No Red/Green/Yellow for traffic after update

I also have a 660, but have not had any problems with traffic. At least not in the Atlanta, GA area.

I have this problem too. I thought it was just me. So what can we do? Complain to Garmin enough and maybe they will issue another update?

I have a 660 and will check and report back

I installed an update about 3 weeks ago to my 765T and my traffic info has become totally useless. It's different then what has been described but still a problem. My traffic indicator on the unit turns gray (supposedly indicating poor reception) and never returns to green, yellow, or red even when I'm in the middle of a known signal area. I've been working with Garmin Techies ever since. They had me send in the receiver for repair and when I got it back....nothing different, still doesn't work. I emailed them again this morning explaining the situation, again, and that I believe it's the update that needs repaired, not our units

I have the exact same issues Houdini1 describes with the 765 (note this topic is about the 6x0 series with it's own traffic bug). The fault is 100% with firmware v3.90. Upon backdating to firmware v3.60, the issue is gone. It's ridiculous of Garmin having you send back the traffic receiver. Maybe if they did some testing of the firmware themselves before releasing to the unsuspecting public, they'd have better customer relations...

See the link below for another bug in v3.90 along with instructions on backdating to v3.60 which does NOT have the traffic issue.

http://www.poi-factory.com/node/27696

I noticed the same thing - the gray traffic icon - but I am so stupid, I thought it just was a bad shade of green and meant no traffic issues. Thanks for the information. I think I will uninstall the 3.90 and go back to 3.60.

That's what I did and this and the second letter typing issue is gone.

I've a 660, and the update, and traffic....
but I so rarely see a traffic prompt (I've seen it maybe twice)....

But I'm watching this thread...... for posts from other 660 users

So I've been going back and forth with Garmin for a few days now. They keep implying (but not explicitly saying) that I don't know what I'm doing. They've suggested:
(1) I did not update all the software to latest
(2) traffic receiver wasn't working
(3) do a complete master reset (to erase corrupt traffic data)

Of course I had to respond each time with proof that those were not the problem. At no time would they even consider that the 4.80 update is at fault. I had even provided screenshots showing that I was getting complete traffic data just it wasn't displaying on the map.

Well, back to v4.70 for me.

Garmin acts a lot like Bose.
Because I haven't seen any traffic either, I sent an email to garmin via MyGarmin login....
Maybe others should do so, too!

All this time, I thought it was just me. I just sent an email off to Garmin support too. Maybe we can pester them into fixing it.

I was just going to roll back my version to 4.7 but I can't find it anywhere online. The site I found when I googled had links for all the old nuvi firmware updates but all the links were broken

Try http://www.gawisp.com/perry/nuvi/

I just got this email from Garmin (Regarding loss of Red/Green/Yellow on Nuvi 660 after V4.8 firmware:

Dear Jan Janowski,

Thank you for contacting Garmin International. Our engineering department is aware of this issue. We are waiting to hear back about a solution for this problem. Thank you for your patience.

The response I got to my support email was even more encouraging:

"At this point in time we are diligently working to rectify this know issue since it affects a large of our customers. When the fix is released in the next couple of days, you'll need to back online and run the WebUpdater once again."

Fingers crossed!

Hopefully, they mean it.

Thats all "fine and dandy" if they mean it, but lets get back to quality testing and re-testing updates as often as needed PRIOR to going out. Then we do not need to be guinea pigs for them to rush updates out.

That's the first step in overcoming anything

My 660 works great and I have the latest update.

Was a bit confusing the other day during the snow, though. Wanted me to use alternate routes while it was snowing.

I think the speed sensors in the road were having a problem.

Other than that, it's been very accurate about incidents.

I just updated my Nuvi to v.3.90 i wish i would have read all that you guys were saying on here about all of the problems before i did it!!!
especially since i just got my gps and so it came with v 3.80 and you cant back date to 3.80 only 3.60 ... this sucks

I am sure of one thing, we will have the info on this site faster than any other site!

I received the following from Garmin today...
I had asked if I would be informed when new Firmware to fix the Red/Green/Yellow traffic issue....... would be available?

Dear Jan Janowski,

When an update is available for your unit, you will get an email
notification.

With Best Regards,

Henry L
Product Support Specialist
Automotive Team
Garmin International
913-397-8200
800-800-1020

Gee: I certainly hope they email on bugfix faster than they email on MapUpdates!! !
I'm guessing that the fact that they fessed up... that means a lot...

I noticed no traffic icon colour change. I didnt think of it having to do with my firmware update. I did a hard reset, and that fixed it. It does turn grey, I guess indicating a poor signal, but will turn green, yeller and red though! My gripe is with the search character hanging up everytime I type something in, but that is another topic, which I saw somewhere else on here.

