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Can you explain the Garmin 60 day guarantee?

 

I've been reading about the Garmin 60 day map update guarantee, but I'm not sure I understand how it works.

Here's the scenario:

I bought my parents a new Nuvi 750 in November 20th. I gave the Nuvi 750 to my parents in December. My parents opened their gift and used the Nuvi on December 27th for the first time.

Given this scenario, how does the 60 day update work?

My parents have not registered their Nuvi yet on the Garmin site. Here are my questions:

1. Do they need to register their Nuvi 750 before the 60 days is up, to get any new map updates?

2. If yes, when does the 60 days start ticking? Is it from the date of my purchase (Nov 20th), or from the date they first opened their Nuvi and turned it on (Dec 27th?

3. If my parents fail to register the Nuvi 750 within 60 days, and register it 2 months from now, say March 20th, does the 60 day update guarantee still work?

What I mean is, say a new map came out January 1, could my parents still update their Nuvi 750 with the new map from January 1, even though they didn't register the Nuvi 750 until March 20th?

Thanks for educating me with the info in advance. I'll pass the info onto my folks if they need to do anything soon. Unfortunately it's already been 60 days since the purchase (Jan 20th was 61 days) so I'm hoping my parents are not SOL, if there were new maps introduced.

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http://www.poi-factory.com/node/21626 - red light cameras do not work

nuvic320 wrote: ...I bought

nuvic320 wrote:

...I bought my parents a new Nuvi 750 in November 20th. I gave the Nuvi 750 to my parents in December. My parents opened their gift and used the Nuvi on December 27th for the first time....

If you did not turn on the GPS when you bought it, then the first time that it acquired satellites would have been after Christmas. In that case the best course of action for them would be to register the GPS on-line, and with the GPS connected by USB cable to the computer while doing the registration. That way Garrmin should be able to see the first date of acquisition and should allow the update frely.

If you turned on the unit before giving it to them, and it is now out of the 60 day window, you may be out of luck. I got mine a few days after your purchase, and was able to get the free update, but I had to send the support person a copy of my dated invoice, he wasn't taking my word for anything (and they didn't have my date of acquisition in their data).

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Garmin defines it as 60 days from the first satellite lock.

Guarantee applies to one Garmin nüvi or zūmo unit. Not transferable to any other person or product. You will qualify for the free map update only if (i) you register your nüvi or zūmo online at http://my.garmin.com within 60 days of your unit’s first satellite acquisition, and (ii) a newer version of the map data was or becomes available for purchase from Garmin’s website at any time up to 60 days after the date of your unit’s first satellite acquisition. You will not qualify for the free map update if you register your nüvi or zūmo with Garmin by telephone or more than 60 days after your unit’s first satellite acquisition. Limit of one free map update per unit.

There were some units in the 7xx series that were reporting back an incorrect first acquisition date, but a call to Garmin quickly rectified the situation upon producing the purchase receipt.

So the date is either the date of first satellite acquisition or if that is incorrect then Garmin will go by the purchase date.

If I were them, I would register it immediately. Then if the system indicates a satellite acquisition date of April 2008, then they should call Garmin and explain that it was a Christmas present.

Thanks for the info

Ok thanks for the info. This is such a great place to get in-depth info like this.

I've called my parents and asked them to register their Nuvi online and see if there are any updates available.

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http://www.poi-factory.com/node/21626 - red light cameras do not work

.

Had problem with acquisition date as Aug 08, when I didn't receive it until Nov 17th, registered same day. Sent email to Garmin explaining and that I should qualify for new update 2009.1. Garmin responded that I had the latest maps 2009. I guess their support people are not very well informed.

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Looking for a place to go this summer? Try Oshkosh, WI, July 25 - 31, 2011. The largest gathering of aircraft in the world. http://www.airventure.org/index.html

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If you received it on November 17, then why would you be eligible for free map update?

Version 2009.1 was not available until January 21.

Isn't that more than 60 days?

Typo

Motorcycle Mama wrote:

If you received it on November 17, then why would you be eligible for free map update?

Version 2009.1 was not available until January 21.

Isn't that more than 60 days?

Should have been Nov 27.

--
Looking for a place to go this summer? Try Oshkosh, WI, July 25 - 31, 2011. The largest gathering of aircraft in the world. http://www.airventure.org/index.html

60 days

I found out Garmin does not give you any "grace" period on the 60 days. My first sat. acquisition was Nov. 11 so I missed it by 11 days. The only choice I am given on the map update is to purchase. Sigh... if only I had known I would have waited a couple of weeks to turn it on the first time.

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Alan - Nuvi 3597LMTHD, Oregon 550T, Nuvi 855, Nuvi 755T, Lowrance Endura Sierra

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bilson wrote:
Motorcycle Mama wrote:

If you received it on November 17, then why would you be eligible for free map update?

