Garmin 2360lmt orientation not working

 

hi there,

I don't know if this is the right place to post this, if not feel free to tell me.

I have a Garmin 2360LMT and I was pretty happy with it until I realize I can't use the portrait mode anymore. The device only uses lanscape mode which is a problem for me in some situations.

I tried to reset the device but it didn't fix it. I also doubt the reset was complete since my POI and favorites were still here! Only categories disappeared.

Can you tell me if there another reset method (I tried lower right hand corner of the screen + power ON then choose "yes" to "erase user data?").

Or if anyone knows how to fix this orientation issue...

waiting for your replies, thanks.

Dual orientation

According to this Garmin FAQ https://support.garmin.com/support/searchSupport/case.faces?caseId=%7B1c3939d0-eaca-11df-ea12-000000000000%7D your 2360 should detect rotation and change automatically. If that isn't working you might try looking in the settings to see if it is somehow locked in landscape mode.

--
Alan - Android Auto, DriveLuxe 50LMTHD, Nuvi 3597LMTHD, Oregon 550T, Nuvi 855, Nuvi 755T, Lowrance Endura Sierra, Bosch Nyon

Hard reset?

I see nothing in the owners manual

http://static.garmincdn.com/pumac/nuvi_2200_2300_2400_EN_OM....

about enabling or disabling this feature that is offered on the 2360.

If it's not a hardware issue, possibly a hard reset could restore the feature.

I agree

I agree a reset maybe the only thing you could try. I don't recall any Nuvi that I've used where the orientation could be turned off and on.

--
Nuvi 350, 760, 1695LM, 3790LMT, 2460LMT, 3597LMTHD, DriveLuxe 50LMTHD, DriveSmart 61, Garmin Backup Camera 40 and TomTom XXL540s.

I confirm there's nothing in

I confirm there's nothing in the settings, rotation is (was) automatic. As I said I reset the device (but not all my data have been deleted), no change. Is there another method I could try to reset it?

Electronic compass

From the FAQ, the 2300 series is the only one that uses an electronic compass instead of an accelerometer to detect rotation. You're not getting some kind of magnetic interference are you?

--
Alan - Android Auto, DriveLuxe 50LMTHD, Nuvi 3597LMTHD, Oregon 550T, Nuvi 855, Nuvi 755T, Lowrance Endura Sierra, Bosch Nyon

No

alandb wrote:

From the FAQ, the 2300 series is the only one that uses an electronic compass instead of an accelerometer to detect rotation. You're not getting some kind of magnetic interference are you?

I don't think so... I had this issue in my car on the highway, and now in my home I still have the issue. Can this electronic compass break? I'm using this GPS A LOT.

I was thinking to "upgrade" to 2495LMT (to keep using the same mount in my car) but I read orientation was no longer automatic.

Maybe "Calibrate"?

I was just messing with my wife's 2360, and as I was going through the diagnostic screens (press and old battery on main screen), I ran across an "Accelerometer Test Page" with a big "Calibrate" button on the page.

It took quite w few touches of the "next" button to reach that page, but it might be worth it to find that page and see what is on it, and if the Calibrate button has any use.

By the way, this page DID show me Orientation, Pitch, Roll, x, y, and z numbers, and it DID recognize when the device was "Face up", top up, etc.

Let us know if you can find that page and what's on it.

Good Luck

@GregA14,

Welcome to the site. We do not often have someone new to the site making such learned comments as above. This would indicate that you have a pretty good body of knowledge already. I know I did not know about this "Accelerometer Test Page".

Still, just for safety sake, let me assume that you still would benefit from several things and do my normal welcome suggestions.

There is a "Learn" button in the upper right of this page next to "red light cameras" that takes you to a Getting Started page. It is worthwhile visiting this page.

To make navigation easy, most browsers provide the following option. When you want to follow a link - but still keep your current page open - you can hold down the "Ctrl" key as you left-click on a link. That action will open a new "Tab" in your browser up on the "Tab" bar. When you then left-click on that new "Tab", you will follow the link - leaving the "Tab" you are now reading open and available to click on and return here.

So, using the "Learn" link, you might try the "Ctrl" - left-click sequence and then return here. You can return by either "X-ing" out of the "Getting Started" page (using the "X" on the "Tab" itself) or just left-clicking on the "Tab" for the page you are on right now.

Since you are new here, I encourage you to go through a couple of the Tutorials.

The first link makes sure the settings on your computer are such that you can do more advanced POI loading.
http://www.poi-factory.com/node/30393

The next link helps you make a backup of your GPS by attaching it to your computer. (NEVER do anything to your GPS until you have a backup). It also assures that you put your (newer) unit into a state where you can see all of the folders there.
http://www.poi-factory.com/node/30394

Welcome

.

mehcoib wrote:

I tried to reset the device but it didn't fix it. I also doubt the reset was complete since my POI and favorites were still here! Only categories disappeared.

Just an FYI, the hard reset may indeed have been successful and yes, it will delete/clear favorites but it will not touch user-loaded POIs. I'm assuming that your favorites were cleared initially with the hard reset but then were re-loaded to the unit because you likely have a .gpx file in your GPX folder on the unit which contains your favorites. On power-up, if the unit sees a .gpx file in the GPX folder named anything EXCEPT current.gpx (like temp.gpx or favorites.gpx), it will import favorites contained in the file back to the unit. This is likely why your favorites were still intact after the hard reset.

If the hard reset does not help with the screen orientation issue, I'd suspect a hardware failure within the unit since screen rotation is not a configurable option on nuvi units. In this case, you'd need to contact Garmin for a replacement.

