garmin 465 lmt wrong location?

 

I have the garmin 465 Lmt. I just got it and found this website. I downloaded the low clearance underpass custom poi. Now my location Is not right Something is wrong with my gps now Is there anyway to take off the pois? when I hit where am I it is telling me I'm somewhere I am not I did a master reset but that didn't do anything. I just bought this gps please help me I am going over the road trucking soon and I need this gps to work properly. I did make a backup file for the whole gps. would that solve the problem? if so how do I do it? please help me!

shouldn't have caused those problems

ofak wrote:

I have the garmin 465 Lmt. I just got it and found this website. I downloaded the low clearance underpass custom poi. Now my location Is not right Something is wrong with my gps now Is there anyway to take off the pois? when I hit where am I it is telling me I'm somewhere I am not I did a master reset but that didn't do anything. I just bought this gps please help me I am going over the road trucking soon and I need this gps to work properly. I did make a backup file for the whole gps. would that solve the problem? if so how do I do it? please help me!

Loading a custom POI file shouldn't have caused those problems but let's ask some questions first.

How did you load the low clearance file? Was it using POI Loader or did you try to copy the file directly to the device?

What kind of computer are you using? Is it a PC or Mac? (there are quirks with each so it helps if we know what you are using.)

When you state the unit shows "the wrong location" is your unit able to get a lock (see) the satellites either through a window or you are outside? If you can "see" the satellites, how many bars of signal show up in the top left corner on the Home Screen?

Answering these will help us get you pointed in the right direction, but your best bet for quicker service is to call Garmin on their toll-free number and speak to one of their reps. Messages can take hours or days to go back and forth.

--
Illiterate? Write for free help.

Welcome

ofak wrote:

...I did make a backup file for the whole gps. ...

Good for you for making a backup. Hopefully you got any hidden files as well. Just to be sure, look at
http://www.poi-factory.com/node/30393 and follow the instructions.

If you do not have a full manual, use the instructions to get one.

You said you did a master reset. Looking at your manual (page 38), it talks about resetting your nuvi but that procedure is not the same as a Master Reset. To learn to do a Master Reset on the 465, look at
http://www.poi-factory.com/node/30019

under this section
To perform a Master Reset on the nuvi 200, 205, 465, 500, 600, 700, 705, 1100, 1200,1300,1400, 1600, 2200, 2300 or 2400 series device

Given where you are now, it will not hurt anything to do a "Master Reset"

I agree that the act of loading custom POIs should have had no impact on "Where am I?" You did not mention exactly where the nuvi says you are, so one question might be whether or not that location is someplace you might have been when you were navigating and turned off the unit.

Let us know some details.

Simulator?

Is there any chance the 465LMT is in Simulator mode? See p30 of the owners manual:

http://static.garmincdn.com/pumac/nuvi_465_OM_EN.pdf

Sure

Sure sounds like the GPS is in simulation mode.

--
Nuvi 350, 760, 1695LM, 3790LMT, 2460LMT, 3597LMTHD, DriveLuxe 50LMTHD, DriveSmart 61, Garmin Backup Camera 40 and TomTom XXL540s.

@boxcar

I used the poi loader and have a dell laptop. But your right it isnt the poi that is causing a problem, it is sattelites. My bars are good and full but its like it dont know where i am? It actually thinks im in tennesse when really im in NC now over the road. When i go to "where am i"it it says my location as far as longitude ladditude elevation etc but it doesnt say "nearest address or intersection"? Thanks for getting back to me so soon all, i need to fix this asap.

it is not in simulator mode

It is not in simulator mode and did a master reset but it did not fix my problem.

as it's in your truck

ofak wrote:

It actually thinks im in tennesse when really im in NC now over the road. When i go to "where am i"it it says my location as far as longitude ladditude elevation etc but it doesnt say "nearest address or intersection"? Thanks for getting back to me so soon all, i need to fix this asap.