If you do get an email notification, please share with the rest of us. I don't know if I will get an email or not. The last update I had was that the rep who read my email will "talk to his Seniors" and "if necessary... submit a research report". No response since. At least you got further than I did.

In the meantime, I reverted back to 4.70 and everything's working fine again.

--Kin

I'll send another email and see what happens....

"Just being nosy.... Posts from Garmin to others seemed to indicate that an update would be here in "about a week"... Since none of us have heard from Garmin since,
we're nosy how soon it will be until a fix for this will happen....
Others have started reverting to V4.70 to get around the problem.... I'd prefer to stay at V4.80 and wait for what-ever version fixes this.....
Can you give me an update????"

Just Received:

Dear Jan,

At the present time, we haven't heard about a fix for this issues.

With Best Regards,

Henry L

Product Support Specialist

Automotive Team

Garmin International

913-397-8200

800-800-1020

Received a second email today!

Dear Jan,

Thank you for contacting Garmin International.

Thank you for your patience. Our engineering team is still researching
the cause of the unit not showing the colors of traffic on the map.
Unfortunately, an expected software release date is not known. Please
let me know if you have more questions.

With Best Regards,

Adam S
Product Support Specialist
2nd Shift Automotive - Marine Team
Garmin International
913-397-8200
800-800-1020

I'm still not getting traffic information... and since there is an issue with V4.80 that Garmin is admitting to.. I asked them in an email if I should go back to V4.70..... I got this email:

Dear Jan,

Although we do not recommend backdating software as a general rule, here is a link to find older versions of the software.
http://www.gawisp.com/perry/nuvi/

With Best Regards,
Patricia E
Software Support Specialist
Software Team
Garmin International
913-397-8200
800-800-1020

So -- I downgraded my Nuvi 660 to V4.70...

After downgrading to V4.70 I found that all my favorites were erased, including HOME, Bluetooth was enabled (It wasn't before), and default vehicle was selected.. Also erased was BOTH of the Lifetime Traffic activation codes..... and attention tone was turned off, and Most Map detail changed to Normal.
However, the bootup picture I changed Remained, as well as POI's and the editing I did on the voice file, along with Garmin Lock (Though Home was removed). All these remained...

I decided to re-calibrate the touchscreen... afterward, I programmed in my Home and a nearby relative, and went toward her house... During this time I got a POI alert, but it was at her house where I learned that the Lifetime Traffic codes were deleted...
Re-entered the Two 25 character passwords, and after that, I Immediately got a traffic Warning!!!
IMMEDIATELY!!!! This has NEVER happened!!! I hit the ! and saw a map... With Yellow Lines on the road!!! I haven't seen a traffic warning in a Couple Months, and especially not as fast as what I just saw!!!!

Yeah.... There is a bug!!!

I reported all this to Garmin

You know there is a bug! Fix it! Listen to the people that use your product! Give us bug free updates! I would rather wait longer for a bug free update than to keep updating with a troubled update

Do you think they will fix it?

Well, I did pretty much a copy and paste, and sent it to garmin support......

Usually I get an answer in 2-3 days.... From past experiences, I should get a reply today....
Well, maybe not.... Replies I have received usually arrive on Sunday.... So I'm guessing they are a day ahead of us... India?

??????

The reply I got to my first reply said a fix was coming "in the next couple of days." So after a week went by, I sent another saying, "OK, a couple of days have passed, where's the fix?" and got a reply saying, "No fix is scheduled."

So I replied to that one saying, "Please escalate this to a supervisor and send instructions on how to roll back to a working version." The reply I got to that one said, "there's no fix scheduled but we don't recommend rolling back to a previous version." This reply came from yet another "Product Support Specialist".

My replies are now getting testier. Today's said, "So if you admit that the current version doesn't work and you aren't planning on fixing it any time soon but you tell me not to roll back to a version that actually does work, what am I supposed to do? This experience is making me want to go out and buy a Tom Tom."

I wonder if that will at least get my request escalated.

web site CONSUMERISTS.COM has some great articles on doing EECB's (Executive E-Mail Carpet Bomb). I have not looked yet, but they may even have access to all their emails

We do not have a resolution for the issue at this time please be patient and continue to run the webupdater program to check for updates to the unit firmware.

With Best Regards,
Jim C
Product Support Specialist
Automotive Team
Garmin International
913-397-8200
800-800-1020
913-440-8280 (fax) Att: Jim C, Associate #5690

Dear Jan,

I am sorry, but I did give you the alternative for the time being which
is in this email string. You back dated your software, the engineers are
working on a fix. I can only suggest you run webupdater to the device
periodically and when you see a version other than 4.80 you will know an
update has been released.

