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Can't update Nuvi

 

I have had the Nuvi765T for a wopping 2 days now and, while it worked fine yesterday, today I can't update the GPS with anything. When I plug the USB cable in, it says loading maps at the bottom of the screen. Windows makes the sound like it detected it, but then it loads the regular navigation software, never letting me have access to it with the computer. Has anyone else had this problem? Does anyone know how to fix it? I know that Garmin is the most popular GPS. Are there any reliable GPSs out there? I guess that I will take it back today.

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The toes you step on today could be connected to the ass you have to kiss tomorrow.

Need more info

What software are you using (Win 2000, XP, Vista, etc.)?

Sounds like it could possibly be a bad cable or incorrect USB drivers and not the Garmin.

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Metricman Nuvi 660, GTM-20 Traffic Receiver Nuvi 3597 GTM-60 Traffic Receiver Williamsburg, VA

I'm using windows XP. I

I'm using windows XP. I reinstalled my usb drivers as well as all of the Garmin software. I've tried using a couple other usb cables, which seem to work fine with other devices such as camera and an old mp3 player and windows seems to be detecting all of my other devices without any problems at all. I've connected a camera, I-pod, joystic, an old mp3 player, and a flash drive since I've had this problem with the garmin. All of them work with no problem at all. It worked fine for most of yesterday and the day before.

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The toes you step on today could be connected to the ass you have to kiss tomorrow.

nuvi update

I would call Garmin. They have wsorkaround that us commoners dont have. Maybe you could try another computer that has poiloader on it. Hopefully someone else will come along that has a better idea than I.

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Unless you are the lead sled dog, the view never changes. I is retard... every day is Saturday! I still own the StreetPilot c340, and the Garmin Nuvi 765t, but upgraded to the NO "recalculating", 3590 LMT.

You don't have to install

You don't have to install the USB drivers-- XP already has them.

You could do a hard reset, that might help.

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NUVI 680, NUVI 5000, MS S&T,

Check the USB port as well

I've had times where XP has shut down a USB port when it thought there was a problem with a device. Resetting the port using Device Manager may work too.

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ɐ‾nsǝɹ Just one click away from the end of the Internet

Hard Reset Needed

jwc3006 wrote:

You don't have to install the USB drivers-- XP already has them.

You could do a hard reset, that might help.

I too recommend a hard reset - this link should help rather than rewrite it grin

http://www.poi-factory.com/node/26136

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JRoz -- nuvi 3490LMT, 3760LMT, 260W; Edge 605; Approach G5; Oregon 450

Information from Garmin

Information from Garmin search support.

Why doesn't my computer detect my unit when I connect with a USB cable?

Answer:
Your computer uses USB Mass Storage Mode to detect your Garmin unit. If your computer does not detect your Garmin unit, you can try these troubleshooting steps:

Unplug the USB cable from the computer
Turn the unit off and then back on again
Plug the USB cable into your computer
The unit either should automatically go into USB Mass Storage Mode or displays USB Mass Storage Mode as an option on the screen.

Note: If your computer still does not detect the unit, make sure that you plug the USB cable directly into the computer USB port and not a USB hub. If the cable is already plugged directly into the computer, try plugging it into a different port.

If your device is going into USB Mass Storage Mode but does not display in My Computer, please try changing the drive letters:

Plug your unit into your computer via USB cable
Right click on My Computer
Click on Manage
Click on Disk Management
Here you should see a Garmin drive
If so, right-click the Garmin drive, and click Change Drive Letter and Paths
Click on the Change button
Click on the small drop-down box and choose a letter that is not already in use
Click Ok
Click yes/ok to any software/change message you receive
Back out to your desktop and see if it will recognize the device
If you still experience problems, please contact Product Support.

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Charlie. Nuvi 265 wt and 2597 LMT.

I've tried using a different

I've tried using a different port and a different cable. I also tried unplugging the battery and plugging it back in again as well. The hard boot I actually tried this morning before I posted and then forgot to mention that in the original post. I appreciate all of the suggestions you guys have given but nothing has worked yet. If you all have anymore suggestions please keep them coming. I don't think that tech support will be open for another hour or so and it's a really long drive for me to go exchange the thing so I'm willing to try pretty much anything that anyone suggests just to keep from driving all the way to Bust Buy.