What other electronics do you have running? Some drivers use jammers and that's just what they do, cause an erroneous signal. It could be a cell phone jammer, gps jammer, radar/laser jammer or even one of those flashers they used to put on cell phone antennas. See if you can take the unit away from the truck when everything is turned off and see if it reports the correct location. If it works then, it's something you have that's interfering with the signal.

--
Illiterate? Write for free help.

Change the present state

Hi My lmt1490 came with this same situation and was able to change to its present position by changing the stae where you reside.The Unit came with chicago and some other state due to its manufacturer locatioon . you must go in the favorites and delete these 2 files of other state and go to address and put in your present state of residence.53e

Don't think

Don't think that is the problem here. There are normally 2 favorites in a fresh out of the box Nuvi. These will be the US Garmin main office and the Asian Garmin main office. Whether they are left on the the device or deleted, they should not affect the unit's ability to find your exact location in anyway.

I can't think of a way to set the Nuvi to the "state you live in" other than to set your Home location which again shouldn't affect the units ability to find your exact location. Some people never set a home location.

IMO there are a couple of things that need to be done in this situation:

- turn the Nuvi on and place it outside in an open area that has a clear view of the sky and leave it there for at least 30 minutes. This will allow the device to download all of the required information from the satellites to properly set it's location.

- if after doing the first point, the Nuvi still doesn't know where it is, it should be returned to the place purchased for a refund or replacement.

--
Nuvi 350, 760, 1695LM, 3790LMT, 2460LMT, 3597LMTHD, DriveLuxe 50LMTHD, DriveSmart 61, Garmin Backup Camera 40 and TomTom XXL540s.

ok point taken

Hi T9 I fully understand what you are saying which may be very relevant to actual location. I was able to lock onto satellites only after I changed my state and address did the system lock on. However since im a freshman I will follow your wisdom. Please help me T9 in my other post. Sorry to divert.

You should be in Tennessee

ofak wrote:

It actually thinks im in tennesse when really im in NC now over the road.

Sounds like a smart GPS. razz

--
NUVI40 Kingsport TN

install backup?

Since i did back up all the files, could i just erase all the present folders and drag the backup files from where i saved it "desktop" back in there making sure i dont unplug the gps? Is that how you do it?

Yes maybe but...

ofak wrote:

Since i did back up all the files, could i just erase all the present folders and drag the backup files from where i saved it "desktop" back in there making sure i dont unplug the gps? Is that how you do it?

Well, yes, that's why we keep recommending that folks have backups.

What's worrying to me and I think to everyone else who's trying to help you is that we can conceive of no way that a nuvi file issue (or a POI Loader run, whether successful or not) is going to result in your nuvi telling you that you are in a different location hundreds of miles from where you really are and we worry that doing something like this could make matters worse.

Since you say your unit is not in Simulator mode, the next best guess for a bad location is not giving the nuvi time to fully realize where it is, especially if it's been moved while turned off. Before you consider anything as drastic as restoring saved files from a backup, can you confirm that you've done what t92... suggested earlier and report back on where the nuvi now thinks you are; i.e.,:

- turn the Nuvi on and place it outside in an open area that has a clear view of the sky and leave it there for at least 30 minutes. This will allow the device to download all of the required information from the satellites to properly set it's location.

Also, you say the nuvi now thinks you're in TN. As asked by jg.... earlier, were you and this nuvi ever in TN at that location or have you never been near the location that the nuvi now thinks you're at?

@CraigW

I do appreciate the help everyone, here is what i have done so far.

Just sat it out in a clear blue sky without a cloud in the sky for 45mins, i timed it.
I am an over the road truck driver and have been everywhere in the last month, and yes sir i have been in Tennessee recently. Now the gps is saying Alabama (which i have been too) when i go search for an address. When i go to "where am i" it still will not say the "nearest address" or "nearest intersection."

While looking at the Satellite bars i noticed only 7 out of the 12 satellite were connecting, and this was in a clear blue sky?

It also will not find major cities, i search Raleigh North Carolina and Couldn't even find the city? It went to "search all cities."
As far as software and maps, they are up to date, i did download the 2013 us & Canada map, it seems like that's when my gps started having a problem. That was right before i uploaded the custom POI's.There was a point where i didnt have enough room for some maps and it asked to use the SD card so i did, i followed all the necessary steps during the upload process.