--
nuvi 760, nuvi 765T, nuvi 855, nuvi 3790LMT, nuvi 3490LMT - SoCal area

Dual Orientation

from Garmin

Quote:

What is dual orientation display and how does it work?
Answer:
Devices with a dual orientation display can be used either vertically (portrait) or horizontally (landscape). This feature is only available in the nuvi 55, 56, 65, 66, 2360, 2405, 2407, 2408, 2505, 2507, 2508, 3400, 3500, 3507, 3508 and 3700 series devices.

The nuvi 3400, 3500, 3507, 3508 and 3700 series devices use an accelerometer to detect when the device has been rotated and to automatically adjust the display accordingly.

The nuvi 2360 contains a 3-axis electronic compass. Like the accelerometer, the 3-axis electronic compass also detects when the device has been rotated and automatically adjusts the display. The electronic compass will also detect which direction you're facing and point the position indicator accordingly.

The nuvi 55, 56, 65, 66, 2405, 2407, 2408, 2505, 2507 and 2508 series devices do not change orientation automatically. To change the display orientation manually:

Touch Settings on the main menu
Touch Display
Touch Orientation
Touch the desired setting
Touch Save
The screen is now in the desired orientation. Repeat the above steps to change the orientation as needed.

Last modified on: 01/10/2014

Thank you

jgermann wrote:

from Garmin

Quote:

What is dual orientation display and how does it work?
Answer:
Devices with a dual orientation display can be used either vertically (portrait) or horizontally (landscape). This feature is only available in the nuvi 55, 56, 65, 66, 2360, 2405, 2407, 2408, 2505, 2507, 2508, 3400, 3500, 3507, 3508 and 3700 series devices.

The nuvi 3400, 3500, 3507, 3508 and 3700 series devices use an accelerometer to detect when the device has been rotated and to automatically adjust the display accordingly.

The nuvi 2360 contains a 3-axis electronic compass. Like the accelerometer, the 3-axis electronic compass also detects when the device has been rotated and automatically adjusts the display. The electronic compass will also detect which direction you're facing and point the position indicator accordingly.

The nuvi 55, 56, 65, 66, 2405, 2407, 2408, 2505, 2507 and 2508 series devices do not change orientation automatically. To change the display orientation manually:

Touch Settings on the main menu
Touch Display
Touch Orientation
Touch the desired setting
Touch Save
The screen is now in the desired orientation. Repeat the above steps to change the orientation as needed.

Last modified on: 01/10/2014

DorkusNimrod wrote:
mehcoib wrote:

I tried to reset the device but it didn't fix it. I also doubt the reset was complete since my POI and favorites were still here! Only categories disappeared.

Just an FYI, the hard reset may indeed have been successful and yes, it will delete/clear favorites but it will not touch user-loaded POIs. I'm assuming that your favorites were cleared initially with the hard reset but then were re-loaded to the unit because you likely have a .gpx file in your GPX folder on the unit which contains your favorites. On power-up, if the unit sees a .gpx file in the GPX folder named anything EXCEPT current.gpx (like temp.gpx or favorites.gpx), it will import favorites contained in the file back to the unit. This is likely why your favorites were still intact after the hard reset.

If the hard reset does not help with the screen orientation issue, I'd suspect a hardware failure within the unit since screen rotation is not a configurable option on nuvi units. In this case, you'd need to contact Garmin for a replacement.

Thank you

Thank you

GregA14 wrote:

I was just messing with my wife's 2360, and as I was going through the diagnostic screens (press and old battery on main screen), I ran across an "Accelerometer Test Page" with a big "Calibrate" button on the page.

It took quite w few touches of the "next" button to reach that page, but it might be worth it to find that page and see what is on it, and if the Calibrate button has any use.

By the way, this page DID show me Orientation, Pitch, Roll, x, y, and z numbers, and it DID recognize when the device was "Face up", top up, etc.

Let us know if you can find that page and what's on it.

Good Luck

Thank you, I'll give a try.

Thanks for the Welcome!

jgermann wrote:

Welcome to the site. We do not often have someone new to the site making such learned comments as above. This would indicate that you have a pretty good body of knowledge already. I know I did not know about this "Accelerometer Test Page".

Still, just for safety sake, let me assume that you still would benefit from several things and do my normal welcome suggestions.

*** SNIP ***
Welcome

Thanks so much for the welcome. I had been lurking here for a little bit, and just signed up recently.

And yes (not to blow my own horn), I've been "messing with" GPS toys for some time now. I had my wife's 2360 handy, so I thought I would see what I could find. Kind of a "hands-on" guy. Even integrated some older devices (with raw NMEA output strings) into an APRS system back when that system was relative new. And yes, I do amateur radio stuff too. Just an old engineer/geek. I hope to be able to visit here and contribute - when I can.

I will check out the tutorials as soon as I can. I just might learn something!

nope...

GregA14 wrote:

I was just messing with my wife's 2360, and as I was going through the diagnostic screens (press and old battery on main screen), I ran across an "Accelerometer Test Page" with a big "Calibrate" button on the page.

It took quite w few touches of the "next" button to reach that page, but it might be worth it to find that page and see what is on it, and if the Calibrate button has any use.

By the way, this page DID show me Orientation, Pitch, Roll, x, y, and z numbers, and it DID recognize when the device was "Face up", top up, etc.

Let us know if you can find that page and what's on it.

Good Luck

I gave a try, found the accelerometer calibration page, but it doesn't work, I only get question marks... looks like I'll have to send it back to Garmin if I want this feature back... I'm gonna check the warranty status. Anyway, thanks again.