Driveluxe 50 firmware 5.70 trip planner [broken] no longer imports basecamp routes

... master reset should cure that, certainly not seen that issue with 5.70 on my DriveSmart 50.

Of course this assumes you also haven't updated BaseCamp to 4.7 as there are numerous issues with that, so much so that I'm still on 4.6.2

Master reset done several times.

Original route was created in mapsource, but after that failed to import I recreated in basecamp with same results.

For testing purposes, tried a single route with just a start and end point, a few blocks long. Same result.

It seems after the reset it no longer imports the waypoints either now. Unit has about 500MB of free space after all updates were applied.

Basecamp is pushing the route via the gpxtemp.gpx file. Tried duplicating it to garmintemp.gpx, garmingpxtemp.gpx, etc. No go. I'm not sure what else to try other than replacing the unit.

If you suspect the software update on your particular device it would be worth reverting to an earlier firmware that you know did work, in your case that appears to be 5.20

Firmware downgrade didn't help. I even went down to the original firmware (from http://www.gawisp.com/perry/drive/) v2.80. Still nothing.

Such an odd issue to have. The unit appears to function in all other aspects. Routes to selected destinations, trip planner allows for manual route creation. It just doesn't recognize the temp.gpx (in gpx folder), whether created by basecamp or mapsource.

Even downgraded to basecamp 4.6.2 with identical results.

The unit is barely used, barely 2 years old. Previous garmin units lasted 5+ years before I upgraded to something else. They were still in working order when sold.

... that's weird, so reverting suggests it's not the software update, which isn't surprising as it works fine on mine still, and it's not BaseCamp and a master reset didn't help. Not sure what else to suggest.

Are you sure you are looking for the route in the Trip Planner app? After transfer, when you plug your device back in to BaseCamp, does the transferred route show up when you click on the device in BaseCamp?

@alandb

Yes, trip planner app. No routes app on this thing unfortunately. I've been around the garmin block for a good decade now and am quite familiar with making routes and importing them. Our last roadtrip was back in oct '17. Everything worked properly back then as far as importing. The only changes are the firmware, map update, and some other files (possibly other parts of the firwmare) that garminexpress updated.

The transferred route does show up in basecamp under the device. I believe all it's doing is reading the temp.gpx or other .gpx files in the gpx folder.

Last device I had with routes function was a 14xx series nuvi. Manual import never failed there

If it's a hardware failure one would expect other things to be broken or act up.

I found an old backup of the system files. Restored those (including the hidden .system). This didn't help. I'm guessing some of the firmware (like bt drivers and other drivers) can only be updated with an actual update file, which is not present in the original .system.

Might be tempted to get an extended warranty on the next one I buy.

Borrowed a driveluxe 50 from a friend. Same gpx file imported just fine on this unit (albeit slight map mismatch - routes originally created with 2019.11, his updated to 2019.20 - distances appear to match so I'm hoping it'll be fine).

I'm not sure what to make of it. Either there's some hidden setting that's preventing importing or something is corrupted. If this were a cell phone the next step would be restoring the factory image. This fix has resolved weird and bizarre cell phone issues for me in the past. I don't believe garmin even offers something like that for their products?

I'll mess with it more after we get back.

A master reset is meant to put everything back to its out of the box state. Certainly something strange going on with your unit

I'm by no means an expert in this area so this may not be possible but I thought it worth mentioning.

Since you have a borrowed unit that works, make a copy of all its accessible system files and use them to replace their counterparts in your defective unit. You might get lucky and replace a corrupted file.

Do a complete backup of your unit first just in case.

@sussamb My understanding is that a master reset wipes all user data. This is the function obtained by holding down the bottom right corner while at the copyright notice from a fully off state. Device then asks if one wants to wipe all user data. Yes, this was performed.

Also, there's another reset on the hidden developer menu (long press speedometer). Did that one too. But again, I believe this doesn't actually restore any firmware components from a read only memory.