Is there a way to clear the SD card and start over with the back up files?
I looked at the files in the gps and compared them to the backup files side by side just to see if there is a difference.

Under the folder "Garmin"/GPX file that is currently on the GPS there is one file that is not in the back up file named 3835134656.lpt. What is a lpt file and why is it in a folder with GPX? There is also a GPX file missing out of the "archive" folder.

I am currently waiting for the Garmin people to open so i can talk to someone before i go futher, if they cant help i am going to use the backup file, I am at my wits end!!! I just bought this thing, and now it is a $270 paperweight!!!

I am OTR like i said so even if i ship it to Garmin, where would they send it to me at?
Thanks again all for your time and help, i pray that i can fix it soon because i could sure use it out here, i am currently using my cell phone GPS. But the phone GPS will route me anywhere, and i am in a 18 wheeler so as always i have to use common sense but just a little more this time.

Is the Map checked?

ofak wrote:

I do appreciate the help everyone, here is what i have done so far.

...It also will not find major cities, i search Raleigh North Carolina and Couldn't even find the city? It went to "search all cities."
As far as software and maps, they are up to date, i did download the 2013 us & Canada map, it seems like that's when my gps started having a problem...

Other than being defective, I still can't figure out why the GPS doesn't know where you are. But for maps and cities, etc. not being searchable, it could be that the map isn't selected.

Try tapping Tools>Settings>Map>MapInfo and tell us if you see the 2013.10 map there and make sure the box before the 2013.10 map is checked. That should allow cities and other places to be searched for that wouldn't be searchable if the map was unchecked or missing.

Good luck.

Did you

ofak wrote:

Under the folder "Garmin"/GPX file that is currently on the GPS there is one file that is not in the back up file named 3835134656.lpt. What is a lpt file and why is it in a folder with GPX? There is also a GPX file missing out of the "archive" folder.

Did you send a location to your GPS from Google Maps. I believe the .lpt file would be a location that you searched for by entering co-ordinates and then sent to the Nuvi. If you entered an address it would have appeared on the Nuvi as a .gpx file.

Files in the archive folder are old trip log files and really have nothing to do with the daily operation of the device.

Unless we are completely misunderstanding your problem, I think Garmin may well be your only hope of getting this issue resolved.

--
Nuvi 350, 760, 1695LM, 3790LMT, 2460LMT, 3597LMTHD, DriveLuxe 50LMTHD, DriveSmart 61, Garmin Backup Camera 40 and TomTom XXL540s.

PROBLEM SOLVED

Well i got a hold of Garmin and this nice knowledgeable lady walked me through some steps.

Basically what it boils down to is somehow when i went to update the maps i hit the lower 49 NW, when it should have been just the lower 49. Im a freaking idiot!!!!!!!!!!!!!

No wonder while im here in Georgia it couldnt find the nearest address! And the last address was Tennessee!

I installed the proper maps and software, took it outside and within minutes BAM!!! Back to normal smile

Once again i thank you all for your time help and support, i highly appreciate it. Next time i wont be such a jackass!

Thanks for reporting

ofak wrote:

Basically what it boils down to is somehow when i went to update the maps i hit the lower 49 NW, when it should have been just the lower 49. ...
No wonder while im here in Georgia it couldnt find the nearest address! And the last address was Tennessee!
...
Once again i thank you all for your time help and support, i highly appreciate it. ...

This will help us know what questions to ask if we have a similar problem in the future.

CraigW was on track when he asked you to check the maps and tell us if the latest map was checked. Next time we ought to ask the person with a problem to write down the names of the maps checked and tell us what they are. Is that what the Garmin lady asked you to do? Anything you can relate to us about her debugging technique would be helpful.

Once again, thanks for reporting.

