If you have proof of purchase, I would contact support again and push them a little harder to honor their warranty. Ask to speak with a supervisor if you get no help from the first support person you talk to.

Garmin's past practice in out of warranty situations has often been to offer a replacement at a discounted price. In many cases however, you could find a refurb at a better price than the replacement cost offered by Garmin. However, if you would be interested in getting a replacement deal from Garmin, I would call support again and ask for that directly. If they say no, again, ask to speak with a supervisor.

--
Alan - Android Auto, DriveLuxe 50LMTHD, Nuvi 3597LMTHD, Oregon 550T, Nuvi 855, Nuvi 755T, Lowrance Endura Sierra

Strange ...

As Alan says it should still be under warranty so Garmin should replace it, if not with that model because it's discontinued then with a comparable one.

I've recently had my 6 year old Etrex 20 fail, the zoom in button broke. Even though it's discontinued and well out of warranty Garmin replaced it with a refurbished model at half price. As Alan suggests, call them again and if necessary escalate it to a supervisor. Good luck.

--
Where there's a will ... there's a way ... DriveSmart50LMT-D, Nuvi 2508LMT-D, 1490LMT, 1310, Montana 650T, Etrex 20

Not Typical of Garmin!

I find this quite surprising! Garmin's response to your problem is completely opposite of what I have experienced in the past! It sounds to me like you talked to a tech who just didn't want to "go the extra mile" as Garmin has a reputation for doing.

Good advice from Alandb and sussamb, call back and talk to a supervisor!

Contacted again

I talked on the phone and asked for a supervisor.
The representative was very hesitant in transferring me to his supervisor but I kept on demanding and he transferred me.
The supervisor said although I purchased it new in December and have a proof of purchase, he can only honor the warranty if the device has not been discontinued. He said that Garmin no longer produces any of the parts to even fix the unit. He referred me into buying the new current product. He recommended me to look into the DriveSmart series. He offered me a 10% discount on the new device if purchased on the phone with him to lower the burden of the cost.

Wow!

That is really disappointing in the way Garmin handled your warranty claim. If their support reputation has deteriorated that much, they won't be around for long.

This is one more sign (to me) that Garmin is abandoning the road navigation market.

--
Alan - Android Auto, DriveLuxe 50LMTHD, Nuvi 3597LMTHD, Oregon 550T, Nuvi 855, Nuvi 755T, Lowrance Endura Sierra

Alarming!!

Of what use is a one year warranty on a factory refurbished unit?? Usually refurbs are discontinued products.

For that matter, how good is a warranty on a new unit that is discontinued the day after you bought it??

If this is a new policy on the part of Garmin, I may have to rethink my brand loyalty!

Weird ...

terrenjen110 wrote:

The supervisor said although I purchased it new in December and have a proof of purchase, he can only honor the warranty if the device has not been discontinued.

Well that's rubbish. Which country are you in? If still in warranty return it to the seller as it's really their issue to sort out. I really though don't know what's going on here as Garmin are known for generally excellent support.

Edit: I'm going to raise this with one of my contacts in Garmin, if you don't get it resolved check back here and I'll post once I hear back.

--
Where there's a will ... there's a way ... DriveSmart50LMT-D, Nuvi 2508LMT-D, 1490LMT, 1310, Montana 650T, Etrex 20

repair estimator

There is an online out of warranty repair estimator at https://www8.garmin.com/support/outofwarranty.html and putting in the 67LM it comes back at $99 for a full overhaul. But I agree you likely still are under warranty unless some unusual circumstances exist.

Another possibility at getting a replacement would be to check if you paid with a credit card, and if so see if that credit card extends the warranty. The credit card I use extends the warranty the same amount of time as the original. In my experience, you get a replacement unit that is often as good if not better than the discontinued product that has failed.

--
John from PA

Success

terrenjen110 wrote:

I talked on the phone and asked for a supervisor.
The representative was very hesitant in transferring me to his supervisor but I kept on demanding and he transferred me.
The supervisor said although I purchased it new in December and have a proof of purchase, he can only honor the warranty if the device has not been discontinued. He said that Garmin no longer produces any of the parts to even fix the unit. He referred me into buying the new current product. He recommended me to look into the DriveSmart series. He offered me a 10% discount on the new device if purchased on the phone with him to lower the burden of the cost.

OK, my contact at Garmin also agrees that's nonsense. If you can pm me your email he'll have someone reach out to you.

--
Where there's a will ... there's a way ... DriveSmart50LMT-D, Nuvi 2508LMT-D, 1490LMT, 1310, Montana 650T, Etrex 20

Thanks sussamb!

