Home » Garmin talk

Web Updater Issue...

 
Sat, 07/24/2010 - 1:21pm

Okay, I'm trying to update my Nuvi 765T from v3.6 to the new 4.00. When I connect the unit, Web Updater tells me that it can't find the device. I know I saw this issue come up a while ago, but I never had the problem before as it always found it, and I can't remember what the solution for it was. I tried doing a search for the problem on this site, and also the Garmin Support site, but can't seem to find it.

If anyone remembers what the workaround is to fix this problem, I would be grateful to them.

Thanks!!!

‹ Downloaded Custom POI file content not seen in Mapsource Garmin Lifetime map updates ›
--
Nuvi 765T, Nuvi 2350LMT
Sat, 07/24/2010 - 1:32pm

.

If you can access the nuvi through Windows but WebUpdater cannot see the device, you likely have a corrupted GarminDevice.xml file

Access the nuvi and from the \Garmin folder, delete GarminDevice.xml from the unit. Safely disconnect the nuvi from the PC and power-cycle it. This will rebuild GarminDevice.xml from scratch. Try WebUpdater again.

If the above still does not work, download the firmware update file here: http://www.garmin.com/software/nuvi7x5_regionfileonly__400.g...

After download, rename the file to GUPDATE.GCD, then copy it to the nuvi's \Garmin folder. Safely disconnect the nuvi from the PC and power-cycle it. The firmware update will occur on the power-cycle.

--
nuvi 760, nuvi 765T, nuvi 855, nuvi 3790LMT, nuvi 3490LMT - SoCal area
Sat, 07/24/2010 - 1:31pm

I have had a similar problem...

...is your unit hooked up DIRECTLY to your computer? I have noticed that often when you use a USB SPLITTER, my coumputer doesn't recognize my TOMTOM. When I have it hooked directly to the computer, there is never a problem.

Sat, 07/24/2010 - 2:32pm

Fixed!

Bingo! I deleted the GarminDevice.xml as you instructed, re-started and it worked like a charm! Now a proud owner of v400. Actually 3.60 was working fine for me, so I hope there is some benefit to 4.0

Thanks so much for the help!

--
Nuvi 765T, Nuvi 2350LMT
Sat, 07/24/2010 - 2:33pm

Same Issue

Yes, I have the same issue when connecting different things through my USB hub, so I have learned to connect directly to the PC.

Thanks for the advice!

--
Nuvi 765T, Nuvi 2350LMT
Sat, 07/24/2010 - 3:00pm

hubs do not work

redvino1963 wrote:

Yes, I have the same issue when connecting different things through my USB hub, so I have learned to connect directly to the PC.

Thanks for the advice!

The hubs and splitters generally do not work because they can not supply enough power to the device.

--
Nuvi 2460LMT.
Sat, 07/24/2010 - 3:05pm

its...

Its probably something simple you missed that's causing the issue. easier said then done.