Garmin Support (lack thereof)

Was sadly surprised and very disappointed with what I had experienced in the past with what had been very favorable support from Garmin. Twice now in the last 4 weeks I have wasted loads of my time in an effort to establish why the MSN Direct Traffic & the Nuvi 760, would not ever show traffic issues/icons on the main screen and to provide the "avoid" feature. When support from MSN Direct proved futile, I then wasted some more time with a Garmin Tech. She was clueless and nasty, non-professional and dumb as a box of rocks. She thought if she would continue to hollar it would resolve the issue. About 2 weeks after that I attempted again. and spoke at length with a very nice person. We spoke about the issues I had for perhaps as long as 45 minutes. He was not only going to get back to me by my phone numbers but also by email. I asked him when I should expect a reply, in about 4 days for him to research it all. He was also going to fix my erroneous registration that shows a nuvi 750 that was returned. THIS was all nearly 3 WEEKS AGO, not a word. I do hope that he hadn't been hit by a bus! Instead I believe Garmin has yet dropped the ball with me once again. This was certainly not the case with my previous contact with Garmin Support.