Garmin Nuvi 885t map update

 

FYI: For those users who own a nuvi 885t, i just got
off the phone with Garmin Support and now it seems
the map update 2011.10 will be available by May 13,2010.
I guess its a 50/50 chance.

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update

Yeah this is what I got from email.

I am writing to you in regards to the map update for City Navigator North America NT 2011. I understand that the website is reporting that the maps for your Nuvi 855 are already up to date. I do apologize for this message. Garmin does have the update process temporarily turned off for all Nuvi 8xx series devices. We anticipate that the update will be available for your unit around May 12, 2010.

--
Dwayne, Nuvi 1690

I just got off the phone

I just got off the phone with Garmin, also. I was told that theey were pushing the date back at least another 3 weeks or more, before the updates for the 8xx series will be available....if then! How many ways can I say that I hate Garmin?

By the time this gets

By the time this gets cleared up 2011.20 will be out. smile

I wonder if they will require us to upgrade our firmware before we can get the new map(s). Did anyone get a technocal answer as to why the 800 series has this problem? Is it the website/updating software, a unit firmware issue, or the new map data somehow incompatible?

Steve

2011.10 on 855.

I have wondered the same thing Steve, especially since I am one of the users that successfully updated my 855 to 2011.10 before Garmin pulled it off the site. I am not having any problems using my 855 with the new map. And my "Download Again" window expired on my.garmin.com yesterday. So even if they issue an updated map for the 8x5 I guess I will have to stick with the original one I already have.

--
Alan - Android Auto, DriveLuxe 50LMTHD, Nuvi 3597LMTHD, Oregon 550T, Nuvi 855, Nuvi 755T, Lowrance Endura Sierra, Bosch Nyon

I too

alandb wrote:

I have wondered the same thing Steve, especially since I am one of the users that successfully updated my 855 to 2011.10 before Garmin pulled it off the site. I am not having any problems using my 855 with the new map. And my "Download Again" window expired on my.garmin.com yesterday. So even if they issue an updated map for the 8x5 I guess I will have to stick with the original one I already have.

I too was able to update my 885 to 2011.1 and I'm not experiencing any problems. I have lifetime, so it's not an issue about an expiration.

--
ɐ‾nsǝɹ Just one click away from the end of the Internet

Yes, that is very weird

Yes, that is very weird indeed and does make it sound more like a website issue than a unit issue.

If there is a difference in the map update you can call garmin and I'm sure they'll extend you expiry date, they already said they'll do it for me.

Steve

So very odd

855guy wrote:

Yes, that is very weird indeed and does make it sound more like a website issue than a unit issue.

If there is a difference in the map update you can call garmin and I'm sure they'll extend you expiry date, they already said they'll do it for me.

Steve

This is so very odd. Back a week or two ago (when they suggested the map would be out for us 8xx folks on May 6 - today!), Garmin said the issue was due to Mexico being part of the new map and it was not working with the 8xx series.

Thanks for the update of another 1-3 weeks so I'll not keep trying daily to get the map.

What's so strange is why only one series of nuvis has an issue with the new map. Why or how should one model of nuvi deal with a map file differently than others? It's hard to figure out.

Mexico and 855.

I agree it is odd CraigW. And I can confirm I have full Mexico detail on 2011.10 on my 855. So I suspect there is some other problem.

--
Alan - Android Auto, DriveLuxe 50LMTHD, Nuvi 3597LMTHD, Oregon 550T, Nuvi 855, Nuvi 755T, Lowrance Endura Sierra, Bosch Nyon

Maybe you should drive south

alandb wrote:

I agree it is odd CraigW. And I can confirm I have full Mexico detail on 2011.10 on my 855. So I suspect there is some other problem.

Maybe we can collect donations to fund a drive for you down to Mexico to test your 8xx south of the border. Maybe issues arise only when routing there. Wait, you can just simulate a trip--no need for us to send cash to you. wink

I Updated Today

I noticed that My Garmin said that a free update was available. After reading these posts, I clicked on the link, not really expecting it to work.

