NAVTEQ

 

I sent to Navteq back in Nov about a road that shows on the GPS but is no longer there they sent me a Reply here it is:::
Thank you for your recent Map Report. We have completed our investigation of your Map Report.

For the NAVTEQ
Submitted on : 22, Nov 2007 08:17:11
Problem Description: North Of The Latitude & Longitude That section of Road is no longer there it is Farm Land And Woods Between York St & Cream ridge Rd

Our Resolution Outcome is: Database Updated - Addressing
Details: Based upon field verification, Ridge Rd does not extend past York St. The section has been removed and the NAVTEQ database has been updated.

We welcome your feedback on the NAVTEQ Map. Thank you for helping to keep the NAVTEQ Map the most accurate and highest quality in the business.

Regards,
The NAVTEQ Map Reporter Team

So It does pay to contact Navteq and give them information about Roads that no longer exsist or new roads just put in

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Auggie SP2720 , SP C330, Nuvi 650, Nuvi 785T America Moves By Truck

good to know

I will now be more likely to report things.

thanks for sharing the response that you received.

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— (Garmin nuvi 765T) — "people who say money can't buy happiness, don't know where to shop"

1+ year response time?

auggie wrote:

For the NAVTEQ
Submitted on : 22, Nov 2007 08:17:11
Problem Description: North Of The Latitude & Longitude That section of Road is no longer there it is Farm Land And Woods Between York St & Cream ridge Rd

So you submitted an update on 11/22/07 and they replied in December 08?

Wow. I'm surprised they go back and notify the consumer that reported the error after so long of a timeframe.

I just submitted a NAVTEQ update a couple weeks go...I'll be sure to look for a reply from them sometime in late 2009.

They're Getting Better

So it seems they are getting better at updating roads. It only took them a year to respond to your update request.

.

They replied, but have the actually changed their maps. It would be interesting to know.

I live in the country and NAVTEQ shows a road that runs along the north portion of my property. This road doesn't exist and has never existed. My local community government has told me that it never will exist. There's nothing there but trees and grass...

I should let them know and see if they do fix it.

It does take time

and then, more time. Eventually they will respond

Tuesday, December 9, 2008 11:49 AM

Thank you for your recent Map Report. We have completed our investigation of your Map Report.

For the NAVTEQ tracking number: NVTQ000000239332
Submitted on : 12, Jun 2007 18:23:16
Problem Description: Traveling east on Graham St, Street ends at N Buffalo St.
Graham St DOES NOT CONNECT WITH HWY 174

Our Resolution Outcome is: Database Updated - Navigable Geometry
Details: The NAVTEQ database has been updated with the information in your request, as per NAVTEQ specifications.

Regards,
The NAVTEQ Map Reporter Team

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........Garmin StreetPilot c550 / Nüvi 765...........

Generic response right away

margelef wrote:

So you submitted an update on 11/22/07 and they replied in December 08?

Wow. I'm surprised they go back and notify the consumer that reported the error after so long of a timeframe.

I just submitted a NAVTEQ update a couple weeks go...I'll be sure to look for a reply from them sometime in late 2009.

I reported a couple of errors on the 2008 maps and got the generic "we have received your report" response right away. Never got acknowledgements later that the reported errors were fixed, though. And they WERE fixed on the 2009 maps. Maybe I was not the first to report those particular errors. Either way, the system does indeed work. Just slowly, that's for sure.