Babble lady

First asked to get to the point to see what version software i was running( tools>settings>system), then told me to delete the update so i can reinstall it basically just in case it didn't go right the first time? Then asked what maps i had on there (tools>settings>map>map info)when i looked i said oh s$@T i have the lower 49 NW not the lower 49! So too make more room i went to Garmin>voice and deleted everything but American English. The Garmin>text and deleted everything but American English.Then Garmin>help and deleted everything but American English. Then Garmin>gpx and deleted the archive file and reinstalled the proper map which was lower 49. I went outside for 3 minutes with the GPS and right away it got a lock and was good as new!!!

I hate to get off topic but this is bugging me, i downloaded the low clearance underpass POI file and found out later that it is not set with alerts, then i found out how to add them by changing the name of the alert to the same name of the POI.gpi file but change the last three letters to mp3 (if it is a mp3 file only) and put it in the same file as the gpi, but i cannot open the gpi folder to look at all the gpi files to change the names? Or do you just move the mp3 file straight into the GPI folder all together? Example---> move lowclearancegps.mp3 to lowclearancegps.gpi ?

Low clearance

@ofak
Rarely - if ever - do you copy/move anything from your PC to your GPS.

Since you are new, you may want to do a couple of the Beginner Exercises.

To make it easy, when you click on the first link below, hold down the "Cntl" key as you left-click. That will open a new "Tab" in your browser in the "Tab" bar. Click on that 'Tab" to do the first exercise - leaving the "Tab" you are now reading open and available to click on and return here.

The first link makes sure settings on your computer are such that you can do more advanced POI loading.
http://www.poi-factory.com/node/30393

This next link helps you get a backup by attaching your GPS to your computer. (NEVER do anything to your GPS until you have a backup)
http://www.poi-factory.com/node/30394

You will need to load this particular custom POI with POI Loader perhaps using "Manual" mode to set the alert distance.

Since we want you to have the low clearance working, just point POI Loader to a single folder (with no sub folders) that has no other custom POI files. As an example, two of them are going to be named
Low Clearance.gpx
(assuming the file came from here)
Low Clearance.wav
(see notes below)

The sound file you would download from here will be named "LowClearance_0.mp3". You need to do two things:
convert to a .wav file
rename the .wav file to Low Clearance.wav

To convert the file, go to www.media.io

Browse for your file, upload it, convert to .wav and save the .wav to your PC folder. It won't matter that you have this .mp3 file left in the folder, POI Loader will ignore it.

You will need to have sox.exe in the folder
c:\Program Files\Garmin\POI Loader or maybe
c:\Program Files(x86)\Garmin\POI Loader

Get the correct version of sox.exe at
http://www.poi-factory.com/images/csv/sox-14-0-1.zip

what i have done so far

Below is what i have done so far, even before you posted this help:
To make it easy, when you click on the first link below, hold down the "Cntl" key as you left-click. That will open a new "Tab" in your browser in the "Tab" bar. Click on that 'Tab" to do the first exercise - leaving the "Tab" you are now reading open and available to click on and return here.

The first link makes sure settings on your computer are such that you can do more advanced POI loading.
http://www.poi-factory.com/node/30393

This next link helps you get a backup by attaching your GPS to your computer. (NEVER do anything to your GPS until you have a backup)
http://www.poi-factory.com/node/30394

So as of right now the low clearances file named low clearances gps.gpi is on my GPS under Where to?>extras>custom POI's.

I read only after i installed them that the creator of the file Driven1/firenutts did not add alearts to them, i guess as an option to do later if you like?

My question is can i connect my GPS to my computer and move the audio file alert into the gpi folder? or should i start over?

Adding audio

ofak wrote:

So as of right now the low clearances file named low clearances gps.gpi is on my GPS under Where to?>extras>custom POI's.

I read only after i installed them that the creator of the file Driven1/firenutts did not add alearts to them, i guess as an option to do later if you like?

My question is can i connect my GPS to my computer and move the audio file alert into the gpi folder? or should i start over?

You can't "add" audio to an existing GPI file, you need to recreate it with the audio part of the input files.

