Dunno what the heck happened with that last update but now my Garmin (2699) is constantly complaining that the traffic cable is incorrect and I need to use the "correct" one. Worked fine before so I don't know what's going on now. The traffic settings show it unable to find a service (just keeps searching). Any thoughts what I should do (already tried factory reset because of another issue...no help)
Does the Smartphone link work to get you the trafic or does the 2699 just not accept power?
A while back, Garmin "Tweaked" the operating system code so that an insufficient/lower voltage to the unit would trigger the message. I think they made it too tight. My 3597 occasionally will give me the message - it didn't before they changed the code.
Turn off the 2699 by using the Power Button (not by disconnecting power).
Do not have the 2699 in the cradle or mount.
Unplug the power cord.
Make sure that the battery is fully charged and/or the engine is running.
Plug in the power cord.
Wait a few seconds and then place the 2699 in the mount or cradle.
Even the above steps fail for me sometimes, but I haven't seen the message in a long time.
If the socket for the 2699 is "Switched" then maybe all you will have to do is unplug the cord before turning the car on and plug it in after it is running.
The unit does recognize the app is connected via the phone so it *does* have traffic technically (just that cable nag....ugh). I'll try metricman's suggestion later and see if that works.
I was really trying to see if the unit was being charged and no traffic via the cable or if it wasn't being powered by the cable at all.
Let us know your results
Cable charges the unit fine but the traffic function(s) don't like it. Tried what the other person said but no luck, within a few seconds of it being plugged in, it's nagging me to use the correct traffic cable.
I also went into the secret menu (hold the speedometer)...it's getting some kind of signal from the traffic providers (/frequencies) but doesn't seem to want to lock onto anything.
BTW: cleaning the USB connector with electronic cleaner didn't help any either
Maybe try re-installing the map. For me, the map didn't work the first time I installed it on my 1390T. It wouldn't show any roads and resets did nothing. Had to delete the map download from my computer and start over from scratch and it worked for me.
Hate to hear you are having problems. My map upgrade went fine with no traffic nags at all. Hope you find the source of your problems.
Even with the phone connected to it, it's nagging me about the cable every few minutes. I'm assuming if you disable traffic it disables all of it (not just the cable reception) so that's not an answer.
Do any of your friends or family have a Garmin with the same model cable?
Try using theirs on your 2699.
If the problem goes away, then the cable is not supplying enough voltage or amperage.
If the problem persists, then something is wrong with the programming or the electronics in the 2699. Don't know if Garmin's Support will help you with that.
Ensure that you have the latest firmware, although GE should tell you if it's out of date. You can re-install the firmware. There is a FAQ or thread here somewhere to tell you how to do that. I think you just change the firmware release number in a file and GE will update the firmware.
Edit: Be sure to do a COMPLETE BACKUP before updating the Firmware.
Nobody has one so I can't borrow a cable, unfortunately.
From the looks of it (my account) the unit was purchased in 2015 so definitely out of warranty. Pretty sure they'd tell me "tough luck" unless I paid to fix it.
I tried re-updating the map, no change. Unit I think had 8.50 on it before without any issues so I can't see what changed all of a sudden. Worst part, even if it were the cable, those are like $80-85 each...would be better off buying another refurb unit for a little more money if it turned out the cable was bad.
Have you tried the 2699 and cable in another vehicle?
I could certainly try.
I did forget to mention also that it complains (about no traffic) if you try to power the unit through a normal mini USB cable (but I guess that's to be expected). Thought I'd mention in case there's any significance.
I don't remember my 660 or the 3597 ever doing that when hooked to a charger or PC.
Maybe someone else here has or has not.
The reason the 2699 might act different from the 3597 when powered without the bundled power adapter is that the 2699 has the traffic receiver built into the device with only the antenna in the LT20 power adapter, while the 3597 uses the GTM-60 traffic receiver/power adapter.
Since the 2699 has an internal traffic receiver, that makes it more likely that there is a problem inside the GPS, unless the source of power has low voltage. The GPS and power cable should be installed in another car and see if the problem goes away.
From the looks of it (my account) the unit was purchased in 2015 so definitely out of warranty. Pretty sure they'd tell me "tough luck" ...
Still think it's worth giving them a call.
Which GTM-xx cable do you have?
Couldn't find a listing on Garmin.
@metricman: Devices with an internal traffic receiver don't use a GTM type of power supply/receiver/cable. They generally use the LT20 power supply/cable which has the traffic antenna, but not the receiver.
If the traffic receiver is internal, it doesn't have a GTMXX.
Tried in my neighbor's car but no dice.
Not only that but I went on a trip today and it seems to have become afflicted with "stupid routing syndrome". I don't know what it's thinking when I'm coming back and wants to take a route 25 miles out of the way that's 7 minutes longer than what it's suggested in the past. Even what it wanted to do this morning was just as idiotic (and it's been hard reset when I tried to fix the traffic).
Sounds to me like a master reset is in order. In reading back through your posts, I didn't see that you have done a master reset since the map update. That often fixes weird problems like this, so it is worth a try if you haven't already done it.
I second that notion
Hard reset didn't help. Made it worse if anything
I found this on another forum regarding resetting the traffic for a nuvi 2559. I wonder if it's worth a try here. The 2599 and 2699 belong to the same series and use the same Owners manual so it may help.
I found the hidden reset. From the settings, select traffic (2nd page), then select the country and then the 3 bar symbol (top left). This gives you a reset option. After running reset I got traffic updates about 2 minutes later.
Great find CraigW. I hope it helps Catnapped
The proof of the pudding is in the eating.
No help. Tried the restore option, waited for a few minutes and get this when I try to enable the traffic box:
And of course there's still this:
The cable is the TA20.
I think it is time for a call to Garmin support ... call, don't email. They will probably send you a new TA20 power adapter/cable.
1) 8.60 doesn't fix it
2) master reset after upgrade doesn't fix it
3) different TA20 cable doesn't fix it
I just got the message you were seeing yesterday on my 2689, I'm wondering if you ever got it figured out.
I had the same issue. After an update to my Nuvi 2699LMTHD I got a message every time I turned on the car that traffic is disabled because the connected power cable is incorrect. Also under traffic it shows the traffic provider greyed out so can't enter or choose anything and shows no selected provider. The manual says to use the cable that was included in the box. The box says free lifetime map updates and traffic.
I returned to Garmin Express and did another update and all is good now. Give that a try.
Thanks for your post and welcome to POI Factory. Lots of good information available on this site, so I hope you stick around.
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