I downloaded the 2GB file, and proceeded to install it on my one month old 885T. The installation succeeded, and the Map Info screen showed 2011.10 was installed.

The problem was that whenever I tried to use the voice recognition to input a city or street name I received the message "There is no speech recognition support for this feature in the current language or selected location. Please use the touch screen".

After sitting in the queue for an hour, the Garmin support tech (after he consulted with the 2nd level support) said that this was a known problem and they were expecting it to be resolved in about three weeks. I asked if I would have to download a new map at that time, but he said that he thinks it will be a firmware change that will resolve the problem with the new map.

I don't know why I was allowed to download the new maps when no one else could, but it looks like they have halted the downloads to prevent customers from breaking the voice recognition features on their working units.

I was able to repair my VR by reinstalling my backup copy of the 2010.10 map and the ASR folder on the SD card, and then selecting only the old map on the MAP INFO page. I left the 2011.10 map installed so that I could test the new firmware without the need to reinstall the map.

Rick

Thank you

RickLeb wrote:

I noticed that My Garmin said that a free update was available. After reading these posts, I clicked on the link, not really expecting it to work.

I downloaded the 2GB file, and proceeded to install it on my one month old 885T. The installation succeeded, and the Map Info screen showed 2011.10 was installed.

The problem was that whenever I tried to use the voice recognition to input a city or street name I received the message "There is no speech recognition support for this feature in the current language or selected location. Please use the touch screen".

After sitting in the queue for an hour, the Garmin support tech (after he consulted with the 2nd level support) said that this was a known problem and they were expecting it to be resolved in about three weeks. I asked if I would have to download a new map at that time, but he said that he thinks it will be a firmware change that will resolve the problem with the new map.

I don't know why I was allowed to download the new maps when no one else could, but it looks like they have halted the downloads to prevent customers from breaking the voice recognition features on their working units.

I was able to repair my VR by reinstalling my backup copy of the 2010.10 map and the ASR folder on the SD card, and then selecting only the old map on the MAP INFO page. I left the 2011.10 map installed so that I could test the new firmware without the need to reinstall the map.

Rick

Thank you for the report. Here at POI Factory, you're one of three who have somehow installed 2011.10 on your nuvi 8xx.

To my knowledge, you're the first to report why Garmin isn't allowing the map to be installed on 8xx models for almost all users. So it's a voice recognition issue according to you and confirmed by Garmin Tech Support.

And as at least one person has guessed, the fix will likely be a firmware update and not a revised map.

As with my emails asking about the map update, the first level of Tech Support knew nothing. It's sad when an issue this big comes up that the 1st level primary Tech Support staff of Garmin doesn't know the answer to the question.

Once again, thanks for the news--and congrats on having a backup to reinstall the old map with functioning voice recognition.

Can We Verify

CraigW wrote:

Thank you for the report. Here at POI Factory, you're one of three who have somehow installed 2011.10 on your nuvi 8xx.

I wonder if the other two users could verify if their VR is still working.

All the standard voice prompts like "View Map", "Trip Computer" and "Where To" still work. It's only in situations where I have to enter a city or street name does it give the error message.

Perhaps the other two users only verified that they had installed the new map, but have not gone on the road yet to test the voice features.

Rick

Excellent idea

RickLeb wrote:
CraigW wrote:

Thank you for the report. Here at POI Factory, you're one of three who have somehow installed 2011.10 on your nuvi 8xx.

I wonder if the other two users could verify if their VR is still working.

All the standard voice prompts like "View Map", "Trip Computer" and "Where To" still work. It's only in situations where I have to enter a city or street name does it give the error message.

Perhaps the other two users only verified that they had installed the new map, but have not gone on the road yet to test the voice features.

Rick

An excellent idea. OK, a & a, it's up to you guys now.

This issue also helps explain how only the voice recog. nuvis are affected as many of us wondered why a map update would work on all other series yet not work on all 8xx models.

The two remaining questions are: First, when will the fix come out? (We already know we'll hear about it hear at POI Factory first.) ...and Second, just how were you three folks' nuvis allowed by Garmin's web site to be updated?

