Nuvi 370, web updater and POI Uploader not working on my new laptop

 

I just bought a new HP laptop and decided to update my 370 and update my Red Light Camera files from this great site.

I downloaded Garmin web updater and POI uploader from the Garmin site and then downloaded the camera files. Connected my GPS to the computer and clicked on web updater nothing happened, just an error message that the program was not responding. Tried again same issue.
Then tried the POI uploader program guess what same issue. Uninstalled both programs and re-installed 4 times, then decided to call Garmin. I spoke to one of the software techs. After about an hour of trying to fix the problem, I got the bad news from him that the new computer USB chipset was not compatable with Garmin sofware or my 370.
Has anyone else had this problem? Anyone have any ideas how to work around this? At this point it looks like I won't be able to update either my Nuvi or my POI files.

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Happy Trails

What OS?

If you can't even start Web Updater or POI Loader, it sounds like a problem with the laptop.

What is the operating system - Vista Home?

After downloading the programs, did they install without error (4 times)?

You should be able to at least start each program without the Garmin even being cabled to the laptop. Have you tried that?

Do you have any other USB devices that work on the laptop?

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Tampa, FL - Garmin nüvi 660 (Software Ver 4.90), 2019.30 CN NA NT maps | Magellan Meridian Gold

Gary A Thanks for the

Gary A
Thanks for the reply.
I am running Vista Home (can't stand this OS)
Yes the programs installed fine each time, and I have tried to run the programs without the nuvi connected. Same result. The only other USB device on the computer is a wireless mouse that is working fine. The programs start to run but then the error message again that they are not responding.

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Happy Trails

A few questions

Some questions come to mind:
1.) Did you install the software under the administrator account?
2.) Have you re-booted since installing the software?
3.) Have you installed any other software that works?
4.) Can you see the nuvi as a device under "Computer"?
5.) How far into the program does it get before the "not responding" message is displayed?

Two questions

findnmyway wrote:

Gary A
Thanks for the reply.
I am running Vista Home (can't stand this OS)
Yes the programs installed fine each time, and I have tried to run the programs without the nuvi connected. Same result. The only other USB device on the computer is a wireless mouse that is working fine. The programs start to run but then the error message again that they are not responding.

I have two questions for you:

-with the nuvi USBed to the laptop, does the nuvi connect and appear as a drive on the PC?

-Are you running any firewall, and if so, do WebUpdater and POI Loader have permission to access to the internet? Is it possible that there's a Vista "give me permission to run" window buried behind your non-responding programs that must be clicked first?

Just for your info, I just switched from a couple of Windows XP PCs to a desktop with Vista Home Premium and had to do as you did. My nuvi appeared as a drive when USBed to the new Vista PC and both WebUpdater and POILoader worked fine after installation. I use the free AVG antivirus and Windows Vista firewall.

MapSource

Are you using MapSource, by chance?

I Googled poi loader not responding and came up with a few hits in other forums, but no real solution.

This one sounded like the closest to the problem you described:

arrow http://www.garmap.co.za/forum/forum_posts.asp?TID=4796&PN=1

Then, there is this one. Find the post by user chaddy, Mon Apr 09, 2007, 2:09 pm. Unfortunately, there is no confirmed solution there, either:

arrow http://www.pocketgpsworld.com/modules.php?name=Forums&file=v...

There are other users here running Vista Home and POI Loader, so there has to be a way.

I'm happy with WinXP Pro.

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Tampa, FL - Garmin nüvi 660 (Software Ver 4.90), 2019.30 CN NA NT maps | Magellan Meridian Gold

One additional comment

In addition to my earlier post, I'll say that my current PC with Vista Home Premium (the one that works for me with WebUpdater and POILoader) is the 32-bit version. I wonder if there may be an issue with WebUpdater, POILoader and 64-bit Vista. I bet someone here can give a yea or nay to this potential issue.

