Garmin Europe stance on North America upgrade


I purchased a Nuvi 670 end of June 2007.

E-Mailed Garmin 6 days ago about upgrade, to date no reply.

Phoned Garmin Europe (I live in the UK) and was told under no circumstances are Garmin giving free upgrades. I would have to pay and the cost would be approx £50 with a two week wait.

I did state about the comments on this site but the very polite young lady stated it was news to her about free upgrades. She fully understood my reason for asking but there was no chance. She checked with her supervisor and said they do not know of anyone anywhere getting free upgrades no matter when the unit was purchased.

Any one any advice on what to do next or is it that Garmin Europe taking a different stance to the USA.