Possible Reason

CraigW wrote:

...and Second, just how were you three folks' nuvis allowed by Garmin's web site to be updated?

Just a thought, but considering the size of Garmin, I expect that they have multiple servers to distribute the load. Since I consistently get the option to download the map, I don't think the distribution is random. The servers may be assigned to different geographic areas. That would make sense, because when downloading 2GB files, you would prefer a nearby server.

I am in Ontario Canada. Perhaps the other two members can confirm if they are from the same area.

Rick

2011.10 on 855 and VR.

I am one of those users. Now that you mention it, I don't think I have used VR since updating the map. I have just been doing local driving and haven't needed voice recognition. I will try it later today and report back.

Edit: Well, I just gave my 855 voice recognition a pretty thorough test. It seems to be working without a problem with map 2011.10. So the problem identified by RickLeb must not be present on all 8xx units. The mystery of why Garmin pulled the update for 8xx remains.

Incidentally, I am running the latest 4.70 firmware, and the newest American English Jill 2.60.

--
Alan - Android Auto, DriveLuxe 50LMTHD, Nuvi 3597LMTHD, Oregon 550T, Nuvi 855, Nuvi 755T, Lowrance Endura Sierra, Bosch Nyon

Now I Am Concerned

alandb wrote:

Well, I just gave my 855 voice recognition a pretty thorough test. It seems to be working without a problem with map 2011.10.

Thanks for that information Alandb.

When I called Garmin support, it was an hour before they closed for the day. By the time they took my call it was already 5 minutes after closing time. I have to give them credit for answering all the calls that were in the queue prior to closing.

Now I'm wondering if the support tech was just giving me the old "Yes we are aware of that problem and we expect a solution to be released shortly" just to get me off the phone.

I guess it is just a waiting game now to see if they release new firmware, and if they do, will the 2011.10 start allowing VR interaction again.

Rick

Don't use that

CraigW wrote:
RickLeb wrote:
CraigW wrote:

Thank you for the report. Here at POI Factory, you're one of three who have somehow installed 2011.10 on your nuvi 8xx.

I wonder if the other two users could verify if their VR is still working.

All the standard voice prompts like "View Map", "Trip Computer" and "Where To" still work. It's only in situations where I have to enter a city or street name does it give the error message.

Perhaps the other two users only verified that they had installed the new map, but have not gone on the road yet to test the voice features.

Rick

An excellent idea. OK, a & a, it's up to you guys now.

This issue also helps explain how only the voice recog. nuvis are affected as many of us wondered why a map update would work on all other series yet not work on all 8xx models.

The two remaining questions are: First, when will the fix come out? (We already know we'll hear about it hear at POI Factory first.) ...and Second, just how were you three folks' nuvis allowed by Garmin's web site to be updated?

I don't use voice commands for much more than the basic functions as it usually takes longer to say an address or set a point using voice commands than it does to enter it from the KB. I'll use the MSN features, but trying to do a voice prompted entry of an address or location is just too much pain to work through.

--
ɐ‾nsǝɹ Just one click away from the end of the Internet

Turn Off Voice Prompts

a_user wrote:

I don't use voice commands for much more than the basic functions as it usually takes longer to say an address or set a point using voice commands than it does to enter it from the KB

I also found that entering voice commands was frustrating until I turned off the speech prompts.

Now I can enter an address using voice commands in half the time. No more waiting for Jack & Jill to ask every question.

Rick

it's the restarts

RickLeb wrote:
a_user wrote:

I don't use voice commands for much more than the basic functions as it usually takes longer to say an address or set a point using voice commands than it does to enter it from the KB

I also found that entering voice commands was frustrating until I turned off the speech prompts.

Now I can enter an address using voice commands in half the time. No more waiting for Jack & Jill to ask every question.

Rick

It's all the having to start over when it doesn't get what you say that I find frustrating. Trying to route through another city in another state or telling it to search near is a pain. No, it's a BIG PITA!