You will need the audio file as a WAV and have version 14.0.1 of Sox in the Program Files folder holding POILoader.exe. When you rerun POILoader with the data, voice and icon all in the same folder, then the voice alert will be integrated into the GPI file.

--
Illiterate? Write for free help.

Adding audio

ofak wrote:

So as of right now the low clearances file named low clearances gps.gpi is on my GPS under Where to?>extras>custom POI's.

I read only after i installed them that the creator of the file Driven1/firenutts did not add alearts to them, i guess as an option to do later if you like?

My question is can i connect my GPS to my computer and move the audio file alert into the gpi folder? or should i start over?

You can't "add" audio to an existing GPI file, you need to recreate it with the audio part of the input files.

You will need the audio file as a WAV and have version 14.0.1 of Sox in the Program Files folder holding POILoader.exe. When you rerun POILoader with the data, voice and icon all in the same folder, then the voice alert will be integrated into the GPI file.

--
Illiterate? Write for free help.

@ofak

As Box Car just said, you cannot "add" things to your custom POIs on your unit by moving or copying.

You need to run POI Loader to "add" custom POI files, icons and sounds to your unit..

And, since you have a file for low clearance already on your unit. I would suggest letting POI Loader "delete" all existing .gpi files before doing the next load of Low Clearance.

Until you are comfortable in using POI Loader, we think you ought to be working with a clean [garmin nuvi]:\Garmin\POI folder (which is where .gpi files are stored)

where im at

i got the old file deleted, i made the audio file into .wav . What i got now is Low Clearance.wav in a folder with Low Clearance.gpx and also in the folder is sox.exe which looks like a little box thing? I didnt move the folder that is happily named (not for poi loader or something like that lol)

so all three of these things are in one folder on my desktop, my other question is jgermann said this below:
You will need to have sox.exe in the folder
c:\Program Files\Garmin\POI Loader or maybe
c:\Program Files(x86)\Garmin\POI Loader

Get the correct version of sox.exe at
http://www.poi-factory.com/images/csv/sox-14-0-1.zip.

I have the sox.exe file in the folder but do i have to do anything with it like name something in it such as:
c:\Program Files\Garmin\POI Loader
c:\Program Files(x86)\Garmin\POI Loader
? sorry im a newbie and i want this to work in the worst way!

as far as the POI loader goes when it asks "Express" or "manual" i should choose "manual" to set alert distance in a form like this?---->2 miles away=10560?

By the way

I redownloaded the gpx file so now it is gpx and not gpi and the mp3 file is now a .wav file, i got the latest version of sox.exe from jgermanns link.

@ofak

ofak wrote:

i got the old file deleted, i made the audio file into .wav . What i got now is Low Clearance.wav in a folder with Low Clearance.gpx and also in the folder is sox.exe which looks like a little box thing? I didnt move the folder that is happily named (not for poi loader or something like that lol)

so all three of these things are in one folder on my desktop, my other question is jgermann said this below:
You will need to have sox.exe in the folder
c:\Program Files\Garmin\POI Loader or maybe
c:\Program Files(x86)\Garmin\POI Loader

Get the correct version of sox.exe at
http://www.poi-factory.com/images/csv/sox-14-0-1.zip.

I have the sox.exe file in the folder but do i have to do anything with it like name something in it such as:
c:\Program Files\Garmin\POI Loader
c:\Program Files(x86)\Garmin\POI Loader
? sorry im a newbie and i want this to work in the worst way!

as far as the POI loader goes when it asks "Express" or "manual" i should choose "manual" to set alert distance in a form like this?---->2 miles away=10560?

You will need to have sox.exe in the folder
c:\Program Files\Garmin\POI Loader
if you have a 32 bit system
or
c:\Program Files(x86)\Garmin\POI Loader
if you have a 64 bit system

You seem to have already downloaded the correct version of sox.exe (which is a program that POI Loader uses to interpret .wav files and make them into alert sounds).

Move sox.exe from the folder where you have it now into whichever of the above Program Files folders you have on your system. Use Windows Explorer to navigate to your C: drive and then expand the C: drive to see the folders.