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The toes you step on today could be connected to the ass you have to kiss tomorrow.

Go ahead

donnyshaw wrote:

I've tried using a different port and a different cable. I also tried unplugging the battery and plugging it back in again as well. The hard boot I actually tried this morning before I posted and then forgot to mention that in the original post. I appreciate all of the suggestions you guys have given but nothing has worked yet. If you all have anymore suggestions please keep them coming. I don't think that tech support will be open for another hour or so and it's a really long drive for me to go exchange the thing so I'm willing to try pretty much anything that anyone suggests just to keep from driving all the way to Bust Buy.

Did you try it on other computers?

I am not a Tech. I use common options.

Exchange it with another same unit if you think it's the Unit is defective if you cannot find there is communication error between the computer & 765T.

I have a hard feeling like other users here that not the unit, most likely the computer .

--
Street Pilot C340, nuvi 265WT, Mio Moov 300, nuvi 255W, Navigon 2100 (Retired)

I would call

I would contact Garmin tech support, they may have a workaround for your issue.

Keep us posted and let us know the outcome.

Good Luck!

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TOMTOM - LG LN740 - Magellan Roadmate 1430 - Garmin Nüvi 255W

It does seem to be the

It does seem to be the computer. My uncle brought over his laptop, which already has all of the Garmin software installed on it, and the device worked fine. While it's a big step in the right direction, having isolated it to the computer, it's still going to be a problem for me because I have never, ever, had a usb problem before.

--
The toes you step on today could be connected to the ass you have to kiss tomorrow.

Windows XP Service Pack

Which Service Pack do you presently have for XP?

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TOMTOM - LG LN740 - Magellan Roadmate 1430 - Garmin Nüvi 255W

Change the drive letter

Please see the post above by charlesd45 which instructs you to change the drive letter for the device. Sometimes a system won't recognize a device because it insists on trying to assign it a drive letter that's already being used. I have a flash drive that I can only use at work by having forced the computer to recognize it as drive Z: all the time. It wanted to assign the drive the G: designation which was already used by a network drive.

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GPSMAP 76CSx - nüvi 760 - nüvi 200 - GPSMAP 78S

It turns out that it wasn't

It turns out that it wasn't the computer after all. Even though the device WOULD connect on my uncles computer, it still didn't work properly. His device would connect on my computer with no problem at all. I took it back to Bust Buy and got a refund. I bought a garmin nuvi 1490T from costco the same evening. Unfortunately, there seems to be a problem with the new 1490. It cut off twice and rebooted on its own while driving home with it. After getting home with it, I tried connecting it to my computer and it wouldn't connect at all. I also tried connecting it to my uncles computer to no avail. I guess I will be making trip number 3 today. I'm just about ready to go back to the good old fashioned road maps and say the heck with a GPS.

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The toes you step on today could be connected to the ass you have to kiss tomorrow.

Tried to change the device drive letter

thrak wrote:

Please see the post above by charlesd45 which instructs you to change the drive letter for the device. Sometimes a system won't recognize a device because it insists on trying to assign it a drive letter that's already being used. I have a flash drive that I can only use at work by having forced the computer to recognize it as drive Z: all the time. It wanted to assign the drive the G: designation which was already used by a network drive.

I think that I forgot to comment that I did try changing the drive letter. In fact, when I talked to Garmin tech support, they tried it as well. The device never showed up in disk management either. When I connected the drive, with device manager open, you can see "Mass Storage Drive" pop up under Universal Serial Bus Controllers but then it would just go away and the device would load user mode. I suppose I could have tried changing a drive letter of one of my other drives but the device didn't have any problems with being drive g: for 1.5 days. It didn't seem to stop working until I tried installing poi loader. If I still had it, I would try that though. Now I have a different non working garmin. Garmin Nuvi 1490T.

