It seems Garmin is making GPS owners to go through hoops to get the free 60 day map updates.
My folks who registered their new Nuvi online and a friend of mine who did the online registration within 60 days were offered the 2009.1 map update, but at a cost of $69 for download or DVD.
I called for my folks and my friend called as well to ask for the free update, and Garmin told me and my friend that they have no record of the first satellite acquisition, and that we have to scan and e-mail in the purchase receipt to Garmin support. After they see the receipt they would offer the free udpate.
I was concerned because I bought the Nuvi as a Christmas gift for my folks, and they didn't do a first satellite acquisition until much later from the purchase date. The terms of the guarantee state that it's 60 days from the first satellite acquisition.
But in any event Garmin is making owners go through hoops to call them first, then scan / email support to get the 60 day update that should have been automatically available to them.
That is strange because when I registered both my units with Garmin I had connected the GPS and the first sat date was auto done. Next step I was offered the map update downloads. No problem either time.
I received a GARMIN for christmas. I registered online as instructed, after buying a cable from them. Of course when I registered they said they will give me a 10% off on products, I said well how about the cable, nope.
Logged my unit onto their site, low and behold, I'm told I have the 2009.1 update available. I put out my money and got the disk. Well after attempting to update, the screen flashes, "your not entitled to an update. Sent them an email, their response was, you have the latest version, who told you that you needed to update. Well I responded, "YOUR COMPANY" from your web site. I've had no response back from GARMIN, does this mean I'm out of my money?
What kind of company is this anyway?
I sent the receipt. Whats the problem with sending your receipt if your following the 60 day guarantee??
From my experience they have been great on support. I always call as email takes days.
I bought a refurbished unit on eBay around Thanksgiving.
When I received it, it had old maps, so I tried to do the update online.
That told me the time of first fix was too long ago.
So I opened ticket with support, giving them all the details -- serial number, when I bought it, that I bought it as a refurb on eBay, the whole deal.
A few days later, I got a map DVD in the mail.
I registered my nuvi with garmin on the web and the update was offered to me when I logged into my account. Absolutely no hassle and no phone call or e-mail was required.
I'm in the process of contacting them with all my info. It's been 55 days since my unit was delivered to me, but the site wants to charge me for the update.
. . . It’s a good idea to read the stuff that comes with any new product. Me thinks we fall sometimes into that old maxim about when all else fails read the book. Well, sometimes that’s to late. We should have learned that lesson by now.
I worked with one at Garmin for a return once and ever since I just email him direct he replies in mornings and throught day if I email him hes great!!! I thinks email support is much better in my case.
I got my update with one day to spare. It showed my first acquisition two days later than it actually was so I guess I got lucky.
The problem is that they are supposed to get the first satellite acquisition automatically via the web updater when you register. If you buy a Garmin for xmas gift like I did, and then waited a while to give to my folks for them to open after the holidays, the satellite acquisition date is far later than the receipt date.
The terms of the 60 day guarantee says 60 days from 1st sat acquisition, not from the purchase date. So my folks would have risked missing an update if it came out after 60 days from the receipt date, but within 60 days of the 1st sat. acquisition.
Plus it's just more work and hassle to do the call / scan / email.
OK understandable. I guess I just got lucky and whole process went smooth with email and scan.
I emailed Garmin support with my serial number, purchase date, delivery date (with UPS tracking number), MyGarmin registration date (with registration code), and first time I turned on the unit (55 days ago...just made it!). In less than 24hrs they activated the free map update in my account. Great Service!
I received a unit in December 08. I followed their instructions and connected the unit to their site. No problem. Later in Jan.09 I connected and found an update to my unit was available. I paid $10.00 and received a disk.
After following directions I was denied access to the download. After calling them I find that the only update is one that requires a high speed internet connection. Currently, no disk is available. It should be out later this year, and so goes the update promise.
So if you do not have a computer or a high speed connection, brother to bad, your out.
I am not suprised by anything garmin does.
I had this exact same issue when I registered my 755T two weeks ago. I was told that I had a map update available and I had not used my free update. Wanted to charge me. I have to say that CS was great and had it fixed with in a few hours. I did have to send them my purchase info but I had not issue with do that.
What i dont understand is if not happy with Garmin why keeping buying?