Once sox.exe is in the correct folder, run POI Loader.

You have the correct idea. In Manual mode, you would set the distaance at 10560 to get two miles (assuming that you are using "feet and MPH" as units)

Got it Thank you!!!!!

Thank you jgermann! i got it,now that the sox.exe file is in with the loader program file it will remain in there right? So i can continue moving custom POI's into my GPS? As long as the gpx files and the audio files are wav and named the same?

I wish i could test this but stuck in a hotel now, thanks again!!! I am good with making audio files myself and in time will post some on here.

Appreciate the update

ofak wrote:

Thank you jgermann! i got it,now that the sox.exe file is in with the loader program file it will remain in there right? So i can continue moving custom POI's into my GPS? As long as the gpx files and the audio files are wav and named the same?

I wish i could test this but stuck in a hotel now, thanks again!!! I am good with making audio files myself and in time will post some on here.

Yes, sox.exe will just stay in the folder with POI Loader - nothing else that you need to do.

By the way, the Low Clearance file was a .gpx file but others you will want might be .csv files. You would treat .csv and .gpx files in the same manner. That is, a .csv and .wav combination will work like a .gpx and .wav combination.

The difference between .csv and .gpx files is often hotly debated here at poi-factory. The following link makes interesting reading
http://www.poi-factory.com/node/6203

If I were to summarize, you can provide more information to a user with a .gpx file. As far as the nuvi is concerned, it does not care which you have.

Sounds interesting/bmp files

That topic sounds interesting, i will check that out shortly.
As far as bmp files go, will you just put them in with the gpx file and the wav file folder too?

I ran my gps in simulator mode maped out for a low clearance, during the simulated trip there where other low clearances on the way to the original destination of 13'6". My gps made an alert sound that was the stock sound from the gps and at he top of the gps it read "alert low clearance of 13'5".

my queston is if my gps was going to alert me of a clearance even before i uploaded this "low clearance.gpx POi,will it use the .wav file that i uploaded? Or will it use its stock audio file and symbol to alert me as well? Will this POI file that i uploaded conflict with the stock alert is basically what i am asking.

Qusetion: I feel like i am straying from this original post topic and dont want to upset the moderators, is there a link i can go to to further discuss this topic without straying off course.
Thanks again jgermann!

Keep talking

ofak wrote:

Qusetion: I feel like i am straying from this original post topic and dont want to upset the moderators, is there a link i can go to to further discuss this topic without straying off course.
Thanks again jgermann!

@ofak

As long as you don't venture into a "Political" or other topic that folks get to heated arguing, you're fine.

We appreciate the fact that you came back and told everyone what the problem was.

I'm glad that Garmin was able to help you out. They went way beyond what others would have done for me when I had map problems caused by a flakey modem.

So ask away, we all look at it as a learning experience here and a great place to exchange ideas.

--
Metricman Nuvi 660, GTM-20 Traffic Receiver Nuvi 3597 GTM-60 Traffic Receiver Williamsburg, VA

Honestly

Honestly the lady at Gamin was very helpful and Knowledgeable, and very patient. she obviously new what she was talking about, understood my problem and solved it. Im sorry that they were unable to help you metricman.

I was able to get an email from the same lady that helped me, anyone can contact her if need be.

shantael.scroggins@garmin.com

I hope this helps

sincerely James

Once again thank you all for your help with my situation, im thankful for this forum.

different files

ofak wrote:

my queston is if my gps was going to alert me of a clearance even before i uploaded this "low clearance.gpx POi,will it use the .wav file that i uploaded? Or will it use its stock audio file and symbol to alert me as well? Will this POI file that i uploaded conflict with the stock alert is basically what I'm asking.

If your unit has low clearances already programmed in from the factory, then those alerts can't be changed. They will make the default sound at whatever distance was set at the time the factory GPI file was created. The clearance file from here is customizable in that you can set your own distance and alert sound at the time you send the file to the unit BUT they are two different files and each will react according to how they were set up when they were created.

--
Illiterate? Write for free help.