Garmin's email help desk

That the Social support address would be for social networking problems like with Facebook, Twitter and what ever other social networking sites while the Product support address is for GPS and GPS related problems like firmware, software etc.

Nope ... never used the social email address

Always call them direct myself as it takes too long sometimes for them to answer emails!

One guy was having trouble with his smartphone link, a woman said "Does anyone's Garmin last anymore? My Forerunner 110 that I bought in January is already dead? I need a watch that will last, not a disposable one! I'm so frustrated!".

Another woman said "I have an older model street pilot and have been unable to get updates..any suggestions?"

Garmin is telling all of them to email them at the social support address.

I've told many people like this to go to this site, but don't know if they have.

Typically, companies have a social media team -- they'll maintain the company's Facebook, Twitter, etc. accounts. When people report brief problems via social media, the social media team will request more details via email or phone. Such an email address is so that the team can associate the detailed issue request with the initial social media contact, then forward it to the appropriate internal team for actual support. This allows a company to track its response to each little, publicly-visible complaint on FB or Twitter.

In other words, product support would be the best place to send direct requests if you already know that you need support for a product.

Makes sense. Thanks.

When I send Garmin an email, I get a response in 24 hours.

However, in four cases I've had with Garmin, their recommendations never worked.

After two tries to explain strange behaviour with my favorites, I came to the conclusion that no one actually read my emails. Their computer picked out a few key words and sent me a prepared response. However Bear007 solved my problem.
OTOH Garmin was vey helpful when I had hardware problems.

Yes, the first response I got in every case was a canned email how to do a hard reset. It took at least 3 emails to get something back that appears to be from a real person.

even though the wait can be as long as 30 minutes, it's worth it...besides, the call is gratis, and you get it straight from the "horses mouth."

Calling is best!

How many times have I research a trouble topic and someone just responds with a link to another post-to another post-to another, or "Google is your friend".

its because very few people do a search. And we repeat ourselves over and over again. A lot of times a link to an answer will have good info in it that covers more than we can recall if we just type a response.

But also beware, it might very well be horse shit