Garmin Support Outstanding
 |
 17 years
|
Yesterday my Nuvi 660 had a problem. A short time after leaving home my Nuvi 660 had a problem accessing the satellites. I would receive a message poor satellite reception then it would not connect. After waiting about one hour I would try it again and sometimes it would connect and other times it would not. Finally it stopped connecting all together.
After reaching my destination in Florida I contacted Garmin support and explained the only thing I have done with my Nuvi 660 was update the firmware about one week ago and this was the first time I used it since the upgrade.
When I called Garmin support I waited on the phone for less than one minute and the support rep was very polite and walked me through a hard reset of my unit. She also said the firmware upgrade would not cause the unit not to access the satellites. She determined that my unit would need to be replaced and instructed me on how to send it back to Garmin International. She said on receipt of my unit she would send out a replacement one.
I would like to commend Garmin on their outstanding support and connecting me to a support person without delay.
Re: Garmin Support Outstanding...
Hi cjames,
"I'll second that"
Regards.
Tailspin
Nüvi 670
Mac User
Sullivan's Law: Murphy was an optimist!
I have hd nothing but
I have hd nothing but outstanding service and support from ther CSR's. Every time I have called, they have taken care of everything immediately.
They're Great
Garmin knows how to keep their customers happy and coming back. Every product will have some problems, but the way the problems are handled is the most telling about the company. Garmin is the gold standard for service from my experience.
Bill
nüvi 880 - nüvi 760 - nüvi 660 - StreetPilot 2620 - Portland, Oregon
Best service ever
A few months ago the backup lithium battery on my Garmin GPS III no longer kept my waypoints. My unit was bought in '97 and I just called to see how much the battery would be.
To my amazement they said it was free and I only had to pay shipping one way! So I sent my GPS in and in a few days I had a new fully functional GPS. They also replaced the dented case, and the loose antenna.
Now that is the best service I ever had! A free battery fix, new case and new antenna for a 10 year old GPS.
I just suspect they will not replace the Nuvi batteries for free. Any thoughts?
eTrex Touch 35, Nuvi 1350LMT, Nuvi 350, Nuvi 260, Garmin GPS III, Basecamp
nuvi batteries
here is a link to get new Nuvi batteries when needed..http://gallery.sellathon.com/?id=AC241642&li=3&gr=7
I only see for a couple of
I only see for a couple of Garmin models and well they are in Australia. I would hate to see the shipping cost.
eTrex Touch 35, Nuvi 1350LMT, Nuvi 350, Nuvi 260, Garmin GPS III, Basecamp
Less than one min? I waited over 30 min.
Yesterday my Nuvi 660 had a problem. A short time after leaving home my Nuvi 660 had a problem accessing the satellites. I would receive a message poor satellite reception then it would not connect. After waiting about one hour I would try it again and sometimes it would connect and other times it would not. Finally it stopped connecting all together.
After reaching my destination in Florida I contacted Garmin support and explained the only thing I have done with my Nuvi 660 was update the firmware about one week ago and this was the first time I used it since the upgrade.
When I called Garmin support I waited on the phone for less than one minute and the support rep was very polite and walked me through a hard reset of my unit. She also said the firmware upgrade would not cause the unit not to access the satellites. She determined that my unit would need to be replaced and instructed me on how to send it back to Garmin International. She said on receipt of my unit she would send out a replacement one.
I would like to commend Garmin on their outstanding support and connecting me to a support person without delay.
Garmin support
I also have only good words for Garmin support. They took less than a minute to answer my call and fixed my problem in about two minutes.
Nüvi 250
Funny Story
Contacted Garmin via e mail, asked nicely for the Mapsource cd for free.Request granted..4 days later in mailbox.RAN to the computer, tore the package open.awwwww nuts...they sent Map update 2008 by mistake..Called support, talked to Cindy.Problem fixed in 30 seconds..AND..told her that my nuvi 750 was doing funny things after the latest software upgrade..she asked: want a new one? well after the shock wore off I said i'd watch it for a few days and if it still acts up..sure why not.I wish all companies were that understanding.They get two thumbs up by me!
I also got the Map Update
I also got the Map Update 2008, but they promptly sent the Mapsource. They have a terrific Customer Service department.
A+++ for Customer Service.
I have been trying to buy some of their Mad Maps. The website has not been updated to accept purchases from Canada.
After a few calls and emails, I got an email from a Supervisor. He asked me for my account, apologized for the delays a promptly put the downloads into my account... no charge.
Now I remember why I switched from Magellan to Garmin.
