Cradle problem

There have been reports of bent pins on the cradle connector. Have you checked those?

Come to think about it, I believe there was one that looked that it could be bent. I'll look at that on my lunch.

Since you've exchanged the power cord, you've eliminated the plug on the cable. Peer into the socket on the cradle; I needed to use a magnifying glass and bright light. You'll see a black plastic tongue lined with copper contacts. Look for bent contacts or dirt on one or more of them. If you see a bent contact, the best fix is to replace the cradle.

The design of this connection is fairly foolproof and not likely to be damaged, but a hair, bit of lint or something like that might be stuck in there.

Don't overlook the contacts between the nüvi and the cradle itself. Wiggling the cable would normally point to that connection, but the movement may really be at the 760 contacts. These are more exposed. Try wiping both halves with a lint free cloth moistened with alcohol or use a white eraser but be sure to clear away any eraser crumbs.

Thanks, I'll check that out later to see if that is the problem.

You can get a new cradle with suction cup mount on ebay for under $20 shipped:
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=280392266...

Went out and checked the cradle, it does appear that one of the pins is either bent or just dont look right to me. I did try and play with the pin and did wipe down both the pins and the contacts on the 760 and have it where it is working like it should be but on the touchy side.

Based on your experiences, when sending something to Garmin, what is the turn around time to get something back? I sent the cord on Saturday via USPS and they got it on Monday morning and will need it next week when I go on Vacation.

In my experience Garmin have been very fast in turning around a shipment. I had a part sent for my MSN cable (the end pieces tend to break off) and I received in in less than a week from the time of my call. I also exchanged my 765T for a new unit around the time of the recall and received the new one in less than a week. I have been very impressed with their service and shipping.

Thanks, I know they got the cord on Monday so I am hopeful that it gets back to me by next Tuesday. I can always use my 2730 as I still have the traffic subscription on it.

At the moment, the unit is working with the cradle but is touchy at times where the unit is going back and forth from external power and the batery by itself when I hit the right bumps in the road.