Garmin Warranty Service


I had my unit for about 5 weeks when i had to send it back because of a software problem. I called garmin, total time on the phone was at the most 15 minutes, got a rma number and sent it back. The longest wait was for the post office to send it. Looks like garmin recieved my GPS and sent me a new one the next day. Total time was 10 days.

I was just wondering if anyone else has sent their GPS back for repair/exchange and how they rate their experience was with garmin. I am very happy with the service i got from them. I explained my problem, they said send it back and i got a good turn around time. I have only had the new unit for 3 days so i cant say it doesnt have the problems that the old unit had but so far so good.

Warranty service

The 765T that I purchased was defective (would overheat and shut down). As I recall turnaround time was similar to your experience. For my claim, I would grade the warranty service A+. The exchanged unit has performed flawlessly.

I'm glad to hear their

I'm glad to hear their service continues to be good, they're one of the few companies left that I trust. The only other major company I've dealt with that has similar service is Apple, their service is second to none.

Nuvi 360, OS X Lion 10.7

Just Wish I Hadn't had to Use it so Often

Service is great but having had to use it 8 time with 3 different units (350, 750,765) is not such a good thing.

2-3 weeks for round trip

A friend of mine has a Garmin and tried to do an update. It notified her the unit was on a recall list for the battery. Round trip was 2-3 weeks.


Rich Nuvi 255W, 2597LMT

Turn Around?

It is good to see many positive responses for any product or company.
Most of us only take time to write when we are displeased.
I just wish they would re-consider my MP3 player and Aux. jack, before i purchase another updated unit.
So far my 885t is doing well.

Being ALL I can be for HIM! Jesus. Kenwood DNX9980HD Garmin 885t

Garmin's repair process is

Garmin's repair process is excellent. They send you a unit as soon as they receive yours.

That as my experience with

That as my experience with my nuvi 680. had to send it back every year for a battery replacement. Service and turnaround was quick and easy, but the inconvenience was a pain.

Garmin Nuvi 3760T and Mac Guy!