I've been unable to login for all of Feb. I just noticed that you did some work on this site so I tried logging in with EDGE and it worked. HMMMMMMM
"I Did A Reset Firefox And It Now Works"
I log in just fine using firefox.
No, I'm not unable to login with Firefox.
I'm browsing and replying to your post with Firefox.
No problem here
It would help JM, if you posted the version of Firefox and the version of the Operating System (Windows X, ect.).
Firefox 58.0.2 64 bit on all machines here... No problems... W7-64 and W10Pro
even with running uBlock, ghostery and skip redirect.
Which means these programs don't see Poi Factory as being a threat.
W7 pro and the same version of Firefox.
Have you tried starting Firefox in the safe mode with no addons?
This is a good troubleshooting step.
I also found this troubleshooting guide from Mozilla/Firefox:
Geo sent me a screenshot last night, and he's getting a message that says "We can't connect to the server at www.poi-factory.net."
This points to a problem somewhere between Geo's Firefox browser at one end and the login server at the other end. Messages aren't able to pass between the two endpoints.
That sounds like a DNS issue. Try finding another primary DNS server as a test.
These are all open servers that anyone can use. The easiest way to verify DNS is the root cause would be to open up a command prompt and at the prompt type "nslookup www.poi-factory.net". If it replies with an IP address then DNS is good:
If the result is along the lines of 'x.x.x.x can't find www.poi-factory.net", then your issue is the DNS setting (simulated response):
*** f.resolvers.level3.net can't find www.poi-factory.net: Non-existent domain
Hope that helps
DNS is system wide. If DNS is the problem (unable to resolve this website), Edge wouldn't work either. OP can log in just fine with Edge. The problem is Firefox browser on OP's computer. I would clear FF cookies and cache as my first troubleshooting step.
I had a similar issue with another site. After I uninstalled Firefox and reinstalled it, everything worked. You might try that.
Sorry you are having problems
Go to Firefox to do the reset.
Running FF 58.0.2
Windows 10 64bit
That was good news. I happen to use Opera, but any time I see a post anywhere that using a Microsoft product is required I start to worry.
I am old enough to remember when Microsoft embedded some code in the OS to trigger a failure message if you were not using their product.
- Tom -
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