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The toes you step on today could be connected to the ass you have to kiss tomorrow.

Costco

donnyshaw wrote:
thrak wrote:

Please see the post above by charlesd45 which instructs you to change the drive letter for the device. Sometimes a system won't recognize a device because it insists on trying to assign it a drive letter that's already being used. I have a flash drive that I can only use at work by having forced the computer to recognize it as drive Z: all the time. It wanted to assign the drive the G: designation which was already used by a network drive.

I think that I forgot to comment that I did try changing the drive letter. In fact, when I talked to Garmin tech support, they tried it as well. The device never showed up in disk management either. When I connected the drive, with device manager open, you can see "Mass Storage Drive" pop up under Universal Serial Bus Controllers but then it would just go away and the device would load user mode. I suppose I could have tried changing a drive letter of one of my other drives but the device didn't have any problems with being drive g: for 1.5 days. It didn't seem to stop working until I tried installing poi loader. If I still had it, I would try that though. Now I have a different non working garmin. Garmin Nuvi 1490T.

Sounds so strange. But it could happen.

Costco has a very good return policy to my experience.
I am pretty sure you have more luck in GPS than playing lottery. Do you want to give a third chance? If yes, get another unit from Costco. Going back to old book maps is kind of tough smile

--
Street Pilot C340, nuvi 265WT, Mio Moov 300, nuvi 255W, Navigon 2100 (Retired)

One other thing that you

One other thing that you could have tried.You say no problems back a few days ago.Use the restore on xp to a earlier date.

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Charlie. Nuvi 265 wt and 2597 LMT.

Two bad Garmins

It's kind of interesting though. Two bad Garmins back to back. I guess that it could happen, but I've never heard of it happening before.

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It is impossible to rightly govern a nation without God and the Bible. ----George Washington

I doubt

I doubt that the Garmins are bad. Either the driver is corrupt or there is a bug preventing the complete installation.

The PC needs to be updated constantly. The XP OS is almost gone and support is very limited to almost gone.

He will need to upgrade his PC or get a new one that has current drivers.

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TOMTOM - LG LN740 - Magellan Roadmate 1430 - Garmin Nüvi 255W

Most likely the USB boot

Most likely the USB boot virus corrupted anything it connected to.

webupdater

How were you going to update the 765, myDashboard or Webupdater?

Not sure if this would make any difference but did you try loading & running webupdater, and plugging in the GPS when webupdater asks you to?

I am pretty sure the 3rd

I am pretty sure the 3rd Garmin GPS can't be wrong.

Let's see if he exchanges from Costco.

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Street Pilot C340, nuvi 265WT, Mio Moov 300, nuvi 255W, Navigon 2100 (Retired)

XP is not dead yet

ryaxin wrote:

...

The PC needs to be updated constantly. The XP OS is almost gone and support is very limited to almost gone.
...

Not really: The XP still gets full regular (at least monthly) updates from Microsoft. While it is on its way out, it still has a few years of life in front of it and has become quite stable over time. Jumping to Vista wouldn't make sense today and Windows 7 is still in its initial (=a bit buggy or at least incompatible with some existing apps) phase.

I Couldn't Agree More...

jale wrote:
ryaxin wrote:

...

The PC needs to be updated constantly. The XP OS is almost gone and support is very limited to almost gone.
...

Not really: The XP still gets full regular (at least monthly) updates from Microsoft. While it is on its way out, it still has a few years of life in front of it and has become quite stable over time. Jumping to Vista wouldn't make sense today and Windows 7 is still in its initial (=a bit buggy or at least incompatible with some existing apps) phase.

I have no plans to upgrade from WinXP. Now, if I was buying a new PC or laptop, that would be different.

XP has been one of the most stable Windows OS's and I am perfectly happy with it.

I have no desire to be on the bleeding edge of technology.

I'm glad I missed the Vista experience. mrgreen

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Tampa, FL - Garmin nüvi 660 (Software Ver 4.90), 2014.30 CN NA NT maps | Magellan Meridian Gold

XP is still supported by Microsoft

Support for Windows XP without a service pack ended on September 30, 2004.

