Hertz Neverlost GPS has gotten far worse

 

I remember renting the early Hertz Neverlost units in the 90's. It was amazing to have such capability when traveling.

Now over a decade later, I'm really displeased with the newest touch screen Hertz Neverlost units.

I was constantly confused / puzzled by the map display, constantly turning too early, turning the wrong way. The interface is so confusing I was wishing for my Garmin simplified interface or Google maps.

I paid $13 per day for the Neverlost for a business trip, and I was never so disappointed with a GPS unit before.

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http://www.poi-factory.com/node/21626 - red light cameras do not work

Magellan system used by Hertz Neverlost

As I recall the system they use is supplied by Magellan.

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GM Built-in Navigation system - Samsung S6 Edge+ Smartphone with Garmin Viago, Google Maps & HERE Apps

Did you learn anything from the experience?

nuvic320 wrote:

I paid $13 per day for the Neverlost for a business trip, ...

Seems to me that anyone who would pay that to rent a GPS when many good GPS devices are available for under $100 gets what they deserve. And "I didn't actually pay for it, the company did" is only an argument that makes me even less sympathetic to one wasting the money.

.

I guess what leaves me scratching my head is, if you have a GPS, why rent some POS?

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nüvi 3790T | nüvi 775T | Those who make peaceful revolution impossible, will make violent revolution inevitable ~ JFK

That's The Nice Thing About Smartphones

Even if you chose not to take your own PND, to me, that is where the smartphones are handy.

Personally, I always take my GO930 with me, but for a short trip I might just use my Android.

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Shooter N32 39 W97 25 VIA 1535TM, Lexus built-in, TomTom Go

details

Frovingslosh wrote:
nuvic320 wrote:

I paid $13 per day for the Neverlost for a business trip, ...

Seems to me that anyone who would pay that to rent a GPS when many good GPS devices are available for under $100 gets what they deserve. And "I didn't actually pay for it, the company did" is only an argument that makes me even less sympathetic to one wasting the money.

Here's the reason why I paid for the neverlost.

I was picking up some very high level executives to go out to business meetings with. I usually just plop my Garmin with the bean bag mount on the dash. But I didn't want to have wires running all over the place, and have to put away the bean bag / GPS every where we went, and then dig out again when we got back in the car, making the executives wait while I put the mount on the dash, plug in the power source, etc.

Using the Hertz provided Neverlost provides a more polished experience when shuttling business execs, or at least in the past, until this touch screen version.

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http://www.poi-factory.com/node/21626 - red light cameras do not work

yes but...

Shooter wrote:

Even if you chose not to take your own PND, to me, that is where the smartphones are handy.

Personally, I always take my GO930 with me, but for a short trip I might just use my Android.

Normally yes I do that. Again when I'm driving high level executives, I'm not about to dig out my smartphone, hold it in my hand, while I am driving to the destinations.

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http://www.poi-factory.com/node/21626 - red light cameras do not work

Hertz Neverlost User Interface Is Old

I have not used the new touch screen version but in comparison to my nuvi, the Magellan provided Neverlost seemed like an antique. A car I recently rented had one which I used. Maybe for a 1990's design it was good. But for today, they really need to update the user interface.

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Jim Garmin nuvi 660

Hertz NeverLost GPS

We appreciate that you rented and used a Hertz NeverLost GPS device. We try to utilize an interface that is easy to figure out, whether you are an American driver, a visitor from Japan, or a new user that does not have time to research the user interface. We recently introduced the new touch-screen GEN 5 version and look to make better modification in our next model. One of the key things that we offer customers that you cannot get from PND makers of from smartphone devices is real-time customer support at 800-823-2547. If you need any help from finding a destination, researching a great place to eat, or even building a trip for you, our team is ready to help you. You can plan your trip in advance at NeverLost.com and save it to a USB thumb-drive. If you register your account, we will save your trips for you and even provide you a personal download code that you can use to retrieve your trip from the cloud through our wireless connectivity on the new Gen 5. Even if you don't want to use NeverLost.com to plan your trip, our team will build a trip for you for free and send you a USB thumb-drive with all of your information available to you for your trip. When I drive locally in my hometown, I always use a PND or free navigation on my smartphone. When I go to a location that I am not familiar with, I like having the Hertz NeverLost with a team that is ready to help me at a moment's notice.

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Oscar Loera, Jr. Director - Online Marketing & Social Media

Pretty Stand Up on Hertz's Part

Hat's off to Hertz for taking the time to address an issue on their service. Nice to see corporate folks pay attention to this forum.

Details

And the other side of the story puts a circumstance in perspective once again. You got jumped on hard for simply stating your experiences with the Hertz system; Why should anyone judge you for your choice not to use your personal GPS without knowing the full details?

My $0.02 worth wink