--
ɐ‾nsǝɹ Just one click away from the end of the Internet

Turn Off Voice Prompts

How do you turn off the Voice Prompts.

--
3790LMT; 2595LMT; 3590LMT, 60LMTHD

How To Turn Off Voice Prompts

rthibodaux wrote:

How do you turn off the Voice Prompts.

It's found under TOOLS-SETTINGS-LANGUAGE. Just page down until you see the menu item "Speech Recognition Prompt".

When it is turned off, you see the question on the screen immediately without waiting 5 seconds for Jack to read it to you. Once you get used to using the Nuvi this way, you get to know what the next question will be without even reading the screen.

I can input a new address using my voice in a fraction of the time it would take to use the keyboard, and I don't have to let go of the steering wheel (except to turn down the radio before starting).

Rick

Garmin Nuvi 885t Map Update

How much do you want to bet that when 5/13 gets here, Garmin will push the update release date to 5/20?

Garmin should offer all of the 800 series owners that purchased lifetime updates credit in that amount toward a new Garmin GPS.

Cannot see any reason Garmin would do that or need to do that

majorthordog wrote:

Garmin should offer all of the 800 series owners that purchased lifetime updates credit in that amount toward a new Garmin GPS.

The lifetime map updates states map updates will occur up to 4 times a year and on no set schedule.

If you already received one update this year then technically they have already met the minimum update promise already for 2010.

I have lifetime updates and I'm glad that they delayed rather than releasing an update that would have been a problem.

--
GM Built-in Navigation system - Samsung S6 Edge+ Smartphone with Garmin Viago, Google Maps & HERE Apps

excellent chance

majorthordog wrote:

How much do you want to bet that when 5/13 gets here, Garmin will push the update release date to 5/20?

Garmin should offer all of the 800 series owners that purchased lifetime updates credit in that amount toward a new Garmin GPS.

I would be willing to bet that Garmin does push back the date again....iI think its a sure bet. That's garmin for you.

How To Turn Off Voice Prompts

Thank You RickLeb, I turn the Voice Prompt off, and there was a lot better response when ask for info. It was easy and smooth. No Jill asking for more info. I love it.

--
3790LMT; 2595LMT; 3590LMT, 60LMTHD

How To Turn Off Voice Prompts

rthibodaux wrote:

Thank You RickLeb, I turn the Voice Prompt off, and there was a lot better response when ask for info. It was easy and smooth. No Jill asking for more info. I love it.

Glad it worked for you. It made a big speed increase for me. I don't think anyone could type the data in faster using the keyboard.

I know a_user said it was frustrating to get the unit to understand, but I found that if the radio is off, and the car is just idling, I get almost perfect voice recognition. If the car is moving that drops to about 85-90%, and if the radio is on, voice recognition is almost useless.

Rick

Voice recognition.

I never tried that setting because I incorrectly assumed it turned off the voice recognition feature completely, not just the voice prompts. So thanks for the excellent tip. My experience with the VR accuracy is pretty much the same as yours.

--
Alan - Android Auto, DriveLuxe 50LMTHD, Nuvi 3597LMTHD, Oregon 550T, Nuvi 855, Nuvi 755T, Lowrance Endura Sierra, Bosch Nyon

VOICE PROMPTS

RickLeb wrote:
rthibodaux wrote:

How do you turn off the Voice Prompts.

It's found under TOOLS-SETTINGS-LANGUAGE. Just page down until you see the menu item "Speech Recognition Prompt".

When it is turned off, you see the question on the screen immediately without waiting 5 seconds for Jack to read it to you. Once you get used to using the Nuvi this way, you get to know what the next question will be without even reading the screen.

I can input a new address using my voice in a fraction of the time it would take to use the keyboard, and I don't have to let go of the steering wheel (except to turn down the radio before starting).

Rick

Thanks for the tip. It works great.

I reason for you to see why we should be reimbursed.

I am aware of the Lifetime Update policy. However, it appears that this is a very complex problem as evidenced by the delay in the update release.