Vista Home

CraigW wrote:

In addition to my earlier post, I'll say that my current PC with Vista Home Premium (the one that works for me with WebUpdater and POILoader) is the 32-bit version. I wonder if there may be an issue with WebUpdater, POILoader and 64-bit Vista. I bet someone here can give a yea or nay to this potential issue.

The OP said he had Vista Home which I thought was a 32-bit OS. Is there also a 64-bit version of Vista Home?

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Tampa, FL - Garmin nüvi 660 (Software Ver 4.90), 2019.30 CN NA NT maps | Magellan Meridian Gold

Yes there is a 64 bit version of Vista Home edition

A tell tale sign of which OS you have is by how much memory your notebook comes with. If it came with 3 GB then you probably have the 32 bit version, if you got 4 GB, then it's the 64 bit version. Off the shelf computers like the HP for now come with either 3 or 4 GB so it's fairly easy to tell.

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Nuvi 360, OS X Lion 10.7

64-Bit

rkaufmann87 wrote:

A tell tale sign of which OS you have is by how much memory your notebook comes with. If it came with 3 GB then you probably have the 32 bit version, if you got 4 GB, then it's the 64 bit version. Off the shelf computers like the HP for now come with either 3 or 4 GB so it's fairly easy to tell.

So, findnmyway needs to tell us if he has the 32-bit or 64-bit version of Vista Home!?! Maybe the problem is unique to the 64-bit version. It doesn't get us any closer to a solution for him, but I guess its a piece of information we need to know to narrow it down.

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Tampa, FL - Garmin nüvi 660 (Software Ver 4.90), 2019.30 CN NA NT maps | Magellan Meridian Gold

The software was installed

The software was installed as the admin, and I have rebooted since the install. Other software taht I have installed works fine.
The Nuvi does show up on my computer as a new drive, in fact the SD card also shows up.
I have managed to get the POI loader to work, and have downloaded several new POI's. However the UPDATER still doesn't work.

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Happy Trails

I am running a 32 bit system

I am running a 32 bit system using 3GB of memory.

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Happy Trails

Thanks for the links. I

Thanks for the links.
I think the next move will be to contact HP to find out what their take is. Perhaps there is a download to address the USB issue between the NUVI and the laptop. There is also a posibility that the USB card is manfunctioning, in which case they would have to determine the problem and repair it.
I was considering purchasing another NUVI, but at this point I'm not sure that is going to happen until I am sure that I can update it.

Thanks to everyone for the input, and I'll keep you updated if I find a resolution.

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Happy Trails

How did you get the POI Loader to work?

It might be helpful for those offering suggestions to know how you got POI Loader to work.

Do you have all the Windows updates installed?

Have you been able to copy files to and from your nuvi "drive" without a problem?

At what specific point in the WebUpdate process does it fail/hang?

.

In the meantime, you could load your Custom POIs to your SD card with the SD card in a card reader and then put the card in your nuvi.

This will give you the Custom POIs on your GPS unit.

It won't help you with the WebUpdater issue, however.

Your suggestion is exactly

Your suggestion is exactly what I did. I deleated the POI loader and reinstalled it. This time I was able to get the program to work. I was able to download the POI's and used the loader to download them directly to my SD card.

Still no luck with updater. I'm waiting for HP tech to call back sometime this evening. I'm thinking that this is a USP hardware issue.
Thanks again to everyone for the help.

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Happy Trails

I found the answer to the issue of updater not working

I've been messing around with this issue for several days and finally stumbled onto the fix.
I right clicked on the web updater icon and then clicked on properties. One of the tabs allows you to run the program as if it were running on XP sp2 OS. I clicked ok and then ran the program again, and it works fine.
Thanks again to everyone, I hope this information may help others who are having problems running programs in Vista.

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Happy Trails

Congrulations

That's great news, good job on persisting through the issue. Seems it's not really a Vista or HP issue it's simply how Garmin implements Web Updater on Vista. Interesting fix, not one I would have expected to work but I'm glad it did!

Cheers,
Roger K.

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Nuvi 360, OS X Lion 10.7