They know, most of the customer Service Reps, how to treat their customers.
Garmin Nüvi 855 & 760, iPhone, Magellan RM860T
.
Best picture I've seen on this site. And you write so well for your age.
nuvi 200 | lifetime maps
Received new Nuni 660
Yesterday my Nuvi 660 had a problem. A short time after leaving home my Nuvi 660 had a problem accessing the satellites. I would receive a message poor satellite reception then it would not connect. After waiting about one hour I would try it again and sometimes it would connect and other times it would not. Finally it stopped connecting all together.
After reaching my destination in Florida I contacted Garmin support and explained the only thing I have done with my Nuvi 660 was update the firmware about one week ago and this was the first time I used it since the upgrade.
When I called Garmin support I waited on the phone for less than one minute and the support rep was very polite and walked me through a hard reset of my unit. She also said the firmware upgrade would not cause the unit not to access the satellites. She determined that my unit would need to be replaced and instructed me on how to send it back to Garmin International. She said on receipt of my unit she would send out a replacement one.
I would like to commend Garmin on their outstanding support and connecting me to a support person without delay.
I received a new Nuvi 660 3 days after tech support received my old unit.
Garmin DriveSmart 61
Garmin replaced the mount
I have my c330 for a bit over a year. I keep my car in the garage. It's only in the sun for abou 15-20 hours per month. Nevertheless, the suction cup on the mount deteriorated. It cracked and partially fell off and some of the rubber remained stuck to the windshield.
I phoned Garmin, and they promptly sent me a new suction cup mount. That's good service!
Yeah the same happened with
Yeah the same happened with my c530 and I got another one by calling them. The new one has a much better rubber compound and it has done well. I actually gave it to my coworker cause I got the nuvi and it had the new rubber compound so I didn't need it.
Charley - Nuvi 350 - Bel STI Driver - Cobra 29 w/ wilson 1000 - AIM: asianfire -
NEED HELP WITH NEW GARMIN NUVI 360
hi all! i'm really technologically literate and have very lil experience with gadgets.. jus got this gps and i would really like to know.. how do we download more restaurants, places, etc into the gps cuz there's really not much already installed? i've been jus inputting my own fav places into it, but i'd really like a listing of even more places that i haven't been to and such.. i currently live in los angeles/rosemead area.. if anyone can help me with this, i would greatly greatly appreciate it! oh, and one other thing.. i'm asian and am really into asian restaurants-- is there a way i can organize the listings into categories like "japanese, chinese, etc" thanks!
Garmin Phone Service
I was also very impressed by the rapid phone response when I called Garmin with some questions when I first purchased my Nuvi 650. The wait time was very, very short and the staff at Garmin were able to help me.
I WAS IMPRESSED!
JeffSh
Nuvi 650 (Dec. 2007)
Amelya
Best picture I've seen on this site. And you write so well for your age.
My name is Amelya, I am 14 months old. My grand-dad is the best grand-dad in the WHOLE WORLD
Garmin Nüvi 855 & 760, iPhone, Magellan RM860T
look in the list
hi all! i'm really technologically literate and have very lil experience with gadgets.. jus got this gps and i would really like to know.. how do we download more restaurants, places, etc into the gps cuz there's really not much already installed? i've been jus inputting my own fav places into it, but i'd really like a listing of even more places that i haven't been to and such.. i currently live in los angeles/rosemead area.. if anyone can help me with this, i would greatly greatly appreciate it! oh, and one other thing.. i'm asian and am really into asian restaurants-- is there a way i can organize the listings into categories like "japanese, chinese, etc" thanks!
http://www.poi-factory.com/poifiles/alpha
Jerry...Jacksonville,Fl Nüvi1450,Nuvi650,Nuvi 2495 and Mapsource.
also....
hi all! i'm really technologically literate and have very lil experience with gadgets.. jus got this gps and i would really like to know.. how do we download more restaurants, places, etc into the gps cuz there's really not much already installed? i've been jus inputting my own fav places into it, but i'd really like a listing of even more places that i haven't been to and such.. i currently live in los angeles/rosemead area.. if anyone can help me with this, i would greatly greatly appreciate it! oh, and one other thing.. i'm asian and am really into asian restaurants-- is there a way i can organize the listings into categories like "japanese, chinese, etc" thanks!
http://www.poi-factory.com/poifiles/alpha
Read the FAQs and getting started posts at the top right corner of this page. Will give you all the info you need.
******************Garmin Nüvi 1300T****************Member 6523*******************