Did you have a different master reset in mind? In the cellphone analogy, there's a number of other firmware partitions (android) aside from the actual operating 'system' files. Partitions such as the bootloader/kernel/modem/radio/wifi/trustedzone/BT/and a bunch of others I can't think of off hand. I'm not sure what the underlying OS for the garmin units is (probably their own), but I suspect there are similar counterparts. If you notice, some updates include .zip or .bin files.

The idea is the device is placed into a low level recovery mode and all appropriate components are pushed to it. That would be a true out of box state.

@bdhsfz6 I tried that. I made a backup of all files (inc /.system) when I first got it. They all copied back to the gps ok but the issue continued.

You've already done the master reset and that's the best you can do, there isn't another way I know of. As I said, it's very strange.

Many units have limits on the amount of data types they can store and organize. Is there the possibility you have reached the limit on the number of trips that can be stored? If this is the case the solution is simple; get rid of old trips by deleting them from the unit.

Since the Drivelux 50 isn't that old, I would call Garmin tech support. This could be a known issue they can help fix.

It is also possible they could offer to send you a replacement at little or no cost. Its worth a try anyway.

I don't think it's a memory issue. The unit has been reset/wiped multiple times.

Garmin support wanted my gpx file to test on one of their devices. This doesn't offer much help as the same gpx file imports and works fine on my friend's driveluxe 50. This leaves only the repair option since the pnd is out of warranty.

I haven't yet decided what to do. Tempting to pick up the driveluxe 51 but it appears to be sold out everywhere at the moment.

A google search brought me to this thread...ironically;

I never did pick up a driveluxe 51. I did get to keep my friends DL50.

Not too many road trips since the last post above, just a few in 2018, 1 in 2019, and a handful in 2020/21. However the gps itself did get used for POI routing using it's own algorithm.

However, tonight as i'm prepping for a weekend trip, exact same issue with what was the working unit. Spent the last 5 hours troubleshooting including several fw downgrades/upgrades/hard resets, etc.

Problem solved!

I had the gpx logging enabled from the developer menu. Unit still had in excess of 500MB of space left (8gb total iirc) but there was ~240 .gpx log files in the log folder). The unit was fully functional except it wouldn't accept any gpx files, even way point only files. I'm not sure what the correlation is, as those gpx files are in a totally different log folder, amounting to ~70MB. Once deleted, unit imported routes just fine.

The only conclusion I can come to is somehow the quantity of those gpx files screw up some routine someplace in the backend of the unit's processing causing it to effectively ignore any other gpx files, even those in the right place.

https://i.imgur.com/306odmA.png

A lot of work to find the glitch.

Anyway, I'm glad your DL50 is working again!

I was at my wits end. Nothing I tried seemed to make it work. It dawned on me to start poking around the file system.

I knew when I enabled this feature that at some point the unit will run out of space. I do/did check periodically to make sure there was plenty left. 500MB on a 8GB unit seemed plenty.

Something else learned. Doing a factory reset does not sanitize all the user data. The developer (gpx) logs remained, as did the mytrends data. There may have been a few other things. I suppose if I ever sell one of these newer units, will need to thoroughly go through the file system to remove any personal data.

I think now you have to go to the Dashboard, push the bottom left button next to the back arrow. Press and hold on the speedometer. Then browse through to Clear User Data to remove things now.

You are correct that at restart and reboot don't remove user data any more.

The procedure you describe above is how I reset it (twice). I never tried holding down the left/right bottom corner when powering on reset method - seemed too complicated.

That's not what I was describing. Just tap the bottom left button next to the back arrow.It will take you to the dashboard. The press and hold the speedometer. It will bring up a series of menus, one of which is remove all user data.

Pressing and holding the OFF button until the unit reboots resets a lot of things, but don't remove user data. It's like CONTR+AT+DELETE on a Windows computer.

No, I think we are on the same page. The reset option from the developer menu (hidden menu). Accessed by long press on the speedometer.