It is a possibility that a fix for the 8xx series may not be logistically and/or financially practrical for Garmin.

If that that is the case those affected individuals who purchased lifetime updates should be reimbursed either partially or fully.

BTW...Not that it is relevant to my point but I have not yet received a Lifetime update. 2011.10 would have been my first.

You still have to wait

majorthordog wrote:

I am aware of the Lifetime Update policy. However, it appears that this is a very complex problem as evidenced by the delay in the update release.

It is a possibility that a fix for the 8xx series may not be logistically and/or financially practrical for Garmin.

Garmin states up to but not guaranteeing 4 updates per year. That means you need to wait a year from the date an update was released for which you would have been eligible for them to have defaulted. That's the nature of the contract between you as a purchaser of lifetime updates and Garmin have entered into. Now, if Garmin decides to abandon the 8XX series and declare there will be no updates sooner than the one year you have a case. Otherwise as the say in the old Starkist commercials, "Sorry Charley!"

And yes, I own an 885.

--
ɐ‾nsǝɹ Just one click away from the end of the Internet

I just got off the phone

I just got off the phone with Garmin. As we all knew, the map updates for the 8xx series units, have once again (who didn't know that?) have been pushed back to the 19th. Naturally, when the 19th comes, I'm sure we can expect the date to be push back again.

Surprise, It's the 19th and nothing yet

Surprise, it's the 19th and nothing yet on the map update page.

Come on Garmin, throw us 8xx users a bone here.

Steve

885t Map Update

855guy wrote:

Surprise, it's the 19th and nothing yet on the map update page.

Come on Garmin, throw us 8xx users a bone here.

Steve

Can I smell a new sayiing here ?

Anytime something is delayed or way behind schedule can we that it's "So Garmin" ?

I still can't figure out what the real problem is here with the latest map update. Whatever it is, I don't think they are fixing the "maps".... I think they are fixing the "firmware" for the 8xx units to work with the maps.

When I called Garmin

When I called Garmin support, yesterday. I was told that the 885 map updates would be out today. Still, nothing yet but today is not over yet. shall we take odds and start a pool? lol. And who want to be the first guinny pig, when it comes out.....IF it comes out..lol.

I'll take "Will Garmin Release today for 200 Alex"

Cue the Jeopardy theme .... wink

Steve

Just got off the phone with

Just got off the phone with Garmin support and he spoke with a senior tech who comfirmed (as we all knew) the 8xx series map updates has once again been pushed back..no date has been given.

I also 'sgot off the phone

I also 'sgot off the phone with Garmin and spoke to a fine gentlemen and told me that hopefully at the end of this week or next week the maps will be ready to go. One of the reasons is that now in the d/l the process will change in that the maps will be d/l right to the device instead of to the customers PC and then to your device. So I guess us 800 users will be sort of beta testing the new download process.

--
NickJr Nuvi 3597LMT

that hurts some

nickjr wrote:

I also 'sgot off the phone with Garmin and spoke to a fine gentlemen and told me that hopefully at the end of this week or next week the maps will be ready to go. One of the reasons is that now in the d/l the process will change in that the maps will be d/l right to the device instead of to the customers PC and then to your device. So I guess us 800 users will be sort of beta testing the new download process.

Some users have multiple units that are updated from the same original download and running multiple loads with the new keys. Now those users will have to d/l for each device.

--
ɐ‾nsǝɹ Just one click away from the end of the Internet

.

a_user wrote:

Some users have multiple units that are updated from the same original download and running multiple loads with the new keys. Now those users will have to d/l for each device.

I hope Garmin knows what they're doing here. Their servers get overloaded with just trying to spit out one common map update file. With many users having multiple units to update, requiring each unit a separate individualized update file will likely just overload things even more.

--
nuvi 760, nuvi 765T, nuvi 855, nuvi 3790LMT, nuvi 3490LMT - SoCal area

Bogus.

Garmin is sure giving out inconsistent information on this whole 8xx/2011.10 issue, not to mention the fact that a couple of us successfully updated our 8x5 units. It makes you wonder if they just make something up each time someone calls.