Version 2009.1 was not available until January 21.

Isn't that more than 60 days?

Should have been Nov 27.

Was it purchased on that day or was it purchased prior to that?

Map update

bilson wrote:
Motorcycle Mama wrote:

If you received it on November 17, then why would you be eligible for free map update?

Version 2009.1 was not available until January 21.

Isn't that more than 60 days?

Should have been Nov 27.

If the date was Nov 27 I would not accept that answer and would call back asap.I got my unit on Nov 28 and it came with 2009 maps.No problem at all when I called.Was told I would get email when to download and that was just what happen.Make sure you go to My Garmin page and sign in and check if the download is there. https://my.garmin.com/mygarmin/customers/myGarminHome.faces

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Charlie. Nuvi 265 WT,Nuvi 2597 LMT and Garmin Viago.

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My thought is that perhaps is was purchased prior to November 27.

If that's the case and if the unit is registering an August first acquisition date, Garmin would go by the purchase date since they wouldn't have any other proof as to the first acquisition date.

The whole reason that they went with the first satellite acquisition date is that people were scamming the system by waiting to register their units until a new map was released.

You are right about

You are right about that.When I called and gave the serial number he knew right away that my satellite date was the next day after purchased.I posted on another thread about that if you fail to register and still use the unit.It will not fly for the free update if outside the 60 days.In some cases that date may be wrong according to other posters.That is something that will have to be worked out with Garmin.

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Charlie. Nuvi 265 WT,Nuvi 2597 LMT and Garmin Viago.

History Buff

Nuvic,

You have plenty of direct answers to your question, the short version is 60 days from first satellite acquisition...period.

Now for a little historical perspective from someone who's owned Garmins for a very long time. Garmin 'used' to offer free map updates and warranty service based on time from the first registration. It wasn't long before people on various Garmin forums started suggesting owners wait at least a year before registering so they would be eligible for a fresh map and (obviously) a massively extended warranty. Like Garmin never saw those suggestions? smile

Other than the occasional errors that Garmin appears quick to fix, the first satellite acquisition method would seem to be fair to everyone. Now that maps will be released quarterly rather than annually it's even simpler to update to the most recent map right out of the box.

wink

--
Nuvi 760 & 660, Streetpilot, GPS III, GPS 10X

Sorry, wrong.....

Motorcycle Mama wrote:

My thought is that perhaps is was purchased prior to November 27.

If that's the case and if the unit is registering an August first acquisition date, Garmin would go by the purchase date since they wouldn't have any other proof as to the first acquisition date.

The whole reason that they went with the first satellite acquisition date is that people were scamming the system by waiting to register their units until a new map was released.

I believe I stated that I received it on the 27th (17th typo) and also registered it same day! By-the-way, talked to Garmin and it has now been updated.

--
Looking for a place to go this summer? Try Oshkosh, WI, July 25 - 31, 2011. The largest gathering of aircraft in the world. http://www.airventure.org/index.html

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Glad you got it sorted out.

Just as a clarification, when you stated that you received it on the 27th, I wasn't clear if you purchased it that day or if that was they day that YOU personally received it.

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Motorcycle Mama wrote:

Glad you got it sorted out.

Just as a clarification, when you stated that you received it on the 27th, I wasn't clear if you purchased it that day or if that was they day that YOU personally received it.

Just to clarify once and for all I believe Garmin does not go by purchase date but acquisition date. Obviously there was a problem which when explained to Garmin they gave me the update. smile

--
Looking for a place to go this summer? Try Oshkosh, WI, July 25 - 31, 2011. The largest gathering of aircraft in the world. http://www.airventure.org/index.html

60 day update limit

I have a 705w and 765wt the 705 purchased in December and the 755wt for my wife in Janurary. I was able to get the update for both, but almost missed the deadline for the 705 as when I did the update I had 2 days left. No problem updating either one. I wonder, I got another 705w and then returned it when I found a better deal on the 705w that I have now, but I used the original one for a week before returning it to the store. What happens if they resell that unit to another customer, it will show the original sattelite acquisition back in December when I first used it before returning it to the store. They probably put it back in stock because when the asked what was wrong with it I told them it did not do what I wanted it to do. (Thought it was better than telling them I got it $50 cheaper with free shipping from their online store).

Receipt vs First Satellite Acquired

As long as the purchaser has his or her sales receipt the First Satellite Acquired date doesn't come in to play.
The only problem they will have is they will have to send a copy of the receipt to Garmin to get the benefits of the Garmin 60 day guarantee.

--
Using Android Based GPS.The above post and my sig reflects my own opinions, expressed for the purpose of informing or inspiring, not commanding. Naturally, you are free to reject or embrace whatever you read.

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