Support for Windows XP Service Pack 1 and 1a ended on October 10, 2006.

Windows XP Service Pack 2 will be retired on July 13, 2010

Microsoft will continue to provide security updates every month for Windows XP, however free technical support, warranty claims and design changes are no longer being offered. ( I guess that means XP SP3)

On April 8, 2014, all Windows XP support, including security updates and security-related hotfixes will be terminated.

Even though this is OFF TOPIC, I would like to save this info as a reference.

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Street Pilot C340, nuvi 265WT, Mio Moov 300, nuvi 255W, Navigon 2100 (Retired)

Correct

Provided the OS is authentic smile

Upgrading a PC does not mean getting a new OS, but upgrading what you presently have with the latest drivers and updates from Microsoft.

If this is not possible for any reason, then getting new PC is the last option. If XP is what you prefer, then delete the new OS and install XP. Simple.

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TOMTOM - LG LN740 - Magellan Roadmate 1430 - Garmin Nüvi 255W

I would reinstall XP.

I would reinstall XP.

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Street Pilot C340, nuvi 265WT, Mio Moov 300, nuvi 255W, Navigon 2100 (Retired)

Quite a few known XP and usb issues

There are quite a few known usb 2.0 issues with XP. Some are related to a particular chipset and/or motherboard combination. Mine was, and although it only affected my 765T, only showed up 'suddenly' (later realized it was after an XP update), and I finally fixed it with new chipset drivers and a mb bios update.. my 765 still wants only certain cables and only works with my rear usb ports but not the front. shock

Do a web search for usb 2.0 and XP, and maybe add your pc brand and/or motherboard mfr name.

Although this link looks like it's for Win ME, it isn't and the site is a reasonably good place to start for usb oddities as well as your search:
http://www.usbman.com/WinME%20USB%20Guide.htm

(after post edit)- I forgot that in addition to the drivers, I had to switch off usb hub power management. On the link I posted, scroll down to 'USB Device Stops Working or Won't Resume'

--
It's about the Line- If a line can be drawn between the powers granted and the rights retained, it would seem to be the same thing, whether the latter be secured by declaring that they shall not be abridged, or that the former shall not be extended.

1490T works fine now

I tried back ports, front ports, various cables, and updated drivers. I also tried system restore but didn't have an old restore date because it's so close to a whole complete install of windows. It is extremely odd how it worked on my uncles computer but not mine. He uses windows 7 and I use XP. His 765 worked fine on my computer, however. At any rate, now I have a 1490T, which I did have some problems with it cutting off and back on and not connecting at first but that seems to have been fixed with a hard reset. Now, I have the firmware updated, maps updated, and all of my favorite vehicles and POIs installed. There doesn't seem to be any more issues with it and I've used it a great deal over the past week. I have to say that I've come to love the thing and I already can't imagine not having it.

--
The toes you step on today could be connected to the ass you have to kiss tomorrow.

Hurray!

donnyshaw wrote:

I tried back ports, front ports, various cables, and updated drivers. I also tried system restore but didn't have an old restore date because it's so close to a whole complete install of windows. It is extremely odd how it worked on my uncles computer but not mine. He uses windows 7 and I use XP. His 765 worked fine on my computer, however. At any rate, now I have a 1490T, which I did have some problems with it cutting off and back on and not connecting at first but that seems to have been fixed with a hard reset. Now, I have the firmware updated, maps updated, and all of my favorite vehicles and POIs installed. There doesn't seem to be any more issues with it and I've used it a great deal over the past week. I have to say that I've come to love the thing and I already can't imagine not having it.

Good to hear all's well now.

donnyshaw

I am running XP on 2 Desktop computers. ( I mostly use XP because I am used to it, works great for all my Garmins C330, Nuvi 255 & 265WT)

I have Vista on my Laptop. I barely use it to load my Garmins, but it works OK.

Glad to hear that your GPS works finally.

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Street Pilot C340, nuvi 265WT, Mio Moov 300, nuvi 255W, Navigon 2100 (Retired)

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