--
Alan - Android Auto, DriveLuxe 50LMTHD, Nuvi 3597LMTHD, Oregon 550T, Nuvi 855, Nuvi 755T, Lowrance Endura Sierra, Bosch Nyon

I hope that they get the 4

I hope that they get the 4 updates in this year!

--
Dwayne, Nuvi 1690

Garmin

alandb wrote:

Garmin is sure giving out inconsistent information on this whole 8xx/2011.10 issue, not to mention the fact that a couple of us successfully updated our 8x5 units. It makes you wonder if they just make something up each time someone calls.

They tell you what you want to hear ...not what the real facts are. sad

--
Bobby....Garmin 2450LM

Hmmm....

farrissr wrote:

They tell you what you want to hear ...not what the real facts are. sad

That's what it sounds like.

I wonder about this news from Garmin

nickjr wrote:

I also 'sgot off the phone with Garmin and spoke to a fine gentlemen and told me that hopefully at the end of this week or next week the maps will be ready to go. One of the reasons is that now in the d/l the process will change in that the maps will be d/l right to the device instead of to the customers PC and then to your device. So I guess us 800 users will be sort of beta testing the new download process.

If true, how will this affect adding the new map to the computer to be used with Mapsource? Something's not right here.

BaseCamp?

Maybe Garmin is moving away from Mapsource and will use BaseCamp as the recommended map app. In BaseCamp, the maps can be accessed without installing them on the computer.

--
Alan - Android Auto, DriveLuxe 50LMTHD, Nuvi 3597LMTHD, Oregon 550T, Nuvi 855, Nuvi 755T, Lowrance Endura Sierra, Bosch Nyon

.

When I first saw this, the first thing I thought of was, this is their way of combating the map piracy i.e. unlocking maps for use.

However, what if this DL gets corrupted when going to the unit? I hope this isn't true, or there may be more than a few bricked units out there.

--
nüvi 3790T | nüvi 775T | Those who make peaceful revolution impossible, will make violent revolution inevitable ~ JFK

Maps Download

alandb wrote:

Maybe Garmin is moving away from Mapsource and will use BaseCamp as the recommended map app. In BaseCamp, the maps can be accessed without installing them on the computer.

I hope that is not what they intend to do, as I really like using Mapsource to plan routes, look up POI's and see where a place is located on a map without having to use my GPS unit.

Map Update

Juggernaut wrote:

When I first saw this, the first thing I thought of was, this is their way of combating the map piracy i.e. unlocking maps for use.

However, what if this DL gets corrupted when going to the unit? I hope this isn't true, or there may be more than a few bricked units out there.

I don't know their resoning behind doing something like that... but before I took that as Gospel, I'd wait and see. As mentioned many times in the past, some Garmin Reps have no clue what they are talking about and seem to "shoot from the hip" to try to give you the answer your want, rather than the answer that is accurate.

How many times have your read that a forum member has called Garmin support with a specific complaint and the rep claims they have never heard of such a problem in spite of many, many forum members stating they had called in the same complaint/problem in the last month or so ?

I know people who have 3 or more Garmin untis that they upgrade and they complain about it taking such a long time to D/L the updates, I can't imagine having to do that same update 3-4 times. Then, if you compound that aggrevation with the probolem of Garmin releasing maps that are corrupt or have flaws and everyone having to D/L a corrected version, you will have owners SCREAMING.

I wouldn't read much into the support responses

I wouldn't read much into the support responses as typically they're highly inaccurate, like most tech companies. Like always, it's just a wait, wait, wait and see game. I just hope they bring something out before my summer road trips.

Steve

Installed 2011.10 map update on the 855 Today

I just installed the 2011.10 map update on the 855. It use to say "No update available" on myGarmin, but there was a link for a one time purchase that showed up after contacting support. So I updated it and the update shows up now. I have no idea what Garmin is up to, but the whole thing with this, buggy 755T screen, and maps for my 255W not being honored has turned me off. I'll be moving on to TomTom or Magellan next time.

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