You 'da man!

--
Alan - Android Auto, DriveLuxe 50LMTHD, Nuvi 3597LMTHD, Oregon 550T, Nuvi 855, Nuvi 755T, Lowrance Endura Sierra

Well ...

Only if the OP gives me his contact details though. No contact yet ...

--
Where there's a will ... there's a way ... DriveSmart50LMT-D, Nuvi 2508LMT-D, 1490LMT, 1310, Montana 650T, Etrex 20

Definitely C.O.W. Material !!

sussamb wrote:
terrenjen110 wrote:

I talked on the phone and asked for a supervisor.
The representative was very hesitant in transferring me to his supervisor but I kept on demanding and he transferred me.
The supervisor said although I purchased it new in December and have a proof of purchase, he can only honor the warranty if the device has not been discontinued. He said that Garmin no longer produces any of the parts to even fix the unit. He referred me into buying the new current product. He recommended me to look into the DriveSmart series. He offered me a 10% discount on the new device if purchased on the phone with him to lower the burden of the cost.

OK, my contact at Garmin also agrees that's nonsense. If you can pm me your email he'll have someone reach out to you.

That's what this site is all about. You can't get more helpful than this!

I hearby nominate sussamb for a C.O.W. !

Unfortunately ...

... the OP is yet to get in touch despite an email being sent by the admins here. Shame as Garmin want to resolve this sad

--
Where there's a will ... there's a way ... DriveSmart50LMT-D, Nuvi 2508LMT-D, 1490LMT, 1310, Montana 650T, Etrex 20

Unfortunate.

That is unfortunate, but doesn't take away from the credit you deserve for your efforts. POI Factory members are grateful to have you here. I hope the OP will come forward and explain.

--
Alan - Android Auto, DriveLuxe 50LMTHD, Nuvi 3597LMTHD, Oregon 550T, Nuvi 855, Nuvi 755T, Lowrance Endura Sierra

Thank you

Thank you reaching out to your contact. How do I use the DM feature on this forum?

just..

terrenjen110 wrote:

Thank you reaching out to your contact. How do I use the DM feature on this forum?

Click on his name.. there will be a tab to contact

--
Lives in Edmonton AB A volunteer driver for Drive Happiness.ca and uses a 2689 to find my way.

As above ...

Your account isn't set to allow DMs so I couldn't message you.

--
Where there's a will ... there's a way ... DriveSmart50LMT-D, Nuvi 2508LMT-D, 1490LMT, 1310, Montana 650T, Etrex 20

Help me help you!

terrenjen110 wrote:

Thank you reaching out to your contact. How do I use the DM feature on this forum?

I've still not heard from you. Garmin can only resolve your issue if you can let me have your contact details so I can pass it to them. If you do want help to resolve this I'd appreciate it if you would let me know!

--
Where there's a will ... there's a way ... DriveSmart50LMT-D, Nuvi 2508LMT-D, 1490LMT, 1310, Montana 650T, Etrex 20

I hereby second...

bdhsfz6 wrote:
sussamb wrote:
terrenjen110 wrote:

I talked on the phone and asked for a supervisor.
The representative was very hesitant in transferring me to his supervisor but I kept on demanding and he transferred me.
The supervisor said although I purchased it new in December and have a proof of purchase, he can only honor the warranty if the device has not been discontinued. He said that Garmin no longer produces any of the parts to even fix the unit. He referred me into buying the new current product. He recommended me to look into the DriveSmart series. He offered me a 10% discount on the new device if purchased on the phone with him to lower the burden of the cost.

OK, my contact at Garmin also agrees that's nonsense. If you can pm me your email he'll have someone reach out to you.

That's what this site is all about. You can't get more helpful than this

I hearby nominate sussamb for a C.O.W. !

...this nomination. It’s people like sussamb that’s makes this site so great!

--
It is impossible to rightly govern a nation without God and the Bible. ----George Washington

One wonders

One wonders if the op's claim is true, after they have been contacted by the admins here and not supplying any contact info to sussamb.

If this had happened to me, I would be using every means possible to get the GPS replaced for free.

There are Federal laws/regulations in place to prevent this scenario from happening to consumers. As long as a business is in operation (doesn't go bankrupt), one would think that they would have to honor a "Warranty" on a product. If this allegation is true, then the Federal Trade Commision would be very interested.

I personally don't think that Garmin would do this to a customer.

--
Metricman Nuvi 660, GTM-20 Traffic Receiver Nuvi 3597 GTM-60 Traffic Receiver Williamsburg, VA