Problem updating Garmin Express

 

When attempting to update Garmin Express (Garmin Express, Settings, About, Check For Updates)for the last few months, the update starts to download then I get a red "FAILED" (which disappears in about 10 seconds). I've tried reinstalling GE on top of the current version and I've completely uninstalled / reinstalled GE. The only way for me to update my GE is to manually download each new version from Garmin Support website. Anybody else having this problem?

Sorry...

GE ver: 4.0.23.0

Desktop: Win Vista

Laptop: Win 7

Laptop and Desktop both having this same problem updating GE.

Temporary

It happened to me once. My guess is their download servers are temporarily getting swamped. I tried to update on the second try and it downloaded and installed with no issues.

Since there aren't any new maps to download yet, my best advice would be to wait a day or two and then try to update again.

--
Garmin Nuvi 2450

On the mac side as well...

I've experienced this issue on the Mac side as well, with the app saying it has an update, but the update cycle failing.

Cure (at least the one I applied) was to flush the app and download/install clean from the website.

(I also have good backups so I can retrieve earlier versions if need be)

--
Nuvi 2460, 680, DATUM Tymserve 2100, Trimble Thunderbolt, Ham radio, Macintosh, Linux, Windows

Been there as well

I had GE install failures on my XP laptop until I took the advice here and downloaded Revo Uninstaller. I selected the most aggressive mode and let it go to town. The feeling is that installing it (Garmin Express) over and over leaves lots of leftovers behind when using only the built-in or windows uninstaller, and this causes problems down the road. Revo cleans it all out. It lets the programs built-in uninstaller run first and then Revo runs it's own routine. Just be careful what you check-mark in the summary it provides. Express never had another error or problem after that.

--
"Primum Non Nocere" 2595LMT Clear Channel and Navteq Traffic

I have that problem too; I

I have that problem too; I just go to:

http://software.garmin.com/en-US/express-download.html#win

download and install; works fine.

--
DougJ - Ottawa, ON, CA

talaub wrote: When

talaub wrote:

When attempting to update Garmin Express (Garmin Express, Settings, About, Check For Updates)for the last few months, the update starts to download then I get a red "FAILED" (which disappears in about 10 seconds). I've tried reinstalling GE on top of the current version and I've completely uninstalled / reinstalled GE. The only way for me to update my GE is to manually download each new version from Garmin Support website. Anybody else having this problem?

I've had a similar problem (mentioned in other threads) in the past. Besides the suggestions mentioned above, what occasionally worked in the passed for me was to set the Garmin Express Proxy Settings to "Off". Then try the download again. Sometimes I had to close Garmin Express then reopen it, then immediately change the Proxy Settings to "Off" then do the update.

...had enough!

deleted every reference to garmin I could find on the computer (including registry), reinstalled, still not updating properly. Now that I think about it, GE never downloaded updates in the background before like it's supposed to do. Garmin CS no help whatsoever. Back to the old way of doing updates...so long GE!

?

talaub wrote:

had enough...deleted every reference to garmin I could find on the computer (including registry), reinstalled, still not updating properly. Now that I think about it, GE never downloaded updates in the background before like it's supposed to do. Garmin CS no help whatsoever. Back to the old way of doing updates...so long GE!

As best I can determine from your several posts, you can (and have) installed GE (with no mention of problems). You can (and have uninstalled GE (and we assume used the windows uninstall). However, when you check GE for any updates (to GE) and try to update GE, the download starts and then it fails - producing what you describe as a red "Failed" message which disappears in 10 seconds or so.

It would be nice if you had on your computer (and this suggestion applies to anyone who has ever tried to describe a computer problem to us) something like FastStone Capture (see http://www.portablefreeware.com/index.php?q=faststone+captur...) so that your could create a "print screen" for later reference in trying to describe your problems.

We would be interested in just what this message looks like, and for that matter, a screen print of what was happening just before the message appeared (which I assume was some indication from Garmin that the download was starting.

I know that some people receive a "Failed. Try Again" message - discussed in http://goo.gl/NOv0uM
but this is not what you are indicating.

Another link is
http://goo.gl/NOv0uM

I hope that you are following good practice by closing all other apps before you embark on an "update". Doing so helps isolate the process and lets messages from the update process gain focus (as opposed to being hidden behind something so you do not know it is there).

I can not think of any way to have GE running as Administrator but I have recently learned that Garmin suggests that GE be installed using a user logon that has administrative privileges. This would seem not to be a problem because the user on most laptops does have administrative privileges.

I would make this suggestion to you and all other members - download and use Revo Installer as suggested by williston above (see http://www.portablefreeware.com/index.php?q=revo+uninstaller...). I, as williston, suggest using option 4 - the most aggressive in terms of removing leftover traces.

One more offer

jgermann wrote:

I know that some people receive a "Failed. Try Again" message - discussed in http://goo.gl/NOv0uM
but this is not what you are indicating.

Another link is
http://goo.gl/NOv0uM

First for jgermann, note that your two links are identical. If you can find the link you intended to offer in the second link, we'd like to see it.

Second for talaub:

I feel your pain. From my experience and a plethora or reports here at The Factory, Garmin Express installations and updates can and do fail too often for too many people.

In my problem installation/updates, I often was able to get the latest GE through repeated installation attempts or uninstalling the older version.

I did have a recent update that failed all attempts I made which forced me to do a Google search for other suggestions. I came across this link and sublink:

https://support.garmin.com/support/searchSupport/case.faces?...

https://support.microsoft.com/en-us/mats/program_install_and...

which requires downloading a Fix It program from Microsoft, then running it 4 or 5 times to remove most/all traces of Garmin Express. Once done, a fresh installation of Garmin Express worked for me and may work for you.

The only good news recently is that once successfully installed, Garmin Express seems to actually work all the time and is finally an adequate substitute for Garmin's WebUpdater and GarminMapUpdater programs.

Good luck.

Getting old is hard

I should have caught that duplication. Sorry!

I was having problems getting the URLs I copied from the Garmin
website to work so I used the shortener and wound up missing a CNTL-C in pasting the second link.

What I should have posted was:

Quote:

I know that some people receive a "Failed. Try Again" message - discussed in http://goo.gl/NOv0uM
but this is not what you are indicating.

Another link is
http://goo.gl/EM4E0b

Hope this is correct