Until you buy something you don't know what type of service your going to get.
But for a company to tell me that I'm entitled to an undate, one time, then send a disk, since I have a dial-up connection,at a cost, then the disk and their site will not allow me to update is pure bull.
Let me add, they said a misunderstanding occurred, but they keep putting off the cost of the disk, which is worthless to me.
I just downloaded and installed my 2009.1 map for my 760 yesterday . . . took like three hours on my 1.5mb dsl internet hookup.
I think it is just silly that they put a 60 day time limit on your 1 free map update. And to charge $10 for a DVD update in the mail when it is supposed to be "Free" is a little annoying, but is pretty common practice these days. I think companies ASSUME that most people who own/buy "techy" devices also have high-speed internet.
So far I have been pretty impressed with Garmin's updaters and the way they install, etc. No glitches for me at all.
I first used my Nuvi 255W on Jan. 25th and acquired the satellites according to the Nuvi. That evening I hooked it up to my computer and registered it. It did not show the date of first satellite acquisition. I tried to download the free 2009.1 map update and the website did not indicate that I had one available. I called Garmin the next day and they had me disconnect my unit and re-connect it and re-register it. It still did not show the satellite acquisition date. The Tech Support said they would send an email to whomever about my situation and that I should have an update available that evening. The next day I hooked up again and the website still did not show an update available (I could buy it of course). I called Garmin again and the Support person asked me if I had my receipt and I said yes and that I could email it to them. They did something right then as they told me to check the website again and when I did the update was there. I downloaded it and uploaded it to my Nuvi. It took about an hour but I got it. Kudos to Garmin's Tech Support.
I have a 255 and I registered it the Saturday after Christmas and last weekend I updated it with whatever goes through the Web updater and the new maps - no problems at all.
Same issue here but more frustrating. I purchased Nuvi 765T on January 29, 2009 and received it on January 30th from Amazon. I connected to the Satellite on January 30th and I registed it with Garmin on January 31st. When I try to activate / update the map option, there was only a pay option for the City Navigator® North America NT 2009.1 Map Update. $69.99 for one time or $119.99 for the lifetime deal. I emailed Garmin support through the website on Feb 1st, and I received a response to forward my receipt on Feb 2nd. Today is Feb 5th. No answer to my email. I called support who indicated that I have the latest map and that 2009.1 Map update was only for lifetime users. What is the deal, I see others getting the update after jumping through hoops and even though I jumped through the hoops, I did not get the guaranteed update. I have to admit I am a little peeved with Garmin at the moment and debating whether I should return the unit and go with another company.
Wow, I don't blame you. I hate poor customer service. You may want to give them a call, sometimes it depends on who you talk to. Bottom line I would take it back and get another one, do it again and take that back. I wouldn't put up with it. When they get units back time after time they will do something about it.
I haven't had a problem with them but have with other companies and with all the competition for business......I don't think so...
I had no problems downloading the updated map, at NO cost, in my 205W which was regestered on 26 Dec, 2009 * YEP, a XMAS present from my wife.
Just to let folks know, TomTom is just as bad.
My recent TomTOm 125 is entitled to a free 30 day upgrade (Latest Map Guarantee). Sure enough, even though I have an outdated map, TomTom Home online says there is no new map for me to download.
I have to call and get this straightened up with TomTom as well.
Companies do this to make more work for the consumers and themselves. A lose-lose situation for sure.
After sending another email to Garmin, they did come through and provide me with the 2009.1 Map Update. See my earlier post on the hoops I jumped through.
I didn't have problems for either of my Garmins.
Just be sure it's a photo-copy you send, or you'll be out of luck if it gets lost! The bill of sale trumps the time of first fix, if you have a problem open a support ticket with a Garmin CSR. Never ever send the Original register receipt.
Same issue here but more frustrating...
I would recommend you to wait for few more days! Sometimes it takes time to get your unit registered in their database with information like satellite acquisition date, purchase date, etc. I had similar issue with one of my GPSrs and after a few days, I received notification that I am eligible for FREE update. Also, Amazon has 30 day return policy! You might wait until you hear from Garmin but return it if you don't get resolution to the issue withing next 10-12 days!!
Hope this helps!!!
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