With Best Regards,

Patricia E
Software Support Specialist
Software Team
Garmin International
913-397-8200
800-800-1020

My Email has changed, so I'd like your help...
Please contact Garmin again on this problem and post answers here, as, any answers from Garmin to my old email address will go into the bit bucket... I'll re-contact them later this week (Still setting things up after the ISP Change)...

Thanks Jan

I have a 765T and have experienced the same problems with traffic reception as stated above using the 3.90 update. I have also been in contact with Garmin product support. After trying the fixes they recommended and not correcting the problem, support was going to issue an RMA for the power/receiver cord. I reinstalled 3.60 and told support I now had no problem therefore, it could not be the receiver and must be a software problem. I was requested to take Screen Shots of the problem and email it to my support contact which I did. On March 12th I received the following message "...we are going to have to have a more in-depth look at this, so this may take some time for us to look into this issue, as there will be other departments inspecting this issue as well. It may be a week or two before we get any further information, but hopefully if I press the issue it will not take that long."

I will let you all know if If Garmin engineers inform me that they have corrected the problem.

P.S. Thanks NIMROD for posting the 3.60 workaround and how to reinstall 3.60

I had the same issue. No matter how much I explained it was a software issue they still wanted to issue an RMA for the power cord/receiver. I went ahead and on my own reinstalled the prior firmware and all was back to normal. When I explained what I had done to the support tech and suggested she pass the fix on to all the support staff I was told that issuing an RMA for the power cord was the standard step in troubleshooting. Okay, but at some point you'd think they would clue in to a specific error with these units and just admit the firmware fault. Had I sent my receiver back on an RMA it would have cost me shipping fees and possible the cost of a new cable that I have no need of. Had I got my fancy new cable back and nothing was fixed I would have been pretty mad.

I expect that some of the support staff are off-shore (e.g., India) so they would be on very tightly scripted instructions that they cannot deviate from. I see this RMA step as just like (but more time-consuming and costly than) when my ISP tech support tells me to restart the computer. If I have determined that the computer is not the problem, I simply tell them after a few seconds that it's done when all I did was sit there doing nothing. Often, their job requires them to follow a script.

After weekly support requests, each one eliciting a different but equally unhelpful response, I broke down and rolled back to 4.7 and PRESTO! I have traffic display back. This has to be the worst example of "customer support" I have experienced in a long time. I used to sing the praises of my Garmin Nuvi but after this, I would be very hesitant to recommend any Garmin device to anyone.

Garmin indicates that there is new firmware for the Nuvi 610 & 660 !! Dated March 18, 2010

Anybody try it yet?? Does it work with Traffic?

Here: http://www8.garmin.com/support/blosp.jsp

Changes made from version 4.80 to 4.90:

* Fixed an issue where traffic would not draw correctly on the map.

Installed V4.90 over V4.70.... NO PROBLEMS....

Traffic shows Red/Green/Yellow Lines and colored shields!!!

No other issues seen in the 30 min test ride I took this evening!!

FIXED as far as I can tell!!

4.90 fixed it for me too!
Good job everyone bringing this to Garmin's attention.

I have the traffic problem with the 765T after installing firmware v. 3.90. Working with a product specialist who referred my problem to the engineers. That was two weeks ago. The latest word from him as of Thursday, 3/25/10 is that they are still working on it. I reinstalled v3.60 based on Nimrods suggestion and traffic reception works fine, but I would like to keep my unit up to date with the latest software and am still looking for a fix for v.3.90. Hope springs eternal.

I have across this thread while looking for some related information. I got a new, not refurbished, 765T in mid-March from Amazon.com during a one-day sale for $184.99. The first one I received had strange markings on the LCD so I returned with without even trying to ascertain what they were. Both units came with V3.90 installed and I did notice the jerkiness in the responsiveness of the device. One thing I do find odd is that both units came with a firmware released in December but the map is 2010.10 which much older.

I am not going to attempt a downgrade to 3.60 since the unit never had anything other than 3.90 since in my possession. Hopefully there will be an update that fixes the responsiveness. I am not sure what is missing in traffic reports since my only experience with Garmin's prior to the 765T is a C550. With the interfaces being quite different, it is like comparing apples to oranges.

Having the same problem. Everything works good except does not show color-coded traffic flow in traffic mode. I know several people with the new software upgrades that are having the same issue.

And it depends on who you get on the phone when you explain the problem. I got a guy the other day, I thing he was in India, who had the brains of a small rock. Finally got somebody that I could talk to and he said many were having the same issue. Downloaded data to garmin and E-mailed it to him (teckie). Hopefully this issue will be resolved soon. I can't believe this upgrade got to the public. There QA must be CRAP...